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學生對 知识加速器 提供的 Customer Service Fundamentals 的評價和反饋

4.8
1,110 個評分
336 條評論

課程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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101 - Customer Service Fundamentals 的 125 個評論(共 342 個)

創建者 José M R B

2021年1月20日

I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.

創建者 ABASIAMA N

2021年6月19日

It was a wonder and very practical course filled with insights of how to render an effective customer support.

創建者 Saranya B

2021年5月29日

Course was really excellent and standard of course was high, Sure this will help us for our career enhancement

創建者 Myles R

2020年8月14日

Very informational Certificate and I can't wait to utilize the information I learned here in my future career!

創建者 Arman D

2019年10月20日

it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too

創建者 Haider A S

2020年5月17日

One of great courses and so many assignments, i learned much of it and so happy to receive my certification

創建者 bhupesa p

2020年2月17日

Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.

創建者 Abhijit S

2021年12月24日

All learning point & assignments are very helpful to our day to dat activity & increase our knowledge

創建者 Liz M

2021年11月14日

I really enjoyed this course. I will recommend. You will learn a whole other level of customer service !

創建者 Anne O

2022年4月9日

very happy i took this course, it has really broaden my scope and awareness regarding customer service.

創建者 Sibulelo S

2021年8月12日

very useful cause I'm doing the job I really enjoyed the course thanks a lot for this opportunity given

創建者 Lorrence M A

2020年8月27日

Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.

創建者 Efraín C B

2022年4月13日

It is a very complete course I learned a lot about how to deal with costumers, and being a good agent.

創建者 Allan L C C

2021年8月3日

It is a very good course , you can learn a lot about costumer services and have and deep knowledge.

創建者 WILLIAM R L

2020年8月14日

Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.

創建者 Glory E

2022年5月26日

This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.

創建者 Rahul V

2021年5月12日

Very useful learning that can be applied in day to day work. The teaching methodology is awesome.

創建者 Andrea P

2019年10月6日

great course and great/clear videos, explanations and excercise to develop these essential skills

創建者 Mariyam F S

2019年8月1日

An excellent experience and in-depth learning about customer relationship and engagement process.

創建者 Chisom U

2022年4月27日

This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up

創建者 Onukaogu K O

2022年3月11日

I really enjoyed this learning process and I look fort taking other courses as soon as possible.

創建者 Lal P C

2019年7月18日

Really very nice course . Which give details description of Customer Service and it's aspects.

創建者 Fabíola O

2020年7月27日

curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.

創建者 Julian K

2019年5月10日

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

創建者 milenaguila 6

2022年1月6日

Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.