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學生對 知识加速器 提供的 Customer Service Fundamentals 的評價和反饋

4.8
1,105 個評分
332 條評論

課程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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51 - Customer Service Fundamentals 的 75 個評論(共 342 個)

創建者 Iftekhar M T

2020年10月24日

Long course but compacted with a wealth of knowledge. I really enjoyed learning all the new interesting concepts and techniques in becoming a better communicator. Presented professionally with good audio and visuals.

創建者 Stefan S

2019年7月9日

Very engaging and covers a wide range of topics; some info, for those who have been in CS for a while might not be new, however, this course will make you aware of certain things that are likely to be lost over time.

創建者 Kwame A B

2019年10月19日

I really enjoyed this course and a privilege having to part take in this course as this will propel me well on how to engage people professionally and I recommend this course as the best for everyone and to enroll.

創建者 Nikhil P B

2020年8月12日

Course is really helpful which helps to perceive many good learning for ideal customer support agent. This also helps to achieve productivity, efficiency & result in higher satisfaction ratings from customers.

創建者 Kristy G

2020年3月16日

This was seriously one of the best online courses I have ever taken. I wish this was around when I began my career in customer service 21 years ago! I will refer others to this course within my organization.

創建者 MOM K

2019年5月20日

Very resourceful in my current job role as a customer service executive. Thank you for putting this course together to assist individuals as myself become professionals in our roles as service personnel.

創建者 Mohammed H A

2020年6月14日

what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.

創建者 Martin K

2019年7月24日

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

創建者 Mariauxiliadora C P

2021年9月27日

This course is one of the mot that I learned and enjoyed doing different scenarios, terminology and new knowledge!! Now I'am sharp in Customer Service! It was awesome. Thank you coursera!!

創建者 Tejas P

2020年8月13日

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

創建者 Reinaldo A

2019年5月19日

Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!

創建者 Mohammed A A

2020年5月3日

I learned many things regarding customer support and I really enjoyed it. I will apply what I have learned at work. I will also recommend this course to my colleagues. Thank you a lot

創建者 Joshua A

2021年4月22日

a thoroughly engaging and entertaining course......a must take course for any customer service professional seeking to update his/her professional expertise and experience...........

創建者 GEORGETTE J

2021年11月8日

This was a very detailed course. I found myself interested and engaged through out the course. I learned a lot from the materials and felt as if I was in actual training for a job.

創建者 Maria M

2022年3月8日

A well explanatory course, i am so grateful to coursera team for making this available and giving me the opportunity to take this course. More wins to me and to the community.

創建者 Moses W K

2020年6月23日

One of the most interesting and involving course I have taken on Coursera. Very broad with interesting reads all through. I highly recommend this certification course.

創建者 Shernice M C

2021年5月11日

Really informative course for anyone in the customer service industry or anyone seeking to get in. I've learned valuable skills that I can apply to my everyday life.

創建者 Rajat

2020年5月31日

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

創建者 okechukwu n c

2019年8月15日

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

創建者 Ravindra S

2020年5月23日

Everyone has to get this certificate because it would be helpful whatever the job you are doing

and most important that is useful in day to day personal life also

創建者 Ogunleye O

2022年5月5日

This course was so helpful. I learnt all the basic thimgs and my foudation is solid. the assessment is thorough and a good way to assess student's knowledge.

創建者 Jude n f

2022年5月24日

Great Course, Thank you for putting these together.

However, my middle name was left out on my certificate. i will appreciate if it is included. Thank you.

創建者 Charlene W

2022年1月24日

This is a great course. Anyone that will be providing customer service should take this course. It is very beneficial to the customer service world.

創建者 Ubongabasi E

2020年2月20日

This is a great resource no matter if you're only job seeking, new on the job or already a professional. Now time to be deliberate with all I learned.

創建者 I N

2021年2月22日

I got to learn a lot that encompasses customer service, support, and customer management. Great course, well detailed with illustrations and notes.