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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,327 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JB

Aug 4, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

ON

Oct 18, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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4026 - 4050 of 10,000 Reviews for Technical Support Fundamentals

By Jeremy G

May 24, 2018

This course was a great introduction to IT fundamentals. It was straightforward with prompts to revisit material and helpful resources to add to the video instruction.

By Francis R G

May 13, 2018

Hello everyone This course was amazing in so many area, well organizes with a lot of great information inside the word of Technical support fundamentals .Thank you

By K F

Apr 3, 2018

The course does a good job of going over the fundamentals. It lays a great foundation to build on for those that are wanting to continue onto more advanced IT courses.

By Sripriya C

Feb 14, 2018

For someone who does not know anything except browsing the web and email, i was able to understand what was being taught. Thank you for making it so anyone can learn.

By Jesse A

Oct 20, 2023

Very informative course with a lot of basic information on IT to prepare you for the other four courses in the Google IT Support Certificate program. Would recommend.

By Jordan W S

Aug 7, 2023

It was an amazing experience learning new things in the IT world is such an amazing model in this industry im 21 years old and i hope too make IT an everyday thing :)

By ukadike i

Jul 14, 2023

I have learnt a lot from taking this course. I like the fact it was encompassing and detailed in some way and it has definitely sprouted interest to go further in IT.

By Jason F

Jul 7, 2023

Great course covered the basics as well as some in depth things. Really prepares you for the other courses offered. Loved all the history of computers and networking.

By Joshua L

Jun 30, 2023

I found this a great introduction to IT. If you are a beginner and completely know nothing to just wanting to brush up on some things this is a great course to take.

By Mark L

Jun 18, 2023

I loved this program, it was innovative, and driven. I especially like that it makes you think and then use what you have learned in quizzes and hands-on simulations.

By Ayaz A

Jun 13, 2023

This course is definitely like the definition of the computer and the introduction of the IT field. The way content is designed and the way it's delivered is awesome.

By Patricia A

May 26, 2023

I thoroughly enjoyed this course and am looking forward to the next course out of the series. I was able to learn a lot throughout the Technical Support Fundamentals.

By Cornelius S

Oct 30, 2022

I've enjoyed this class. The information was clear, concise and presented in a very practical way. I definitely have a great foundation to persue new opportunites.

By Surprise M

Sep 23, 2022

The people teaching these courses are good at what they do and helpful. They are clear when they speak which is verey important as this is not a face to face class.

By Nwachan T A J

Sep 9, 2022

It was a little challanging at the beggining but as time goes on i felt confident. I really enjoy learning new skills. Thanks very much for the wonderful opportunity.

By Mehta C

Sep 4, 2022

Hi Everyone ,

This Course is awesome for a beggineer to do and the instructors are really awesome and the way of teaching .

Thankyou Coursera for this Opportunity..!!!

By GOUTAM D

Aug 20, 2022

Thank you for this course. I learnt many lession and enjoyed the way of experience and knowledge in using different kinds of online tools which are useful as an IT .

By TIMOTHY T

Jun 5, 2022

I enojyed the course, it provided me with the basics to understand computers and how they work. The applications that computer and technology have in our daily lives.

By Darnel M

Jun 4, 2022

Listen put in all the study time you can in this if you really want it. These courses are really informative and help if you really are serious about getting into IT.

By Joseph A

May 24, 2022

This course is great and it's really for anyone... So I do reccomend this for you, it doesen't matter the level of IT knowledge you have you'll acquire it all here...

By Adriana Z

May 3, 2022

I loved it and highly recommend even to those who will never work in IT, just for fun and knowledge collection to better understand given IT actions we daily perform!

By meisam e

Oct 23, 2021

One of the best courses that everyone should take. It does not matter if you want to surround yourself with digital technologies or not, you HAVE TO KNOW THESE Stuff.

By ONG C K

Aug 10, 2021

This is an excellent and amazing training course conducted online. I have gained and benefited a lot of practical knowledge and hand-on exercises from this course!!!

By CARLOS E G E

Jul 5, 2021

UN EXCELENTE CURSO, TE MUESTRAN COMO FUNCIONA LA PC, CODIGO BINARIO, INTERNET DE LAS COSAS ENTRE OTRA COSAS QUE TE AYUDARÁN PARA TENER UN AMPLIO CONOCIMIENTO DE LA TI

By Michael S

May 15, 2021

This course is well organized, written, and illustrated with experts in the field. I am much more comfortable with the subject matter and am encouraged to learn more.