Chevron Left
返回到 冲突解决的技巧

學生對 加州大学尔湾分校 提供的 冲突解决的技巧 的評價和反饋

880 個評分
219 條評論


Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...




All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.



Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.


151 - 冲突解决的技巧 的 175 個評論(共 219 個)

創建者 Yogesh T



創建者 Hemendar P


It's an excellent course from University of California, Irvine.

I would appreciate the course curriculum designers and faculty who have delivered the course through examples and case studies.

Looking forward for the more informative courses like this.


Hemendar Pusa

Professional Social worker and Special Educator


創建者 Lothar H


short and sweet. The course is quite short but covers the true essentials of conflict resolution in a professional environment. the only reason why I did not give five stars: the concept of Active Listening, although mentioned all over the course is not really well explained.

創建者 Binita D


The course was helpful in understanding and dealing with conflict. I was expecting to have more situations to be mentioned as every case is different from the other, and more cases gives you better understanding regarding dealing with different situations better.

創建者 Patsarachaya C


It is a good content but your work could be copied by your peers . It should have some investors ,so that learners can do thier works by themselves that would help them to truly improve their conflict resolution skills.

創建者 Angelica


Es un buen curso que ayuda a tener una mejor perspectiva de cómo enfrentar problemas en generar y llegar a una solución del mismo donde se pueda llegar a la meta común con el mejor propósito.

創建者 Tabitha G


I do love the content of this course, however I do wish we saw more scenarios play out when trying to get a point across. This course is just harder to obtain for me memory wise.

創建者 Audrey A


Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

創建者 Rohan G


The Delivery of the course can be improved and be more structured. Also more real life case examples can be used for certain concepts

創建者 Amanfo A


The visuals and practical examples are very useful as they can even permeate even the very uneducated with understanding.

創建者 Huaihe W


Tell the basic principles of conflict resolution. Reminds me of the summer course I took at Columbia University.

創建者 Hannah L


A good course! The assignments were fun to write. Some videos were redundant, but overall I enjoyed it greatly.

創建者 Mark F M


Good Course! Still think the first two courses in this specialisation can be combined into a single course.

創建者 Vivek Y S


The course material is good. Najla has very well explained the concept. Useful while dealing with the conf

創建者 Viktoriia S


hard language, please make some lectures after videos like presentations briefly with all main points

創建者 Alexandra M


Excellent! I liked the information and skills of this module so much.

Thank you for the opportunity.

創建者 Eric B


I wish there was some more "meat" on actually resolving conflict, maybe it's in the next chapters :)

創建者 Anand M


This Course has a good and practical approach to conflict resolution in any a Organization.

創建者 Karthika


Not too much material in addition to the Types of Conflict course but worth reading

創建者 Gelvis S


Great course to understand the process for conflict resolution.

創建者 Raunaq S


Using Mind Maps to explain can be a lot more easier!

創建者 Abdelrhman S h


it is perfect course i take it until now thank you

創建者 Warnakulasuriya A S S T


Good course. I really happy to learn from this.

創建者 Fabio D


Some very good honts on how to manage conflicts

創建者 Christina S H


Too much theory, too little real life examples.