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學生對 知识加速器 提供的 Customer Service Fundamentals 的評價和反饋

4.8
1,105 個評分
332 條評論

課程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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126 - Customer Service Fundamentals 的 150 個評論(共 340 個)

創建者 Amron D B

2020年2月22日

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

創建者 Yuddely D L A L D

2022年4月9日

thnks for the opportunity to learn through this course about customer service fundamentals.

創建者 Santana I B

2021年8月19日

I enjoyed taking this course. The information shared was fact based and easy to understand.

創建者 Tonia J

2021年2月21日

I like the pop up quiz during the video's. The instructor is easy to listen to and follow.

創建者 Hugo E G L

2019年12月25日

Great one! It has all the foundational skills that a customer service representative needs.

創建者 Mariya H

2019年9月12日

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!

創建者 Isah B A

2019年9月24日

The modules are very enlightening and educative. I recommend everyone to take this course.

創建者 Udeh C

2022年5月6日

An amazing course, well detailed and explained.

Big shout out to the awesome instructors!

創建者 Rhythm M

2020年4月13日

A professional course focusing on everything required to become a skilled customer agent.

創建者 Alison C

2022年1月28日

Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente

創建者 ALEJANDRO D L G M

2021年1月18日

Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.

創建者 Kristin D

2020年9月28日

Great information and very helpful that I can use with my team of call center agents

創建者 Ogunga A O

2020年4月9日

It's a wonderful experience taking this course... it's the best you can be part of.

創建者 Anyiam-Obasi E

2022年5月1日

This is a wonderful course to enlighten you of several scopes of Customer support.

創建者 Mercy O

2021年4月8日

Best customer experience course. I enjoyed it and would recommend it all the time.

創建者 Alvi R

2020年4月20日

It is quite a detailed and insightful course. I personally do recommend it to all.

創建者 Grace N

2022年6月5日

It was a wonderful experience. Thank you, Coursera for giving me the opportunity.

創建者 Adaobi I

2022年4月16日

T​he course is detailed and easy to assimilate. Thanks so much for impacting.

創建者 Fabián Cordero Granados

2021年8月11日

The best course to start to get skills to work like agent of costumer service

創建者 Joanna G F

2021年12月25日

This course is well-written and provides an excellent learning opportunity.

創建者 Farit A C C

2021年11月1日

I loved it. It was stunning learning with this course. Thank you very much

創建者 Paul e m

2020年8月10日

course is interesting and adds to personal knowledge about customer care

創建者 Purity E

2022年5月24日

It has been a wonderful journey

Thank you for impacting lives

Thank you so

創建者 Bashayer A

2022年3月29日

I learned a lot from the course. I am grateful to you and your effort

創建者 Bikram K N

2020年6月29日

Thanks a lot for this course. I'm very happy to complete this course.