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學生對 知识加速器 提供的 Customer Service Fundamentals 的評價和反饋

4.8
1,110 個評分
336 條評論

課程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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76 - Customer Service Fundamentals 的 100 個評論(共 342 個)

創建者 Achraf H

2019年9月5日

This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.

創建者 Michael O A

2019年5月29日

A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.

創建者 Felipe G C

2020年6月9日

Um curso completo! Fornece uma visão completa de todo o processo de suporte ao cliente. Boa metodologia e os materiais para leitura são ótimos.

創建者 Raúl A J Z

2020年5月24日

Muy buen curso y maneja conceptos que no se me habrían ocurrido como esenciales para una persona que se dedica a ser "customer service support"

創建者 Christian B F

2019年6月18日

The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.

創建者 Kamilah J

2021年2月22日

This course was easy to follow along and understand and wasn't too confusing or didn't use too many technical terms to make its too confusing.

創建者 Aziken R

2020年12月6日

The course was worth my time! Well paced and all assignments and lessons gave me a deep understanding towards customer support and engagement.

創建者 Anas A

2019年10月6日

This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!

創建者 Valerie E

2020年4月21日

A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information

創建者 Mercy O

2022年3月18日

Great course with great tutors. I recommend for anyone looking to go into customer service and also those looking to get more knowledge.

創建者 Kofi E

2020年5月7日

Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it

創建者 Titus F P

2020年2月24日

The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company

創建者 Helena S A

2021年9月29日

Excellent course for those who want to learn more about the fundamentals of Customer Service. Thank you for this amazing opportunity!

創建者 Regina

2020年5月22日

I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.

創建者 justin e c

2020年10月9日

This was an awesome course when it came to the material. I am so excited to start this next chapter in working in the IT Field.

創建者 ibrahim i

2020年4月8日

I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.

創建者 Shafiq A

2020年1月20日

The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.

創建者 Ingrid O

2021年9月27日

This course was full of crucial information that will be of great help to get into the indistry of call centers. Thank you!

創建者 Deleted A

2020年1月7日

This has been a very good course. I think all service organizations should have their employees./support agents take this.

創建者 Sara V

2020年10月28日

I highly recommend this course to those interested in entering the customer service side of business with a great company.

創建者 Imelda R M

2020年5月28日

Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities

創建者 CARMEN A

2021年12月24日

Great course, very informative, lots of creative ways to problem solve issues, dealing customers on a professional level.

創建者 Wilma ( F

2022年4月4日

This is a great course that provides an indepth understanding and insight of Customer Service Fundamentals. Thank you

創建者 Oluwadamilare A

2020年4月25日

It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.

創建者 Ugbe D E

2022年3月12日

A great course, highly recommended as you will definetely be a better person not only a good Customer Support Agent.