About this course: This course provides students with a set of tools and methodologies to plan and initiate a Problem Solving or Quality Improvement project. The first module presents methods for selecting, scoping and structuring a project before it is even initiated. It also introduces the project classifications of implementation and discovery. The second module describes the A3 problem solving methodology and the tool itself. Further in that same module, the student is shown tools to identify problems in flow, defects, and waste and to discover causes, brainstorm, and prioritize interventions. Module 3 shows a methodology within the implementation class. These methods are designed to overcome emotional and organizational barriers to translating evidence-based interventions into practice. The fourth and last module looks at one more way to approach improvement projects in the discovery class. These tools are specifically for new, out-of-the-box design thinking.
Created by: Johns Hopkins University
Taught by: Bob Hody
| Basic Info | Course 3 of 7 in the Patient Safety Specialization |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Project Selection Strategy and Tools You Can Use
In this module, you will see the process for defining, scoping, selecting and prioritizing improvement initiatives. Further, you will learn necessary team characteristics and organizational support structures.
7 videos
- Video: The Work Must Matter
- Video: Scope
- Video: So, What Is Your Problem?
- Video: Key Metric
- Video: Goal Setting
- Video: Final Validation
Graded: Lesson 1 Quiz
WEEK 2
A3 Thinking
In this module, you will be introduced to the process and format of A3 problem solving. You will learn the key components of an A3 for to define and start an improvement project to maximize your chances of success. Additionally, a set of tools will be covered that are commonly used in the actual improvement project, which will identify underlying process issues and their root causes.
9 videos
- Video: Building Your A3
- Video: Purpose and Methodology of Identifying Waste
- Video: Structured Brainstorming
- Video: Fault Tree Analysis
- Video: Process Mapping
- Video: Value Stream Mapping (VSM)
- Video: Improving Physical Flow In Processes
- Video: Use of Cascading A3 for Systemwide Improvement
Graded: Lesson 2 Quiz
WEEK 3
Translating Research Into Practice
This module explains the Translating Research into Practice (TRiP) model. It is a methodology to facilitate the adoption and use of evidence-based therapies. This model itself uses a collaborative knowledge translation model for wider sharing of knowledge into practice.
7 videos
- Video: Summarizing the Evidence
- Video: Identifying Local Barriers
- Video: The Four E's
- Video: Lessons Learned
- Video: Getting the Science Right
- Video: CUSP As Adaptive Work
Graded: Patient Identification A3 Project
WEEK 4
Design Thinking
In this module, we will cover a process called Design Thinking. It is a human-centered design approach that fosters out-of the-box thinking to create innovative solutions. The process builds the design iteratively in a highly collaborative team approach. The five steps of design thinking will be covered: Learn, Define, Ideate, Protype, and Test.
10 videos
- Video: Theory of Learn: Gaining Insights
- Video: Advantages of Learn and Application
- Video: Theory and Application of Define
- Video: Ideate
- Video: Application of Brainstorming
- Video: Prototype
- Video: Test
- Video: Iteration
- Video: Design Thinking Wrap Up
FAQs
How It Works
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
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Creators
Johns Hopkins University
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
Pricing
| Purchase Course | |
|---|---|
| Access to course materials | Available |
| Access to graded materials | Available |
| Receive a final grade | Available |
| Earn a shareable Course Certificate | Available |
Ratings and Reviews
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Fantastic course content. Marvellous mentors. Very grateful to both mentors and Coursera. I would recommend this course to every health at each level.