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返回到 冲突解决的技巧

學生對 加州大学尔湾分校 提供的 冲突解决的技巧 的評價和反饋

4.4
802 個評分
198 條評論

課程概述

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

熱門審閱

SG
2020年4月19日

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

VC
2020年4月29日

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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51 - 冲突解决的技巧 的 75 個評論(共 195 個)

創建者 Avinash D

2020年4月29日

Nice Course. For Sure ,It will help us deal with conflict on personal as well professional Level.

創建者 SERGIO I

2020年9月27日

Very complete initial course. I have learned a lot. I got many tools to perform better at my job

創建者 Eddah K

2016年3月24日

I loved every topic. The presentation were great and the assignments made the mind think harder.

創建者 Emily B

2016年2月20日

Great cursory course, provides a good but brief and succinct overview of conflict resolution.

創建者 achraf b

2020年4月28日

I like the course , it's give the opportunity to improve the skills of conflicts resolution

創建者 ROBINSON C F

2020年6月11日

Excelente aprendizaje y buena temática de enseñanza muy chevere la dinámica de aprendizaje

創建者 Dr. J C

2019年9月25日

Resolving conflict after learning these skills will allow for a more peaceful workplace.

創建者 Brandon D

2015年12月26日

I love the detailed advice and resources in the course. Very clear, very well spoken.

創建者 Ayodele F

2021年2月21日

It was a simplified course that gave practical examples with a flexible time frame

創建者 Scheherazade T

2017年7月25日

Great course. Provides good information on setting up positive conflict meetings.

創建者 Bryce C

2018年2月24日

Great, direct information to work through conflict in a level-headed manner.

創建者 Ingrid W

2019年2月2日

To the point but still varied with good examples and interesting interviews

創建者 Safaa J

2016年7月17日

Just great. Leads to emotionnal intelligence too.

The professor is awsome !!

創建者 viviana c

2017年7月18日

Excelente! Muy útiles herramientas para resolver problemas del día a día!

創建者 Maria J

2020年10月1日

You'll love the case studies, and the teacher is a really cool woman!

創建者 Fabio M R

2018年2月26日

Very nice course and good subjects, that for sure will be apply daily

創建者 Carisa C

2016年8月8日

Effective presentation of conflict resolution ideas and challenges.

創建者 Alberto W

2015年11月16日

great course, a good introduction to the subject.

easy to understand

創建者 Constance J N

2016年2月9日

I really like learning this material, and it helps everyday life.

創建者 Gelo R

2017年4月5日

A really good course

It help me achieve all the skills needed to

創建者 Malak A

2017年2月28日

It was a good course so informative and simple to understand

創建者 Dr V K R N D o P K

2020年10月1日

This course helped me to build on my communication skills

創建者 Liu Y

2018年1月2日

Thanks not only for career but also for all of our lives

創建者 Sofia B

2015年10月10日

it makes an strongly initial to conflict resolution!!

創建者 Abhishek T

2020年5月1日

The content was helpful to understand the concepts.