Nov 14, 2019
I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.
Oct 04, 2018
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!
創建者 Alexander D•
Feb 12, 2020
This course was very helpful. It gave a foundation of IT support. I was very confident with computers and technology before starting this course, but there was a lot of information that I didn't know until taking this course. The lessons were easy to follow and the labs were very thorough giving you lots of instruction and I never felt lost with what I should do.
創建者 Erik D•
Nov 03, 2018
This may be slow for folks already doing basic IT, but for those with computer navigational skills this is a great place to start to move forward. Even if you don't have an interest in working in this field, taking this course teaches you how to more effectively troubleshoot and think critically about whatever issues you might come across in your daily computing.
創建者 Sharjil U•
Mar 25, 2020
I think this course is a great refresher and introductory program for those interested in a career in IT. This will serve as a foundation that you can build a more technical skillset on. This program will give you an overview of what a successful, emotionally intelligent IT professional looks like. I am excited to see what else Google and Coursera have in store.
創建者 Rodney O C•
Nov 17, 2019
Teaching the fundamentals may seem not necessary, but it is the foundation blocks for success in the IT field. Thank you for putting together instructors that are in the field and that can relate to each of us on several levels. The content was refreshing because it allowed me to place what I had already known into context. Looking forward to the next course.
創建者 Subramanya B•
Nov 16, 2019
It is extremely well designed course.They have created a very good learning environment.It keeps you engaged all the time and trust me you will never get bored, the lessons are short but precise, the supplementary reading is good.Instructors are cool and friendly.It helped me to clear some of my fundamental doubts.
Its truly an amazing course!!Cheers to Google
創建者 Ramon T•
Sep 11, 2018
great intro course for people interested in IT without much experience. Even with all my knowledge as a network administrator, I learned a lot of things I was unfamiliar with with actual application and machine functions. The instructors appeared knowledgeable and the course was paced in a way that did not make me feel like I was out of my depth or overwhelmed
創建者 Glenn G•
Nov 07, 2019
The course is presented in a straightforward manner and is full of good practices for supporting troubleshooting and repair of computers.
I could have skipped some of the videos that introduce the presenters because it is their unique experience towards information technology career that won't necessarily be part of my experience trying to get into I.T. career.
創建者 Randell M•
Jun 02, 2019
Having more than 2 decades of IT experience, I can tell you this course does a great job of explaining the base level fundamentals of Technical Support. If you are completely new to IT and/or support, you will gain a lot of insights into the Tech Support field and will get your feet wet in the areas that you will deal with on a daily basis in a real world job.
創建者 John W J•
Mar 10, 2020
A great introduction to the computer tech world! It was a great refresher for me and I look forward to the next courses in this track to learn those things I never got a chance to learn well while on the job. I would recommend this course to anyone whom has the desire and need to get the knowledge they need to start a career in technical support and beyond..
創建者 Tyler Z•
Feb 26, 2018
Between doing this on my phone and my computer i encountered a few issues but hey!, it is an IT class anyways so it was okay to have to troubleshoot somethings. Sometimes the videos went a little to fast and i had trouble comprehending what was just said before the next thing was said but over all it was very informative which is what i am here for so 5 stars!
創建者 Dion M A•
Mar 31, 2020
I had no idea about what really went into being an IT support specialist. I enjoy working with tech but i did not really know many details about technology. But through this course I learned so much in such a short amount of time. I have an idea of what I should be looking for in the tech industry, and I have confidence that I can make a career in that field.
創建者 FATIMA E A S•
Jun 05, 2019
I love that the instructor has mentioned most of the parts that we need to focus on during this course. I love that they provided us with additional links for things that we may want to dig deeper such as the speed of the USB 2.0 and USB 3.0. Most importantly, I love that the course started with a challenge such converting decimals to binaries. Excellent job!
創建者 Erin B•
Feb 18, 2019
This is a great introduction to the IT Support Services career field. It will help you decide if this is a career in which you can be successful. The instructors are top notch, and the insights from Google employees throughout the course paint a vivid picture of what the job entails, and the skills necessary to be great in it. I highly recommend this course!
創建者 Justin H M•
Apr 03, 2018
i Think this course was a very good general review for any IT admin. I am an IT admin and I definitely learned a lot from this course. It was very good with intricate details, a lot of definitions, and good people presenting in the videos. I will recommend this course to people I know would be interested. I will definitely keep going with the google classes!
創建者 Jasper d W•
Feb 23, 2018
Great introduction to the Specialization and suited for beginners. Experienced. The quality of video's and instructors is excellent. Also, the use of Google's support platforms is a big advantage for hands on practices. I would recommend anyone who is interested in learning more about the basics of using a computer and operating system to take this course!
創建者 Rajeev P•
Mar 16, 2020
The course is perfect for someone who does not even have any idea about IT. The methodologies and examples used to elaborate the terms and ideas in IT is brilliant. Anyone can easily understand the content and idea about the whole course. Actually, everything in this course is very essential to jump start a career in an IT industry. Well done Google Team.
創建者 Nikesh M S•
Mar 30, 2018
I really like this course because the teaching methodology is good. And since the IT support has lots of practical thing for oneself to be job ready, so this course does that. Also I have seen lots of software and programming online course but this one is the first one I have seen with IT support. Really looking forward to complete this course. Thank You.
創建者 Chesneau A•
Jan 13, 2020
Ce cours était très intéressant, tellement que je n'ai pas vu le temps passé.
Les professionnels sont géniaux, on voit qu'ils sont passionnés. Ils nous expliquent le cours de manière clair et concis.
La plupart des vidéos sont sous-titrés anglais et quelques uns en français.
Les QCM, les simulations et les devoirs permettent de réviser ce que l'on a appris
創建者 Nicole W•
Nov 30, 2019
Overall, I think it is essential that you know the fundamentals. Without knowing the basics and the understanding the ground work it will be difficult as you go along. I think Course 1 was good at touching on the areas that are important to know. Whatever that was not mentioned supplemental reading is recommended. Course 1 was very good in my opinion.
創建者 Julian M•
Mar 05, 2020
This is a great system that google has put together. The lessons are well thought out, the information is simple and they really care about teaching the world of IT to others. I found this program stumbling through an ad, and I wouldn't have thought I'd actually push myself to enroll in the program. I love it and plan on finishing the entire program!
創建者 Patry T•
Apr 30, 2018
The course is informative and engaging. All instructor does a good job introducing subject matters for the first time so that they're easy to understand. Nice pace in delivery and also fun to follow along with. The quiz can be a little more difficult because I feel they were somewhat easy for me. But that's also because I'm already working in IT. :)
創建者 Lorrie G•
Feb 01, 2018
This IT Support Professional course is challenging, however the coursework is presented by trainers in a format that makes the content easily digestible. I appreciate the personal connections given in the video presentations as well as the ancillary materials to extend my own learning opportunities in areas where I don't have background knowledge.
創建者 CYNTHIA W•
May 20, 2018
Excellent course, it very easy to follow considering I am a beginner. It was very interesting and engaging. I learned a great deal, some of the most interesting things I learned are how the binary system works how to build a computer, ow to install an operating system, what the internet is and how it works and basic problem solving skill for IT.
創建者 Deleted A•
Dec 09, 2018
Easy to understand, very good explanations.
Even me - as a social scientist without any technical computer knowledge and only moderate english skills - was able to understand every piece of information because of the practical examples and the good wording. It's easy for me to transfer the knowledge in this course into praxis.
Thank you very much!
創建者 Christopher S•
Feb 01, 2018
A solid introduction to IT support, this is an extended overview of the major areas of understanding that need to be leaned to perform as an IT Support Specialist. My only issue with this course concerned third-party software to access WIndows VM and be graded properly for work done. That being said, make sure to read the instructions carefully!