Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

So empowering and insightful - thanks.

Very informative and well-presented!

Very informative and useful course

great course with alot of values

It is amazing, you must get it

very informative and useful!!

Clear structure and examples.

it is a brilliant course!

Simple and practical!

A must-learn for ALL

Excellent course.

Great Course!

Really useful

great course

Thank you.

Very Good

Educative

Loved it!

Very good

great!

Great

good

It's an excellent course from University of California, Irvine.

I would appreciate the course curriculum designers and faculty who have delivered the course through examples and case studies.

Looking forward for the more informative courses like this.

Regards,

Hemendar Pusa

Professional Social worker and Special Educator

India

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學生對加州大学尔湾分校提供的冲突解决的技巧的評價和反饋

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