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返回到 冲突解决的技巧

學生對 加州大学尔湾分校 提供的 冲突解决的技巧 的評價和反饋

802 個評分
198 條評論


Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...



All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.


Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.


26 - 冲突解决的技巧 的 50 個評論(共 195 個)

創建者 Julie L


Most of this course seems to be part of common sens. However, I registered for it after having faced a miserable conflict management from HR and to comfort my opinion on the low level of professionalism of this person. This course is helpful to understand all benefits of a correct conflict management and should be mandatory for all managers and HR. This learning can be applied either in personal life either in professional environment.

創建者 Vivekanand C


This is a well-designed course. The NajlaDeBow explained the topics clearly. The way she constructed the lesson plans and the pedagogy sustained the interest in the course. Started with "Conflict Types" and now finished "Conflict Resolution Skills" as well. Look forward to any more in this series and try to complete them as well.

創建者 Tiziano C


I appreciated the overall organization of the course, the very clear explanation of the tutor, the tools available on the platform that result being very useful and help you study fast with profit.

Very happy! I've already started a new course!

創建者 Hal P


Good survey of traditional communication methodologies and processes. Could be enhanced with inclusion of e-empowered tools such as blogs, e-conferencing, issue research producing position papers, etc. Remember KNOWLEDGE IS POWER!

創建者 Dimitra K


Thank you so much for this amazing course! I loved the videos and all the knowledge i got from you. So many interesting and new things to learn. Conflict Management was my MSc final assignment. So i wanted to find more about it.

創建者 Sophia M


It was a good course. The course is primarily aimed for those who are in the managerial set up but the skills taught here are applicable to every conflict that may be encountered by people from all walks of life. Thank you!

創建者 Εύη Σ


It's efficient to intervene in any conflict in our lives when appropriate and skillful. Be efficient and take this course for all the right reasoning while actively listening as your skill.

創建者 Venkama R C


Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

創建者 Luis M L B


Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

創建者 Juan G I


Excellent course, you put the schedules yourself, very useful to put it into practice, you use it at work, home, etc. To put it into practice team.

創建者 Musaed M A G


It is great by all meanings. Many thanks to all participants who sharing their information and knowledge to the community though the great COURSERA

創建者 Priyantha W


Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.

創建者 Bahram H


This course provides its participants with an incredible tool to solve critical situations in the work place and in the private life.

創建者 Rhonda H


Useful information for on the job application or even private interactions, as well. Easy to follow, common sense, and good advice.

創建者 Yin L


Set the collaborative stage and improve the resolution skill for conflict.

and recommend more useful books for further analysis.

創建者 yahye i


this course is very interesting for me and i learned how to make conflict resolutions, its excellence and well prepared course

創建者 Uloma A N A


I appreciate all the instructors more especially Najla DeBow for their great impact to all of us in the cause of this course.

創建者 Gretchen S


Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.

創建者 Anthony K


I have learnt a lot from this course and it will help me resolve conflict(s) in my organisation and society very well.

創建者 Carroll B


Me gusto el curso y los ejemplos, los cuales te muestran una perpectiva diferente a considerar en cualquier escenario

創建者 Gilbert M


Great course and information. Loved having the opportunity to apply what we learned at the end of the course.

創建者 Gaurav G


This course really helped me a lot. now, i know how to handle internal conflict in better way better manner.

創建者 vessssko


I like this course. H gave me a lot to understand more myself and others in cituations of conflicts. Great,

創建者 Gary L


I enjoyed this course and believe it gives a nice base for further development of essential skills for all.

創建者 awatif m


Great course with great tips on how to deal with conflict with real life problems that you can relate to