Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.
本課程是 Patient Safety 專項課程 專項課程的一部分
Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)
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課程信息
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Review essential elements of a safety culture.
Describe how healthcare organizations identify and mitigate safety hazards.
Identify how patients and family members contribute to developing a safety culture.
Identify strategies for improving communication and teamwork .
您將獲得的技能
CommunicationHealthcare LeadershipOrganizational CulturePatient Safety
教學大綱 - 您將從這門課程中學到什麼
週
1完成時間為 2 小時
Patient Safety Culture and Just Culture
In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.
6 個視頻 （總計 53 分鐘）, 2 個閱讀材料, 1 個測驗
6 個視頻
Defining Safety Culture11分鐘
The Influence of Safety Culture on Patient and Provider Outcomes10分鐘
Measuring Culture14分鐘
Just Culture7分鐘
Application of Just Culture5分鐘
2 個閱讀材料
11 Tenets of a Safety Culture10分鐘
CUSP Tool: Culture Check-up Process10分鐘
1 個練習
Lesson 1 Quiz20分鐘
週
2完成時間為 2 小時
Patient Safety, Quality, and the Patient Experience
The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.
6 個視頻 （總計 47 分鐘）, 4 個閱讀材料, 1 個測驗
6 個視頻
How Do We Measure the Patient Experience?7分鐘
Patient and Family Centered Care and Engagement6分鐘
Patient and Family Advisory Council: Definition and Roles5分鐘
Engaging the Heart of the Caregiver5分鐘
Using Improvement Science to Create a Positive Sustainable Patient Experience15分鐘
4 個閱讀材料
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10分鐘
Centers for Medicare and Medicaid Services: Hospital Compare10分鐘
Harnessing Evidence and Experience to Change Culture10分鐘
Advancing the Practice of Patient and Family Centered Care in Hospitals10分鐘
1 個練習
Lesson 2 Quiz20分鐘
週
3完成時間為 2 小時
Event Reporting and Second Victims
Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.
12 個視頻 （總計 75 分鐘）, 2 個閱讀材料, 1 個測驗
12 個視頻
Journey of an Event Report3分鐘
Event Reporting and High Reliability3分鐘
Using Event Reports to Improve Safety and Culture3分鐘
Reporting Culture4分鐘
Using Event Reports to Design Safer Systems: Part I2分鐘
Using Event Reports to Design Safer Systems: Part II5分鐘
A Sample Event Review Meeting12分鐘
Introduction to the Learning from Defects Tool12分鐘
Disclosure of Medical Errors2分鐘
Second Victims7分鐘
Peer Support: Making a Difference for Second Victims8分鐘
2 個閱讀材料
Agency for Healthcare Research and Quality: Common Formats10分鐘
Learning from Defects Tool10分鐘
1 個練習
Lesson 3 Quiz20分鐘
週
4完成時間為 2 小時
Strengthening Safety Culture Through Teamwork
Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.
8 個視頻 （總計 94 分鐘）, 3 個閱讀材料, 1 個測驗
8 個視頻
Teamwork and the Science of Safety12分鐘
Team Training15分鐘
Communication11分鐘
Leadership12分鐘
Briefings and Debriefings10分鐘
Measuring Teamwork for Improvement12分鐘
Cross-unit Collaboration8分鐘
3 個閱讀材料
TeamSTEPPS 2.010分鐘
Care Coordination Measures Atlas Update10分鐘
Edgar Schein: Humble Inquiry (Optional)10分鐘
1 個練習
Lesson 4 Quiz20分鐘
4.8
17 個審閱25%
通過此課程獲得實實在在的工作福利
來自Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)的熱門評論
This course is really helpful and provides an insight how to report events, how to train people, how to conduct briefing and debriefing. I recommend everyone working in hospitals to take this course.
Really interesting education course.it is very much helpful to me. I learned so many new things from this course. I must be thankful to coursera team. Excellent course. Thank you very much.
關於 约翰霍普金斯大学
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
關於 Patient Safety 專項課程
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.
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