Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
提供方
冲突管理 專項課程加州大学尔湾分校課程信息
23,568 次近期查看
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完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 2 門課程（共 4 門）
完成時間大約為4 小時
英語（English）
字幕：阿拉伯語（Arabic）, 法語（French）, （歐洲人講的）葡萄牙語, 意大利語, 越南語, 韓語, 德語（German）, 俄語（Russian）, 英語（English）, 西班牙語（Spanish）
您將獲得的技能
- Active Listening
- Communication
- Management
- Collaboration
可靈活調整截止日期
根據您的日程表重置截止日期。
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 2 門課程（共 4 門）
完成時間大約為4 小時
英語（English）
字幕：阿拉伯語（Arabic）, 法語（French）, （歐洲人講的）葡萄牙語, 意大利語, 越南語, 韓語, 德語（German）, 俄語（Russian）, 英語（English）, 西班牙語（Spanish）
提供方
加州大学尔湾分校
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
授課大綱 - 您將從這門課程中學到什麼
完成時間為 1 小時
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
完成時間為 1 小時
1 個視頻 （總計 3 分鐘）, 3 個閱讀材料
完成時間為 1 小時
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
完成時間為 1 小時
9 個視頻 （總計 32 分鐘）
完成時間為 1 小時
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
完成時間為 1 小時
9 個視頻 （總計 27 分鐘）
完成時間為 2 小時
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
完成時間為 2 小時
9 個視頻 （總計 33 分鐘）
完成時間為 21 分鐘
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
完成時間為 21 分鐘
1 個視頻 （總計 1 分鐘）, 2 個閱讀材料
審閱
來自冲突解决的技巧的熱門評論
由 SG 提供2020年4月19日
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
由 TG 提供2015年12月12日
I do love the content of this course, however I do wish we saw more scenarios play out when trying to get a point across. This course is just harder to obtain for me memory wise.
由 VC 提供2020年4月29日
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
由 AA 提供2018年3月18日
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
關於 冲突管理 專項課程
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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還有其他問題嗎？請訪問 學生幫助中心。
