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學生對 Google 提供的 Technical Support Fundamentals 的評價和反饋

4.8
21,824 個評分
5,192 條評論

課程概述

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

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JM

Feb 15, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

DP

Mar 06, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

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51 - Technical Support Fundamentals 的 75 個評論(共 5,183 個)

創建者 Cody T

Nov 14, 2018

I really enjoyed going through this first course out of the Google IT Support Professional Certificate. There was a lot of things that I had already knew about just from my personal life and growing up. But there was also some great knowledge that I learned from this introductory course. Overall, the course did have some bugs here and there, however, the course was a great introduction into the field of IT. I cannot wait to continue with this certificate program and continue to learn more and eventually at the end of this certificate program land a new job in the IT world to show my passion and change my career.

Thank you Google & the professors that put this program for people like me to use in order to get into the IT field.

創建者 Kel L

Jul 16, 2018

I think this was a great course to start with for this particular certificate. It places the ground work for IT support. This course explains why IT Support is so important to businesses and why there is a need to have people in these kind of support positions. Most end users are intimidated when it comes to computers and tend to shy away from using them unless they really have to. Being able to simplify or fix something for an end user and explain it in terms they understand build a rapport and trust with the end user. By taking this course, it provides the basic knowledge to help end users. I can now zero in on the root cause and fix problems so that they do not happen again in opposed to putting a bandaid on an issue.

創建者 Maureen V

Mar 15, 2018

This is a comprehensive course that doesn't assume anything, and as such is learning-accessible to the entire spectrum of potential students. If a person already has knowledge of some of the material presented, this highly organized course will fill in the gaps in a logical and engaging manner. If one were a true beginner (as am I), this course encourages the student through the curriculum, building on knowledge and tasks as it progresses and helping to dispel any lurking insecurity about learning IT Support with each step forward.

It is a task-based model which considers mastery of the subject the desired outcome, rather than an old-school grading system.

I highly recommend this course.

創建者 Hailey G

Oct 30, 2018

I really enjoyed the different learning styles that were used through out the course. It was very hands on but at the same time I was able to do the course at my own pace. I did notice a couple bugs and errors with typo's and compatibility issues but i image as the course grows they will be worked out. Nothing sever. I would change the personal bio videos as being a requirement of the course. Although I do find them beneficial, I might suggest creating instructor profiles then put an option on the home page to go to their profile and learn about them. This could even come as a "Suggest Reading" . I was very engaged through out the course and am looking forward to the next one.

創建者 Philip A

Aug 23, 2018

It is so marvellous to realise how capable I could be when I am being taught by trailblazers like Googlers themselves. The exercises are very helpful and they help me to stay alert and challenge my thinking about technology. I am very sure I am going to work hard to complete the course in the shortest time as possible. I cannot wait to recommend this program to my friends and family. Thank you, Google, very much for exposing or unearthing my technological talent because I never anticipated I could come to this far considering my background in technology. The courses are very insightful. I like the way Google has simplified complex tasks to the level of a novice like me.

創建者 TYLER S

Feb 25, 2020

This course has really been a surprise! I saw an add for the course come up on instagram one day and thought maybe it was something worth looking at. I didn't finish college and I've always been good with electronics so I figured it was worth a shot, and it was! I learned a lot about computer networking, software instillation and much more all within a 6 week time frame. There is a ton of learning that goes into IT and the time spent in this course gave a good look into that, but also showed that it isn't impossible to learn. I would highly recommend this to anyone who was interested in dipping their toe into the IT field, plus you earn a certificate at the end!

創建者 Amanda S

Feb 19, 2018

I enjoyed this course. I have been in the IT industry for years I was able to pick up some valuable information. I think the key to being successful in this course series is having an open mind and accepting that there is more than one right way to do things. While some questions lack detail and are open to interpretation, being mindful of the instructor and the information they specifically cover helps narrow down what they are looking for you to get out of the program. If you are attempting to test out, it may be necessary to watch a handful of videos to ace the quizzes. I've just begun series 2 week 2 of this 6 part course and I recommend you to keep going!

創建者 Thomas J M

Jan 17, 2020

So far I love this course. Very thankful they put it together and offer at an affordable price. It seems to go pretty deep eventually after looking at all the course content. It is all very well put together and ready for anyone to dive in. All the instructors do a great job and help make the learning process flow better IMO. Turns out when it come to IT everything pertaining to computer science in involved. I know I need to catch up with the time LMAO. What I mean by that is if you feel a passion for computer science at all the DUH IT is the real thing! Even programming, coding, security etc etc etc. I appreciate the time and effort of those who made this.

創建者 Larry H

Feb 17, 2020

As I began this course I started to realize that this is my calling. I've always had my hand in IT related things from the automotive and manufacturing industry and it showed by the way I breezed through this course without skipping a beat. I wasn't a challenge but it was cool to go through a few extra steps to setup a VM since I am currently on apple products for the quizzes that involved performing tasks on Windows and Linux OS's. I didn't try to rush at all and I was able to complete this 6 week course in a about a week with minimal IT skills. This certificate is well worth going through for anyone looking to get their foot in the door with IT.

創建者 Neo S M

Oct 10, 2019

Having to do this course helped me a lot. I now have the Adhoc fundamental skills to grow my business both in tech support and customer service aspects.

I enjoyed learning about remote support possibilities and working on virtual machines. That was pretty awesome.

I struggled a bit with connecting to the Linux VM, however, tends out I had to use another different network.

And, lastly, I am really looking forward to the next course.

Thank you so much for funding me. I really appreciate it. If I could find you who have approved my application, I would buy you coffee - as a token of appreciation. Thank you so much. Looking forward to the next course.

創建者 Aditya A

Feb 27, 2020

I was an awesome experience to learn with you guys. I really find myself lucky to be a part of the program and this course. Thanks to all the mentors for all the knowledge and thanks to Coursera team for such an awesome platform and thanks to Google for launching this program for all the people who have keen desire to learn about technologies but don't have much resources to get to a good college or a university. I know this is just a glimpse of IT knowledge but it can't be ignored because it's the foundation for what I will be tomorrow. Thanks again to all of you. I don,t not enough words anymore to describe my feelings.

創建者 Adam

Sep 17, 2019

I enjoyed this course very much and found it engaging making me want to learn more. The videos and the fact that they explained in detail that was easy to understand helped and made this first experience even better. A while back I was asked to leave a IT course as i couldn't catch up but it wasn't the I did not know computers, couldn't complete work or have a bad attitude towards learning. IT is my passion I didn't do well because I struggled with understanding the wording of questions and how things were presented to me. This course was presented in away I can understand and enjoy at the same time which was a bonus.

創建者 Candice R

Jul 12, 2018

I think that this platform for learning is great and I'm interested in learning more and completing the program. Throughout the first part there were some obstacles to get over, but they were accomplished. I thank the support department for their help when needed. I didn't like that I wasn't aware of not getting my peer response completed in week 2 when I had thought I was done because I chose the virtual build and didn't see an option to grade others? Not sure what happened, but I know I wouldn't of moved forward if I knew that it wasn't completed. Overall I'm excited and ready for my next course.

創建者 Kerrance M W

Jun 20, 2018

This course was a delight to take. I have always had a passion for IT, but never really completed my formal training. Part of the problem was I could not find the time to take classes at the local trade school. This certificate not only taught me a nice overview of technical support, it has a very flexible schedule that allowed me to complete it on my own time. The lectures are parsed out in a way that is very easy to comprehend. The instructors are also very animated, and that plays a key role in making the information fun and interesting. I look forward to writing my review of my next course!

創建者 Anthony O

Dec 06, 2019

Employees at Google who have worked in IT for several years are teaching the class. This makes it feel like this class will really be worth the money I am spending and worth my time to listen to these instructors. I can only hope that such a certificate will be useful, because I have not received it, nor have I gone out for an IT position in the field. But I am exploring my possibilities with IT, and I believe this class is an excellent place to start. It teaches not only about the hardware involved with many problems you may encounter in the field, but also how it works.

創建者 Nasratullah K

May 02, 2018

I take this chance to thanks both Google and Coursera so much for offering this great opportunity for those who are in the IT Field or interested in IT because it's a great source for online learning that will grow and improve the IT People with hands on experience, practical with scenarios, teach you the new technology and its usage. That's impressive and I really appreciate Google Team and Coursera Team for their hard work and methodology and I highly recommend it for everyone and will encourage everyone to join to get benefit from these online training facilities.

創建者 Kyler W

Sep 20, 2019

This course really helped me to learn more about how the internet works and also how networks are just a bunch of computers connected to other computers and those computers connected to computers through routers and modems and switches that help you navigate smoothly in your network. I also learned key points to IT support including effectively asking questions and problem solving i recommend this class before going to a collage I'm currently in collage as well as working on this certificate this is a cheaper option if you find a course you would like to learn about

創建者 Jackson S

Jan 27, 2018

Excellent introduction to IT and IT support! As an IT professional this primer left me walking away with things I didn't know, which was honestly a welcome surprise! I appreciate the focus on practical, applicable, knowledge rather than focusing on memorizing every peripheral developed between 1990 and today. Instructors are relatable, enthusiastic, and thorough. Every teacher featured does an excellent job of breaking down complex information into understandable terms--like to the point one's grandparent or small child could understand--which is extremely helpful.

創建者 Nathan W

Feb 27, 2019

I am currently a full-time student studying Information Systems in a Bachelor's program while working part-time as an IT intern. As someone who just completed their A+ certification, this material was somewhat simple, but (and it's a big "but"), I have absolutely loved this coursework. The material is presented in a friendly and digestible manner that would be approachable for any IT novice.

My favorite by far was the class in Troubleshooting and Customer Service. I learned a great deal and appreciated the role playing and scenario-driven style of the material.

創建者 Matthew ' B B

Dec 16, 2018

This is an absolutely outstanding course! The material is explained well enough that most anyone, regardless of your technical background, will understand it. Equally as important it's much more than some basic 'Intro to Computers' type course. When a friend told me about it I was hesitant as I have a decent technical background already (certifications in everything from Deep Learning to Blockchain to CompTIA Security+). However, I filled in quite a few knowledge gaps as well as learned topics I was completely unaware of. All in all... highly recommended!

創建者 Maciej K

Sep 07, 2019

In general it was great :)

I just wish it was a little bit more challenging as far as the Quizes and Tests are concerned. I unerstand that this is the first step, the 'fundamentals' but still I think there should be a little bit more motivational stress when I click on 'start test'. 30min that are given for the tests and I think I have never exceeded 3 minutes. Also there would be nice if there were more little 'test pages' that pop-up during the videos, this makes me a little bit more focused on the content.

But all in all it was great, thanks a lot :)

創建者 Bushar A M

May 27, 2018

It is the best organized course an educational and a technical learning to create and prepare the next /prospective " IT Support Specialists " . To find a job in the "IT Field " Today is easy but to get an affordable , flexible , and well experienced instructors who are already very successful in their career path and working for the World's largest publicly traded company "Google " is very rare . YOU CAME WITH THE STAGES TO PROCESS OF FACILITATING LEARNING AND VALUABLE KNOWLEDGE AND SKILLS "GOOD WORK " BY BUSHAR MOHAMED ,,,

創建者 Zachary W

Oct 21, 2019

This is a great way to learn the basics of IT. I enjoyed learning the information. The people that were in the videos did a great job of delivering the information in an exciting way that helped retain the information better. I have already used this information in my day to day life and helped me understand so much about technology around me. I look forward to a possible career in IT and I am eager to get started. This course made my push towards this career much stronger and I have never been more motivated towards my personal goals.

創建者 Tim M

May 08, 2018

Two things I'd recommend would be having a glossary of terms for each week for students to download. Maybe in flash card format. The other thing that was kind of distracting were the camera shots. One was it'd go back and forth from two different angles way to often. The other was the off angle shot had the host looking forward like they weren't talking to me. I'd suggest either keeping the one shot, maybe using the same angle but going closer when emphasizing something. It was just a little distracting. Otherwise nice program.

創建者 Mea C

Mar 11, 2018

I was worried coming into this course because I have no real technical background but this was surprisingly easy to grasp and I was able to learn a lot! I liked the steady pace that was kept and the updates that let me know when the "deadline" was. I say that because you have until the end of the course to complete most things so there isn't a ton of pressure on the deadline part, however there are still parts of the course that have a time limit but being able to work throughout the week or even ahead of time makes things manageable.