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學生對 Google 提供的 Technical Support Fundamentals 的評價和反饋

17,743 個評分
4,133 個審閱


This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....



Jul 31, 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate


Feb 15, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.


126 - Technical Support Fundamentals 的 150 個評論(共 4,113 個)

創建者 Ang K Y

Jan 09, 2019

Recommended for anyone works in the IT industry. The course lays very good foundation for learners.

Especially when you get to learn to resolve your own IT issues without troubling others.

創建者 Alan D

Jan 10, 2019

This course was very informative. It helped me to understand areas of the internet, the computer, software, and customer service that I didn't understand completely.

創建者 Maxim K

Jan 10, 2019

Nice start

創建者 Brandon S

Jan 10, 2019

Great as a refresher if you already know a lot of the content, and definitely great for beginners!

This is a full spectrum description of all of the basics anyone needs to know! Thanks coursera!

創建者 Pablo N M

Jan 11, 2019

Muy bueno, recomendado.

創建者 Jihad N

Jan 11, 2019

The best course about IT ever. The course is really great and cover very essential materials for an IT role.

創建者 Carlyn R

Jan 10, 2019

Very easy to understand


Jan 11, 2019

I got a very good in-depth knowledge of the course.

創建者 Jose M C

Jan 11, 2019

The course is very easy to follow. I like the way each instructors explained things.

創建者 Shiar O

Jan 12, 2019

this course was very helpful and i don't need a technical support for my self

the most interesting thing you learned in this course was the last part

how to make the interview and what you have to do in it

創建者 Carolin C

Jan 12, 2019

I enjoyed it!

創建者 Nicole E

Feb 20, 2019

A solid review with some updated information and new knowledge for me. Well organized and presented. I enjoyed being able to test out of areas I already feel confident in.

創建者 Mattia

Feb 21, 2019

Very interesting.

創建者 Joshua H

Feb 21, 2019

I found this to be a good introductory into what I have to look forward to in a support role. I look forward to completing the rest of the courses.

創建者 Dale C

Feb 21, 2019

Very fun and friendly intro to IT. 10/10 would recommend.

創建者 Melody

Feb 20, 2019

Been wonderful to grow with and I'm excited for the journey!

創建者 Jennifer L

Feb 22, 2019

easy to follow. Fits in schedule.

創建者 Mikael S F

Feb 22, 2019

Yep, explains a lot about binary.

創建者 Ali H

Feb 20, 2019

Dear Google,

I really enjoyed this course and the content with in it, I learned an extensive amount of knowledge that will build on what I know, thank you for making this course along with the other four.

創建者 Yves C P

Feb 20, 2019

I would have liked to have more practical virtual exercises during the lessons

創建者 Khalid H Z

Feb 20, 2019

it's very good for new in the IT field.

創建者 Andrei Z

Feb 22, 2019

Ok. A good introduction to the next courses.

創建者 Nidia M P

Feb 20, 2019

I am having a blast, I can't put it down.

創建者 Sandra C

Feb 20, 2019

This course was very helpful in laying down the ground work before diving deeper.

創建者 Sara R

Feb 21, 2019

In addition to teaching a basic foundation to technical support, this course provides definitions to a multitude of common computer related terms. This vocabulary will be extremely helpful as one moves forward in the IT field. I have tried other IT courses, but would quickly get lost in a sea of technical terms and acronyms. Armed with these definitions in my bag of tools, I feel more confident to try again. I look forward to completing the other four courses in this set.