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學生對 Google 提供的 Technical Support Fundamentals 的評價和反饋

4.8
57,037 個評分
14,829 條評論

課程概述

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

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CR

Jul 19, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

YC

May 25, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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51 - Technical Support Fundamentals 的 75 個評論(共 10,000 個)

創建者 Delana S

Nov 19, 2018

G

創建者 Marco P R

Mar 01, 2020

Really good course for those wanting to sink their teeth into IT and also a good refresher for those who've been into technology for a while. There are some minor bits newcomers will be confused on due to the course forgetting some things but it's overall something I'd recommend to someone.

創建者 Elianeth A F

Jan 24, 2020

This course has helped me to refresh and update many things, I have a technical background but I had separated a little from the theory. It is a very good way to start training in this wonderful career of IT Support, of the things that I liked the most has been to understand how the internet works, handle procedures that save you time, the detail of customer support. I am ready to advance to the next level. Thank you Google and Coursera.

創建者 YALAGANDULA S C

May 25, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

創建者 greg s

Apr 09, 2020

Made it to end of week 5...Too many software glitches (with Quicklabs /graded tasks) to continue...Even the Quicklabs Chat line could not even fix them or help "during the five (5) times I tried to complete the two "week five" graded tasks...I am going to unenroll till GOOGLE fixes this problem...I wanted to to do this so bad...I could taste it...I wanted to work for GOOGLE after earning this certif., but, I feel it is impossible for a person like me (living with disabilities) to deal with so many software malfunctions currently associated with the courses' Quicklabs /graded tasks...GOOGLE: If, you read this...please contact me...so I can to finish this course , once you get these problematic software glitches (in this course) fixed as i really want to work for you (GOOGLE ) ... The instruction and instructors were GREAT...Just the software glitches (with Quicklabs /graded tasks) were the roadblock... Example of problems experienced in one of the attempts: Could not proceed with "install, update, and remove software in linux" lab as putty.exe would not run due to (fatal error message)...qwiklabs download ppk would, also, not run and an error message stated "this file does not have an app associated with it."

創建者 Oisin

Jun 22, 2018

Dont waste your time with this garbageThe first time you'll try and log into quik labs it'll all come apart - Click RDP it says - sure - then sit there like a sucker looking at a grey screen

創建者 L P

Dec 29, 2018

I don't think my end has had issues since I needed to create a folder with window assessment. I had exceed the testing but after 15 trials-the trouble is not from my end but your courses.

創建者 Deleted A

Jul 16, 2020

BAD BAD online course !! BAD instruction given. VERY HARD to follow or understand course steps or instruction. CAN NOT CALL AND GET HELP!!! call me 704-737-2336.

創建者 Duke B

May 16, 2020

I'm not sure why I wasted my time to be some kind of customer support representative for problems my grandmother would call about. I only have myself to blame.

創建者 Thomas J

Oct 28, 2020

This course was a great introduction to the aspects of Tech Support. The instructors were great, the content was kept basic enough for someone who is coming in with no knowledge whatsoever. I was familiar, at a basic level, with many of the subjects but it just resulted in my going through the estimated 6 weeks in about a week and a half. I expect that I will slow down that rate as I take a deeper dive into these subjects and end up out of my comfort zone.

創建者 Kyle S J

Jan 21, 2019

Delightful intro and information into the IT realm. I'm so excited to see the next group of courses. I was able to complete this in 6 days, so I think the timeline of 6 weeks was very loose. Instructors were super intelligent and I thoroughly enjoyed their words of wisdom at the end of the subjects they were teaching. Having their insight is like having a great friend in the industry. I can only hope to attain a job as a support tech asap!

創建者 Donna S

Jul 15, 2020

In the beginning I thought we were only learning technical terms and I was a bit disappointed but as we got into the lessons, boy was I wrong! Having no technical knowledge at all, we got into the nuts and bolts of installing hardware, software etc. After having issues with my computers i learned about the cloud which was also a plus. I feel quite a bit more knowledgeable in IT.

創建者 Piyush A

Jun 10, 2020

This course is very intresting if you are a beginner then also as they teach you from the basic to end which is very helpful if you want to do further course in IT department.

they also teach you to assemble the computer and tell you the history of computers in a very brief way which is also easy to understand. I recommend this course to all who want to move ahead in IT courses.

創建者 Rhenado S B

Aug 23, 2020

The Technical Support Fundamentals module started by building from the foundation by introducing the history of computers to understanding concepts of how computers connect and communicate on a network. The modules also introduce identifying parts of a computers and how to implement troubleshooting best practices in solving an issue in an efficient and effective manner.

創建者 Deborah T

Aug 31, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

創建者 pedro l

Aug 02, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

創建者 Aarón A A G

Oct 29, 2020

I Would reccomend this course to many people and i hope many more get to experience it and hav it to be an important part of their learning for the future as it was with me!

創建者 David V

Oct 29, 2020

this course was awesome! it gave me a good idea of what to expect in the technical support field. i am excited to continue and cant wait to begin a career in IT.

創建者 Dayhanna C S M

Oct 28, 2020

Aun estoy a la espera de mi certificación pues termine el curso hace varias semanas, y solo dice verificar ID cuando mis datos personales están correctos.

創建者 Fernando L L

Oct 28, 2020

This course is high impact, thanks, thanks, thanks, It can be described in one word..

GREAT!

創建者 Kendall B

Oct 28, 2020

Algunos exámenes no se podían traducir y a la mitad de un examen el server se caía

創建者 Christopher C

Oct 29, 2020

The course was great. The content and coursework were relevant and engaging.

創建者 Robert G

Oct 28, 2020

The information was great and very informative.

創建者 Robert F

Oct 29, 2020

Very good course. I would recommend it.

創建者 Daniel R

Oct 29, 2020

I love it very informative and fun