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學生對 Google 提供的 Technical Support Fundamentals 的評價和反饋

18,686 個評分
4,376 個審閱


This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....



Feb 15, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.


Mar 06, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.


4151 - Technical Support Fundamentals 的 4175 個評論(共 4,362 個)

創建者 Emmanuel N K

Sep 26, 2019

Cool. I love it

創建者 Thomas P

Sep 30, 2019

It was very basic and the labs were difficult to access and use. I already know most of this material but I guess it is okay for someone who knows nothing about network hardware and customer support.

創建者 Dylan J M

Oct 20, 2019

It's definitely a good source for just dipping your toes in the water!

創建者 Irvin T

Oct 03, 2019

This is a very good introductory course. It was a good review for many things I have forgotten through the years and actually sparked an interest in learning things technology I have not felt in some time. I have always been more a self learner so probably will not be pursuing any other Coursera courses in near future but I will keep an eye on what they have to offer as I see and converse with others in the IT field, or who just those who want to be more 'tech savvy'.

I am presently working on exploring Microsoft Access and SharePoint to see if I can develop some things which might make my present job easier for me (and my co-workers).

創建者 Shyrel B

Oct 03, 2019

I realize that this module was a fundamentals module, but I would have liked more technical detail in some of the topics. I felt that some of the content was too general.

創建者 Timothy D

Oct 04, 2019

This is a great all round foundation course for aspiring IT Suppot Technicians.

創建者 Fatih T

Oct 07, 2019

There is plenty of good information in this fundamentals course

創建者 Agyemang N R

Oct 06, 2019

This is great!

創建者 Brandon M F

Oct 04, 2019

Overall the course was very good, and a good starting point. Some of the questions on certain tests could be worded or asked in a better more concise way, but they were pretty well done too.

創建者 Abel D

Oct 25, 2019

its great

創建者 Shawn R

Oct 23, 2019

While mainly basic concepts I did learn a few things about Linux.

創建者 Maria E R

Oct 30, 2019

They broke everything down into small portions making it easier to understand and retain. There's not a ton of fluff or extras and everything you need in order to complete the assignments and learn. The only thing I had a rough time with was the /counting binary/ area. So if you guys could break it down a little bit better, this course would be absolutely perfect!

創建者 Nathan H

Oct 27, 2019

There was some good content to help brush me up on things I already knew, and get my foot into areas I'm not strong in, like networking and learning about the IT field. Labs were interesting but I wish they had more substance.

創建者 Chukwuebuka O

Oct 10, 2019


創建者 LakshmiPrabha v

Oct 11, 2019


創建者 waheed

Oct 10, 2019

the network's part was very hard

創建者 Wafo W H D

Oct 08, 2019

Très interessant, mais le cours va trop vite pour des débutants , surtout au niveau du calcul du langage machine

創建者 Samuel D

Nov 01, 2019

Pleasant experience aside from some of the issues with having to resubmit assignments because the score was registered wrong. The issues were fixed after a few messages but very informative overall.

創建者 Robert M

Oct 12, 2019

I enjoyed the course. Some of it was easier than I needed at this point but I listened to every video in case there was something new there or something I needed to be reminded about. In most cases there was. I look forward to the next course in the certificate curriculum.

創建者 Felicia L M

Nov 05, 2019

I think Course 1 was a well thought out introductory course for someone just starting IT.

創建者 Panashe M

Nov 05, 2019

Just a few bags when selecting answers at one point i found a wrong answer selected when i didn't select it when taking the assignment

創建者 Kanish K

Nov 05, 2019

This is a whole 6 week's journey was wonderful I've learned a lot from the course. Instructors were good and objectives after each week were awsome.

創建者 Tonya P

Nov 04, 2019

Some of the portions of this course seemed to be common sense items, but overall it was a good basic course.

創建者 thau k

Nov 02, 2019

This course definitely taught me the fundamentals of how a computer operate and the inner workings of the hardware, software, and programs. These knowledge are needed to further advance my goals into getting the job that I'm striving for.