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學生對 Google 提供的 Technical Support Fundamentals 的評價和反饋

18,010 個評分
4,205 個審閱


This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....



May 08, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.


Mar 10, 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.


76 - Technical Support Fundamentals 的 100 個評論(共 4,197 個)

創建者 Antonio

Dec 18, 2018

This system has been effective at allowing me to learn at my own pace. I took a break for a while but will surely use it more frequently now. Easy to learn the tools and begin the journey of enhancing your skills.

創建者 Rosa T B

Dec 17, 2018

I really enjoyed this class! I never knew that there was so much to IT or the internet! I knew there were things needed to make the internet function, but never this much! I am excited to be able to continue on and learn lots more. The classes and the instructors are awesome!

創建者 matthew m

Dec 03, 2018

The insight for someone like me not coming from the I.T. world, it was very informing a easy to understand. The knowledge of were it all started and the explanation of the lengo made it easy for me to understand.


Dec 18, 2018

Love this course it was challenge yet simple it provided lessons that took their time to detail in ways that anyone can understand. This provided me with even more confidence since I have never taken a computer course or read a computer book. I felt accomplished and that I deserved the certificate. Thank you.

創建者 Edward K

Dec 20, 2018

Very Informative and Intriguing.

創建者 Mark C

Dec 19, 2018


創建者 Rachel B

Dec 20, 2018

Very concise and inviting for all levels - either a beginning tutorial, or a quick refresher. Captivating and engaging!

創建者 Troy S

Dec 20, 2018

Super easy and great for beginners. It definitely teaches you everything from the ground up.

創建者 Lance J

Dec 20, 2018

The quality was outstanding, and having the modules split up into small chunks made it easily digestible.

創建者 emmanuel n

Dec 20, 2018

great stuff

創建者 Mohamoud Y I

Dec 19, 2018

Fun and Very informative and

創建者 olugbenga o

Dec 04, 2018


創建者 Kyle P

Dec 05, 2018

A great intro to the basics of IT.

創建者 Justin L

Dec 04, 2018



Jan 09, 2019

Through this course i learn more than i know before , i learnt more things about assembly computer like example i know that you have to discharge about what can do something no good about electrical but i don't know before a that i can have something like bracelet which can help you about discharge . About about operation system too took some skills that i don't have before .About networking too i took some skill about IPV6 and IPV4 and through Binary learnt more things. The most interesting choice you have learned in this course is how workspaces (qwiklabs) are well designed for a workspace or learning space, it's not that I've ever seen but how it works I appreciate especially in the last course Trooblshooting I learned a lot about documentation beforehand, or how to behave with the customer or the person in front of you or the one to whom you want to render a service in the field of IT support. .I appraciate everything and i will review my schedule and take the next course in the IT Support Professional Certificate .

創建者 Ang K Y

Jan 09, 2019

Recommended for anyone works in the IT industry. The course lays very good foundation for learners.

Especially when you get to learn to resolve your own IT issues without troubling others.

創建者 Alan D

Jan 10, 2019

This course was very informative. It helped me to understand areas of the internet, the computer, software, and customer service that I didn't understand completely.

創建者 Brandon S

Jan 10, 2019

Great as a refresher if you already know a lot of the content, and definitely great for beginners!

This is a full spectrum description of all of the basics anyone needs to know! Thanks coursera!

創建者 Maxim K

Jan 10, 2019

Nice start

創建者 Carlyn R

Jan 10, 2019

Very easy to understand

創建者 Jose M C

Jan 11, 2019

The course is very easy to follow. I like the way each instructors explained things.

創建者 Abed R

Dec 26, 2018

So far good experience very helpful, the best IT a to z course for entry level admins.

創建者 Seema

Dec 25, 2018

good idea about basic it course

創建者 Keisuke K

Dec 26, 2018

This course was a great introduction,

創建者 Enayatullah S

Dec 26, 2018

It is very helpful and great!