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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,230 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JV

May 8, 2021

This is an amazing course for both a complete NOOB and self taught geek like myself. If you're thinking about taking this course I HIGHLY recommend it and PROMISE you'll learn something very valuable.

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4251 - 4275 of 10,000 Reviews for Technical Support Fundamentals

By Evan M B

Jul 24, 2019

I thought the course was very well put together. The instructors were good at explaining things in ways I could understand. I look forward to taking more courses!

By Josh D

Mar 14, 2019

Very in depth, loved the section on Binary. I learned a bit from the ASCII tables and learning how to write that in binary. Loved it... Great Learning Experience.

By Karen H

Mar 29, 2018

Well paced! very good course, for me, a beginner computer tech. I am finally learning the correct way to become an IT Technician, instead of thru trial and error.

By yuri z

Aug 24, 2023

Having completed a very similar course from IBM, The IT Support Professional Certificate, Google's so far has been delivered in a very fresh and engaging format.

By Jose D S

Jun 22, 2023

Not only would we have been nothing without you, but with all the people who were around us from the beginning. Some continue to this day... Thank you very much!

By Dave B

Jan 20, 2023

Excellent course, while my experience level is 30 plus years, I still learned some. I have several Instructor Level Certifications and found this very valuable.

By Jorge S

Dec 12, 2022

Muchas gracias, este curso ha sido de gran avance para mi en cuanto a conocimiento básico, estoy emocionado y muy contento, epero con ansias el siguiente módulo.

By Asia D

Oct 29, 2022

I think this is a great introductory course, not just for people who want to work in IT Support, but for people who are would be interested in learning about IT.

By Rob P

Oct 20, 2022

Fun, informative, and friendly teachers are the reasons I would recommend this course to anyone interested in getting their foot in the door of the world of IT.

By LUIS A G E

Jul 2, 2022

Excelente programa, excelentes metodos de enseñanzas y que manera de enseñar! impresionado con todo lo aprendido en tan poco tiempo y de una manera tan practica!

By subhasish m

Jun 13, 2022

it is a well stractured productive course where i get to know a lot of details about IT and IT support.

thank you so much for the awesome experiance through this.

By Doi 6 ( D X

May 1, 2022

Good course Google, I really like it a lot it help me to know a basic things about computer that I don't really know like history of computer, buding up pc, ect.

By Felipe L d N

Aug 2, 2021

Uma experiencia muita valida demostrando muitas coisas do dia-a-dia fiquei muito feliz por relizar esse curso e estou animado pelas proximas fases! Recomendo!!!

By Oakley G

Jun 6, 2021

Everything is broken down into very digestible peices. Greater concepts which we will learn are hinted upon, and a great foundation for future courses is built.

By Nico P

May 18, 2021

While I had some decent knowledge on technical support, from customer service to computer hardware, this course was an excellent introduction to the world of IT.

By Beth88

May 7, 2021

I was a little skeptical first, partly due to my age as an older student. Now I am starting to feel very confident in possibly even moving towards Cybersecurity.

By Luke D

May 7, 2021

An excellent base-level of knowledge for those who want to get into I.T. support but haven't necessarily learnt anything about it in school or in their own time.

By Andres M

Mar 16, 2021

Es muy importante darte cuenta que no todo es netamente tecnico, la parte de las relaciones interpersonales son vitales para nuestra vida, gracias por este curso

By Sean M C S

Feb 28, 2021

This was really good course. I love the fact it covered more than the average test. I would recommend this as the standard for anyone interested in the IT field.

By andrea l

Feb 18, 2021

I really enjoyed this segment of the program! It taught me much of the history and engineering side of computers that I have always wanted to have knowledge of!

By Anish S

Feb 5, 2021

This course really opens the gate where we can dive more deeper. Very interesting and important courses are included. I am definitely moving forward for new one.

By Sofia C

Nov 20, 2020

It was great learning about IT; there is so much to the technology field I wasn't aware of. I am excited to keep learning more about the complexity of computers.

By Héctor M C T

Nov 3, 2020

Excelente curso, definitivamente el mejor que he tenido la oportunidad de cursar, los instructores. la plataforma y los examenes alineados al objetivo del curso.

By Josué E V V

Oct 13, 2020

Es el prmer curso introductorio, y de verdad deja un buen sabor de boca, es bastante completo y es perfecto para alguien que empieza en el mundo de la tecnología

By Dhimitrios S

Oct 4, 2020

The best course in order to get the idea of how computer works. All the instructors where amazing and i am ready to continue learning even more about this field.