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學生對 知识加速器 提供的 Customer Service Fundamentals 的評價和反饋

4.8
1,105 個評分
332 條評論

課程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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176 - Customer Service Fundamentals 的 200 個評論(共 340 個)

創建者 Nirmal S

2022年2月16日

Great information for customer service fundamentals

創建者 Kayisha C

2020年9月28日

I feel confident after using this course! Thank you

創建者 Stanford M

2020年6月5日

Great course. I loved it. I recommend it to anyone.

創建者 Levi H

2021年7月11日

Learned a lot Really like this course specifically

創建者 Lisa r

2020年12月31日

I love how easy it was to understand this course.

創建者 Mishkat Z M

2020年8月25日

It was fun learning about customer service. Great

創建者 Gina M

2020年11月22日

Lots of great ideas to make call support easier!

創建者 Luis A R

2022年2月3日

W​as a bit challenging but definitely worth it.

創建者 Arkademi

2021年10月22日

interesting course and excellent study material

創建者 Arsh A

2021年1月13日

very nice course I just love and enjoy it a lot

創建者 Mason J

2022年3月7日

This course was very informative and detailed.

創建者 Kene O

2020年10月26日

So enlightening!!!!! Loved every bit of it!!!!

創建者 Abdullah A

2020年6月16日

Great course I learned a lot of new skills

創建者 Michal S

2020年11月15日

Great overview about work on Service Desk

創建者 Akash C

2020年8月12日

It will be very helpful in my work filed.

創建者 Soyinka O

2020年7月31日

This professional course earn the stress.

創建者 Prasana K

2021年4月21日

Gained great knowledge from this course.

創建者 Maggie

2022年3月25日

It was incitefull , i have learned alot

創建者 onwukanjo e

2022年1月16日

Educating, insightful and understanding

創建者 Rayees A L

2020年6月15日

Great fully satisfied with this course.

創建者 Osuobeni J E

2020年3月5日

It's a great course on customer support

創建者 Stanley A R

2019年9月30日

Excellent course! Enjoyed it very much

創建者 Delvin J K

2021年1月20日

One of the Top course provided by IBM

創建者 Mario S M

2019年10月13日

Very interesting. I liked it so much!

創建者 Marco C

2022年5月30日

Highly recommended and professional!