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返回到 冲突解决的技巧

學生對 加州大学尔湾分校 提供的 冲突解决的技巧 的評價和反饋

4.4
849 個評分
209 條評論

課程概述

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

熱門審閱

SG
2020年4月19日

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

VC
2020年4月29日

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

篩選依據:

1 - 冲突解决的技巧 的 25 個評論(共 209 個)

創建者 Salem A S

2017年12月1日

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

創建者 Michel M L

2017年3月17日

Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.

創建者 Katina S

2017年7月19日

Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.

創建者 ashwani b

2016年2月9日

Should have been a complete course. The course did not give specific tools to conflict resolution rather information about the subject was disseminated

創建者 Jennifer P

2018年3月18日

not enough detail for me

創建者 Birk M

2016年1月21日

This is a joke right?

5 minutes long videos with questions after it shall teach me effective?!

you guys are ridiculous!

創建者 Somesh G

2020年4月19日

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

創建者 Olena B

2016年2月23日

Presentation is so boring and dry, I could not bring myself to watching past the first couple of videos.

創建者 Liza R

2016年8月30日

The course is very short and more advanced courses are not free.

創建者 Oleksiy D

2015年11月24日

Very boring. Not many real life advices. Mstly theory

創建者 Brachne

2016年6月18日

corporate HR focused conflict NON resolution.

創建者 Venkama R C

2020年4月30日

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

創建者 Kendra P

2016年9月1日

I wish there were another conflict specialization on Coursera to choose from.. one that is more modern, up to date, interesting, engaging, less patronizing .. etc. but there isn't. So I guess we're all stuck with this one. Need I say more.

創建者 Kom P

2016年9月6日

I didn't feel like I learned much. Some of the problems I've experience would take more than just trying to find common interest and compromise.

A lot of conflicts arise from personal agenda and gain and that's very difficult to deal with.

創建者 Wan-Lin L H

2017年2月4日

not enough content - would have preferred more examples/scenarios that included conflict resolution solutions

創建者 Graciela G

2016年9月1日

There was anything innovating in the course and the intro of each lesson was extremely loud.

創建者 samantha

2017年1月12日

She didn't seem interested at all in what she was teaching. She had a frown the entire time. Maybe she was trying to be professional? Either way, I didn't feel like she liked what she was doing.

These were good tips for people in a new business management position, but honestly this was all stuff you learn while socializing with people. They are generally good social skills that every one should have. I learned little to nothing while taking this class. But, as I said, most of this is directed towards to someone in a management position. I guess this would be helpful when having to work with someone who is a drama-maker, although, fortunately, I have not had a situation yet with someone who creates drama. Yes, I know people who create drama, however, there have been no blowouts or severe problems. Maybe this is the reason why I didn't learn anything in this class... :-(

創建者 Wendy J

2020年5月18日

Lots of spelling mistakes in the slides. I gave up after about 10 minutes. The information is very dry and so far, no real explanation on what anything means or given examples. I've taken many courses on conflict resolution but this was a disappointment. Instructor is just reading from slides and stumbles many times over words. Also goes through material very quickly.

創建者 Shweta D

2015年12月21日

The course is good but very basic. Suggested for individuals who have never had any exposure to information on conflict or humanities

創建者 Janina C

2020年5月21日

Information is so basic, there's no need for a course. Not engaging enough either.

創建者 Yanhua W

2020年4月21日

Too short and superfacial

創建者 Felipe E C M

2020年7月5日

Falta mucho contenido

創建者 Raqueeb M

2019年2月24日

experiences shared by the people are not informative enough, and reading from books is not a good way (i think) felt like bed time stories...

創建者 Покровская М Д

2020年5月6日

Thank you for the course!

It is brightly organised! You are given all necessary theory to understand how conflicts work and what you can do to sort it out. What's more, some lectures are devoted to additional literature that you can use for deeper understanding of the subject. It is very convenient - you don't have to spend hours searching in the Net to find the book. The case study was also useful - it shows how theory can be applied to real conflicts. Finally, all the assignments really help to improve my understanding of the conflict.

I would definitely recommend the course!!!

創建者 ADE L C

2017年1月27日

I have watched all the videos provided for this course and I think it's very educative, simple and well organized for a better understanding. The only thing I think lacking is example of real conflict situations like those between and within states, those between citizens and their elected governments etc. and conflict resolution skills or approaches used both nationally and internationally to resolve them. Thanks again once more for such a wonderful lesson on conflict resolution, it's My pleasure to learn from the online courser classes.