課程信息
4.2
446 個評分
109 個審閱
專項課程

第 2 門課程(共 4 門),位於

100% 在線

100% 在線

立即開始,按照自己的計劃學習。
可靈活調整截止日期

可靈活調整截止日期

根據您的日程表重置截止日期。
完成時間(小時)

完成時間大約為7 小時

建議:3 weeks of study, 3-4 hours/week...
可選語言

英語(English)

字幕:英語(English), 越南語, 西班牙語(Spanish)...

您將獲得的技能

Active ListeningCommunicationManagementCollaboration
專項課程

第 2 門課程(共 4 門),位於

100% 在線

100% 在線

立即開始,按照自己的計劃學習。
可靈活調整截止日期

可靈活調整截止日期

根據您的日程表重置截止日期。
完成時間(小時)

完成時間大約為7 小時

建議:3 weeks of study, 3-4 hours/week...
可選語言

英語(English)

字幕:英語(English), 越南語, 西班牙語(Spanish)...

教學大綱 - 您將從這門課程中學到什麼

1
完成時間(小時)
完成時間為 1 小時

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey....
Reading
1 個視頻(共 3 分鐘), 3 個閱讀材料
Video1 個視頻
Reading3 個閱讀材料
Course Overview10分鐘
About our Guest Speakers10分鐘
Pre-Course Survey10分鐘
完成時間(小時)
完成時間為 1 小時

Active Listening Skills

In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict. ...
Reading
9 個視頻(共 32 分鐘)
Video9 個視頻
Active Listening Skills Lesson 24分鐘
Case Study: Knowing When to Intervene1分鐘
Case Study: Using Active Listening Skills1分鐘
Case Study: Managing Conflict1分鐘
Book Review: MGMT2分鐘
Interview with Julie Espy6分鐘
Interview with Patrick Gough8分鐘
Active Listening Skills Debrief3分鐘
2
完成時間(小時)
完成時間為 2 小時

Communication Problems and Skills

In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage....
Reading
9 個視頻(共 27 分鐘), 1 個測驗
Video9 個視頻
Solid Communication Lesson 21分鐘
Case Study: Communication Issues1分鐘
Case Study: Getting to Collaboration1分鐘
Case Study: Communicating and Understanding1分鐘
Book Review: Now, Discover Your Strengths3分鐘
Resource: Conflict Mode Instrument1分鐘
Communication Problems and Skills Debrief5分鐘
Interview with Karen Kaye6分鐘
3
完成時間(小時)
完成時間為 3 小時

Usable Plan

In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution....
Reading
9 個視頻(共 33 分鐘), 1 個測驗
Video9 個視頻
Usable Plan Lesson 23分鐘
Case Study: Tension Between Employees1分鐘
Case Study: Facilitating a Meeting for Resolution2分鐘
Case Study: Establishing Ground Rules2分鐘
Book Review: Leadership: Theory, Application, and Skill Development2分鐘
Resource: Additional Case Studies2分鐘
Interview with Joseph Chatelle8分鐘
Usable Plan Debrief7分鐘
完成時間(小時)
完成時間為 21 分鐘

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey. ...
Reading
1 個視頻(共 1 分鐘), 2 個閱讀材料
Video1 個視頻
Reading2 個閱讀材料
Message from UCI Extension10分鐘
Post-Course Survey10分鐘
4.2
109 個審閱Chevron Right
職業方向

25%

完成這些課程後已開始新的職業生涯
工作福利

83%

通過此課程獲得實實在在的工作福利
職業晉升

10%

加薪或升職

熱門審閱

創建者 SSDec 1st 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

創建者 LBNov 14th 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

講師

Avatar

Najla DeBow

Instructor
University of California, Irvine Extension

關於 University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

關於 Conflict Management 專項課程

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

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