This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
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初級
完成時間大約為23 小時
英語（English）
字幕：英語（English）, 西班牙語（Spanish）, 巴西葡萄牙語
您將獲得的技能
Binary CodeCustomer SupportLinuxTroubleshooting
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
可靈活調整截止日期
根據您的日程表重置截止日期。
初級
完成時間大約為23 小時
英語（English）
字幕：英語（English）, 西班牙語（Spanish）, 巴西葡萄牙語
提供方
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
教學大綱 - 您將從這門課程中學到什麼
完成時間為 4 小時
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
完成時間為 4 小時
14 個視頻 （總計 51 分鐘）, 6 個閱讀材料, 3 個測驗
14 個視頻
What is IT?4分鐘
What does an IT Support Specialist do?2分鐘
Course Introduction2分鐘
From Abacus to Analytical Engine5分鐘
The Path to Modern Computers11分鐘
Kevin Career1分鐘
Computer Language3分鐘
Character Encoding3分鐘
Binary2分鐘
How to Count in Binary3分鐘
Abstraction2分鐘
Computer Architecture Overview3分鐘
Kevin Advice1分鐘
6 個閱讀材料
Navigating Coursera10分鐘
Program Surveys10分鐘
How to Use Discussion Forums10分鐘
Get to Know Your Classmates10分鐘
Supplemental Reading on Logic Gates10分鐘
About Graded Plugins10分鐘
3 個練習
Binary30分鐘
Computer Architecture30分鐘
How to Count in Binary30分鐘
完成時間為 5 小時
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
完成時間為 5 小時
17 個視頻 （總計 80 分鐘）, 7 個閱讀材料, 4 個測驗
17 個視頻
Introduction to Computer Hardware4分鐘
Programs and Hardware8分鐘
Joe Diversity1分鐘
CPU4分鐘
RAM3分鐘
Motherboards3分鐘
Storage4分鐘
Power Supplies4分鐘
Mobile Devices3分鐘
Batteries and Charging Systems4分鐘
Peripherals4分鐘
BIOS4分鐘
Ben's Advice1分鐘
Putting it All Together21分鐘
Mobile Device Repair2分鐘
One program, many futures1分鐘
7 個閱讀材料
Supplemental Reading for CPUs10分鐘
Supplemental Reading for CPU architecture10分鐘
Supplemental Reading for Data Storage10分鐘
Supplemental Readings for Batteries and Charging Systems10分鐘
Supplemental Reading for USB Peripherals10分鐘
Supplemental Reading for Projectors10分鐘
About Graded Plugins10分鐘
4 個練習
The Modern Computer30分鐘
Components30分鐘
Starting It Up30分鐘
Assemble a Computer30分鐘
完成時間為 6 小時
Operating System
In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.
完成時間為 6 小時
21 個視頻 （總計 69 分鐘）, 6 個閱讀材料, 5 個測驗
21 個視頻
Remote Connection and SSH5分鐘
Remote Connections on Windows4分鐘
Components of an Operating System6分鐘
Files and File Systems3分鐘
Process Management2分鐘
Memory Management2分鐘
I/O Management2分鐘
Interacting with the OS: User Space3分鐘
Logs2分鐘
The Boot Process2分鐘
Mobile Operating Systems1分鐘
Cindy Drive & Career Path1分鐘
Choosing an Operating System3分鐘
Virtual Machines2分鐘
Installing Windows5分鐘
Installing Linux6分鐘
What is Chrome OS?3分鐘
Installing Mac OS X3分鐘
Tri Ngo Obstacles & How to be successful in IT1分鐘
Introduction to Qwiklabs1分鐘
6 個閱讀材料
Supplemental reading for Remote Connections in Windows10分鐘
Supplemental Reading for Chrome OS10分鐘
Supplemental Reading for ReFS File System10分鐘
Supplemental Reading for Choosing an OS10分鐘
Supplemental Reading for Ubuntu10分鐘
Instructions for Accessing Linux and Windows Qwiklabs10分鐘
3 個練習
What is an Operating System?30分鐘
Installing an Operating System30分鐘
Accessing Qwiklabs30分鐘
完成時間為 2 小時
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
完成時間為 2 小時
15 個視頻 （總計 44 分鐘）, 1 個閱讀材料, 2 個測驗
15 個視頻
Basics of Networking7分鐘
Networking Hardware3分鐘
Language of the Internet2分鐘
The Web3分鐘
Victor First Job1分鐘
History of the Internet4分鐘
Limitations of the Internet3分鐘
Changing Careers1分鐘
Impact3分鐘
Internet of Things1分鐘
Gian What he does in Android Security1分鐘
Privacy and Security3分鐘
Heather Adkins Keeping Hackers Out2分鐘
Learner Story: Melinda40
1 個閱讀材料
Supplemental Reading for Internet of Things10分鐘
2 個練習
Limitations of the Internet30分鐘
Networking50分鐘
審閱
來自TECHNICAL SUPPORT FUNDAMENTALS的熱門評論
由 DH 提供2019年11月13日
I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.
由 BM 提供2018年7月30日
I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate
由 AK 提供2020年3月3日
You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!
由 JM 提供2018年2月14日
Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.
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