Oct 04, 2018
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!
Jul 31, 2018
I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate
創建者 CYNTHIA W•
May 20, 2018
Excellent course, it very easy to follow considering I am a beginner. It was very interesting and engaging. I learned a great deal, some of the most interesting things I learned are how the binary system works how to build a computer, ow to install an operating system, what the internet is and how it works and basic problem solving skill for IT.
創建者 Deleted A•
Dec 09, 2018
Easy to understand, very good explanations.
Even me - as a social scientist without any technical computer knowledge and only moderate english skills - was able to understand every piece of information because of the practical examples and the good wording. It's easy for me to transfer the knowledge in this course into praxis.
Thank you very much!
創建者 Christopher S•
Feb 01, 2018
A solid introduction to IT support, this is an extended overview of the major areas of understanding that need to be leaned to perform as an IT Support Specialist. My only issue with this course concerned third-party software to access WIndows VM and be graded properly for work done. That being said, make sure to read the instructions carefully!
創建者 Laura S•
Jan 28, 2019
Exactly the content that I was looking for! Technical introduction for IT support fundamentals. The graded assignments of building a CPU and calculating bits/bytes are all very helpful and hands-on (considering this is an online course). I can see myself going back to review some key videos for future interviews. Really informative and concise!
創建者 Aaron W•
Feb 24, 2018
I thought this was a well put together course. I learned a lot and I am looking forward to learning even more. Thank you for providing the virtual option for the assembly portion. It made it a lot easier, and still provided the opportunity to go through the process of learning and showing the newly acquired skills required to complete the task.
創建者 Ashish K•
Feb 05, 2018
Super quality content.All instructors seems to know what they are teaching and knows how to make someone gain the same knowledge as they have.
Very satisfied with the quizzes and grade assessment exams.I had to watch the whole week course every time to pass the test which helped me to grasp the knowledge very well.
Thank You, Google and Coursera.
創建者 Chanyang C•
Oct 10, 2018
Would recommend this course to anyone who is interested in the IT field and has a hunger for knowledge. The course is easy enough to captivate beginners and also informative enough for advanced students. The examples that are provided in the course are very well thought out and concise enough to help understand key concepts in the IT Industry.
創建者 Tiadi S•
Aug 28, 2018
Very fast pace course but extremely informational. Engaging and well thought through. I would recommend this course to anyone interested in a career in IT. Even more for people that have been in the field a long time this is one of those must revisit to see what is new in the field. A+ Google and Coursera!! I am looking forward to seeing more.
創建者 Prakarsh K•
Mar 28, 2019
This Program is Suitable & really helpful for everyone without much knowledge in IT Field but want a career in IT Field. This Course help learning many things about the history of computers as well as networking & Linux OS. The Instructors were great. I would recommend to take this course for building foundation before entering the IT World
創建者 Kristine P•
Sep 07, 2018
I am a novice at computers. This first course taught me a lot of basic items. The forums were helpful because if I read the supplimental readings sometimes I still did not understand. In the forums fellow students would have other links that explained things a different way so I could get a grasp of the concepts. I cannot wait to learn more.
創建者 Mikhai T•
Jan 22, 2020
This course was extremely informative and gives you a lot of information so that you can understand IT conceptually from a high-level. It makes a great introductory class for this certification. A great benefit to the course was that it offered the ability to absorb it all by both watching video lectures as well as being able to read along.
創建者 Jordan M•
Sep 10, 2019
It was an awesome course to learn more about the different types of hardware and software also not to mention the history of computer and how to build one from scratch also learning the different operating systems and how to navigate the different operating systems and how to decode computer language into human language via the ASCII table.
創建者 Toni A S•
Nov 13, 2018
This course was awesome, the information was delivered in technical term so that you become more familiar with how to write your papers, it was eye opening to those who have or have not worked in the IT field. Its all step by step, and you can go back to review information that you might not have gotten initially when you watched the video.
創建者 Johnson m•
Apr 15, 2018
This course was a great way to introduce novice and established people into the field of IT. I had a great time learning and the modules are very nicely laid out, it did have some hiccups but Coursera has a feedback system for that. I came away with learning new things as well as brushing up on old information. I'm glad i took this course.
創建者 Saheli B•
Sep 22, 2019
There are so many takeaways from this journey.It stretches from course module presentation and the instructors.
The real-life examples and the demonstrations made the journey truly an effective one.
I am eagerly looking forward to join the next course in the IT Support Professional Certificate :
Bits & bytes of computer networking.
創建者 Alexander S•
Feb 27, 2018
The material is very nicely prepared, very accessible, very interesting and relevant. I personally have my trouble with the guy explaining the hardware, because it seems he wants to say 10 different things at once, but it is still ok.
Overall, the course gives me the feeling of being prepared, if I want to work in IT support in the future.
創建者 Pieter W•
Jan 29, 2018
This course lays a good foundation of the basics and it does so in a friendly environment with several tools and labs that allow you to really experience hands-on use of the knowledge you've been given.
This is the first online course that I've taken that actually gives you practical, hands-on experience from your own computer. Well done!
創建者 Ariyo O•
Dec 30, 2019
Very helpful. Whether you are new to IT or needs to refresh your IT Support skills, this is a great course for you. The course facilitators are very good with the material, the learning platform is cutting-edge. Nothing is actually should be a problem why you would not consider create some good time for this course. I'll say "Go for it!"
創建者 Christopher M•
Apr 15, 2018
I absolutely love how detailed but simple this course was to understand and in turn complete with little to no issues. Initially the way that the labs were saved and graded was a bit odd for me and even though I did finish my first labs on time they were not saved and graded. I had to come back and re-do them after the due date had past.
創建者 Samiur R•
Apr 02, 2018
This is an excellent course. I get to learn a lot of new things. Since this is the overview course, everything is a bit easy. I think in deep dive course it'll be much more difficult. I spend 2 hours per day and took extensive note so that it'll help me in future. The course material were up to date and instructions were clearly defined.
創建者 Walid A•
Mar 08, 2018
Excellent course for beginners who are interested in learning about the computers world, even for those who have already an experience with PC's will find this course very satisfying.
Simple,short and effective explanations are given through the course from a team of experimented people, that's why i do recommend this course for everyone.
創建者 Melinda A H•
Feb 05, 2018
This is an excellent introduction to IT. The information is geared toward beginners, is well-organized, and presented professionally. The virtual-machine labs provide great hands-on experience, even with a few start-up bugs. The included discussion forums are a good way to get additional insight on the labs and lectures from your peers.
創建者 Susana M•
Jan 29, 2020
Worthwhile course for anyone interested in the IT field. Whether you leave here feeling this is the path you want to pursue or not, it definitely gives you an insight on what to expect. It also prepares anyone who doesn't have any IT background on what they need to work on. I really enjoyed it and leaving this course hungry for more!
創建者 buck n•
Mar 18, 2019
Gives detailed scenario-based concepts on ways to get to the core of an issue while communicating with non-technical users. Most users call frustrated and/or upset. This course guides future specialists to not aggravate a possibly volatile situation by suggesting passive, empathetic and non-condescending communication techniques.
創建者 Sharon N•
Dec 02, 2019
I very much enjoyed taking this course. I recently became an IT Support Specialist in my School District, and the course really helped me to get the additional training I needed to feel more confident in my position. The trainer videos were well made and seemed to cover the most important aspects of IT. Well done. Thank you.