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冲突解决的技巧, 加州大学尔湾分校

463 個評分
112 個審閱


Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...


創建者 SS

Dec 01, 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

創建者 LB

Nov 14, 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.


109 個審閱

創建者 Ingrid Wootton

Feb 02, 2019

To the point but still varied with good examples and interesting interviews

創建者 Page Moore

Jan 12, 2019

very informative and useful!!


Dec 21, 2018


創建者 Yousef Fouad Alamer

Aug 20, 2018

very good course

創建者 Gretchen Schlesinger

Aug 06, 2018

Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.


May 23, 2018

Muy buen curso.

創建者 Cheri Plett

May 12, 2018

Helpful resources are included.

創建者 Beatriz Brown

May 07, 2018

u suk

創建者 Alexandra Mora

May 07, 2018

Excellent! I liked the information and skills of this module so much.

Thank you for the opportunity.

創建者 Julia Fraley

Apr 24, 2018

I enjoyed the course and found it very helpful.