Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
提供方
冲突管理 專項課程加州大学尔湾分校課程信息
37,913 次近期查看
學生職業成果
20%
完成這些課程後已開始新的職業生涯
14%
通過此課程獲得實實在在的工作福利
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 2 門課程（共 4 門）
可靈活調整截止日期
根據您的日程表重置截止日期。
完成時間大約為4 小時
英語（English）
字幕：阿拉伯語（Arabic）, 法語（French）, （歐洲人講的）葡萄牙語, 中文（簡體）, 意大利語, 越南語, 韓語, 德語（German）, 俄語（Russian）, 土耳其語（Turkish）, 英語（English）, 西班牙語（Spanish）
您將獲得的技能
Active ListeningCommunicationManagementCollaboration
學生職業成果
20%
完成這些課程後已開始新的職業生涯
14%
通過此課程獲得實實在在的工作福利
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 2 門課程（共 4 門）
可靈活調整截止日期
根據您的日程表重置截止日期。
完成時間大約為4 小時
英語（English）
字幕：阿拉伯語（Arabic）, 法語（French）, （歐洲人講的）葡萄牙語, 中文（簡體）, 意大利語, 越南語, 韓語, 德語（German）, 俄語（Russian）, 土耳其語（Turkish）, 英語（English）, 西班牙語（Spanish）
提供方
加州大学尔湾分校
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
教學大綱 - 您將從這門課程中學到什麼
完成時間為 1 小時
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
完成時間為 1 小時
1 個視頻 （總計 3 分鐘）, 3 個閱讀材料
1 個視頻
3 個閱讀材料
Course Overview10分鐘
About our Guest Speakers10分鐘
Pre-Course Survey10分鐘
完成時間為 1 小時
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
完成時間為 1 小時
9 個視頻 （總計 32 分鐘）
9 個視頻
Active Listening Skills Lesson 24分鐘
Case Study: Knowing When to Intervene1分鐘
Case Study: Using Active Listening Skills1分鐘
Case Study: Managing Conflict1分鐘
Book Review: MGMT2分鐘
Interview with Julie Espy6分鐘
Interview with Patrick Gough8分鐘
Active Listening Skills Debrief3分鐘
完成時間為 1 小時
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
完成時間為 1 小時
9 個視頻 （總計 27 分鐘）
9 個視頻
Solid Communication Lesson 21分鐘
Case Study: Communication Issues1分鐘
Case Study: Getting to Collaboration1分鐘
Case Study: Communicating and Understanding1分鐘
Book Review: Now, Discover Your Strengths3分鐘
Resource: Conflict Mode Instrument1分鐘
Communication Problems and Skills Debrief5分鐘
Interview with Karen Kaye6分鐘
完成時間為 2 小時
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
完成時間為 2 小時
9 個視頻 （總計 33 分鐘）
9 個視頻
Usable Plan Lesson 23分鐘
Case Study: Tension Between Employees1分鐘
Case Study: Facilitating a Meeting for Resolution2分鐘
Case Study: Establishing Ground Rules2分鐘
Book Review: Leadership: Theory, Application, and Skill Development2分鐘
Resource: Additional Case Studies2分鐘
Interview with Joseph Chatelle8分鐘
Usable Plan Debrief7分鐘
完成時間為 21 分鐘
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
完成時間為 21 分鐘
1 個視頻 （總計 1 分鐘）, 2 個閱讀材料
1 個視頻
2 個閱讀材料
Message from UCI Extension10分鐘
Post-Course Survey10分鐘
審閱
來自冲突解决的技巧的熱門評論
由 SG 提供2020年4月19日
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
由 TG 提供2015年12月12日
I do love the content of this course, however I do wish we saw more scenarios play out when trying to get a point across. This course is just harder to obtain for me memory wise.
由 VC 提供2020年4月29日
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
由 AA 提供2018年3月18日
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
關於 冲突管理 專項課程
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
常見問題
我什么时候能够访问课程视频和作业？
我订阅此专项课程后会得到什么？
Is financial aid available?
還有其他問題嗎？請訪問 學生幫助中心。
