課程概述
101 - Customer Service Fundamentals 的 125 個評論（共 342 個）
創建者 José M R B
•2021年1月20日
I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.
創建者 ABASIAMA N
•2021年6月19日
It was a wonder and very practical course filled with insights of how to render an effective customer support.
創建者 Saranya B
•2021年5月29日
Course was really excellent and standard of course was high, Sure this will help us for our career enhancement
創建者 Myles R
•2020年8月14日
Very informational Certificate and I can't wait to utilize the information I learned here in my future career!
創建者 Arman D
•2019年10月20日
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
創建者 Haider A S
•2020年5月17日
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
創建者 bhupesa p
•2020年2月17日
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
創建者 Abhijit S
•2021年12月24日
All learning point & assignments are very helpful to our day to dat activity & increase our knowledge
創建者 Liz M
•2021年11月14日
I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !
創建者 Anne O
•2022年4月9日
very happy i took this course, it has really broaden my scope and awareness regarding customer service.
創建者 Sibulelo S
•2021年8月12日
very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given
創建者 Lorrence M A
•2020年8月27日
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
創建者 Efraín C B
•2022年4月13日
It is a very complete course I learned a lot about how to deal with costumers, and being a good agent.
創建者 Allan L C C
•2021年8月3日
It is a very good course , you can learn a lot about costumer services and have and deep knowledge.
創建者 WILLIAM R L
•2020年8月14日
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
創建者 Glory E
•2022年5月26日
This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.
創建者 Rahul V
•2021年5月12日
Very useful learning that can be applied in day to day work. The teaching methodology is awesome.
創建者 Andrea P
•2019年10月6日
great course and great/clear videos, explanations and excercise to develop these essential skills
創建者 Mariyam F S
•2019年8月1日
An excellent experience and in-depth learning about customer relationship and engagement process.
創建者 Chisom U
•2022年4月27日
This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up
創建者 Onukaogu K O
•2022年3月11日
I really enjoyed this learning process and I look fort taking other courses as soon as possible.
創建者 Lal P C
•2019年7月18日
Really very nice course . Which give details description of Customer Service and it's aspects.
創建者 Fabíola O
•2020年7月27日
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
創建者 Julian K
•2019年5月10日
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
創建者 milenaguila 6
•2022年1月6日
Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.
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