課程信息
4.7
108 個評分
22 個審閱
專項課程

第 4 門課程(共 4 門)

100% 在線

100% 在線

立即開始,按照自己的計劃學習。
可靈活調整截止日期

可靈活調整截止日期

根據您的日程表重置截止日期。
初級

初級

完成時間(小時)

完成時間大約為14 小時

建議:4 weeks of study, 2-3 hours/week...
可選語言

英語(English)

字幕:英語(English), 阿拉伯語(Arabic)
專項課程

第 4 門課程(共 4 門)

100% 在線

100% 在線

立即開始,按照自己的計劃學習。
可靈活調整截止日期

可靈活調整截止日期

根據您的日程表重置截止日期。
初級

初級

完成時間(小時)

完成時間大約為14 小時

建議:4 weeks of study, 2-3 hours/week...
可選語言

英語(English)

字幕:英語(English), 阿拉伯語(Arabic)

教學大綱 - 您將從這門課程中學到什麼

1
完成時間(小時)
完成時間為 2 小時

Missing Deadlines and Dealing with Change

Welcome to Coaching for Managers Specialization Course 4: Coaching Conversations. In this first module we're going to focus on two common coaching conversations - an employee who consistently misses predetermined deadlines, and an employee dealing with a process change. By the end of this module, you should be able to differentiate between a developmental coaching approach and a directive management conversation, suggest strategies for both mindset and skill set coaching, and identify mindset and skill set gaps in employees. After a short introductory video, you will watch both an ineffective example, and effective, model example of how each type of conversation should be handled; we will wrap up each lesson with an in depth review and analysis of both the ineffective example and the effective example before you have the opportunity to check your understanding of the material....
Reading
10 個視頻 (總計 41 分鐘), 5 個閱讀材料, 1 個測驗
Video10 個視頻
Missing Deadlines and Dealing with Change Overview1分鐘
Consistently Missing Deadlines Introduction52
Consistently Missing Deadlines Ineffective Example (Scenario)1分鐘
Consistently Missing Deadlines Example (Scenario)3分鐘
Consistently Missing Deadlines Review & Analysis12分鐘
Dealing with Change Introduction51
Dealing with Change Ineffective Example (Scenario)1分鐘
Dealing with Change Example (Scenario)7分鐘
Dealing with Change Review & Analysis8分鐘
Reading5 個閱讀材料
The Executive's Guide to Better Listening10分鐘
How to Have a Coaching Conversation10分鐘
Leaders and Impatience - An Undermining Combination (Podcast)25分鐘
Coaching People Through Change10分鐘
What Needs to Change When Things Change (Podcast)17分鐘
Quiz1 個練習
Module 1 Quiz15分鐘
2
完成時間(小時)
完成時間為 5 小時

Former High Performer & Consistently Late to Work

In this next module we'll focus on an employee who is a former high performer who is experiencing a skill set gap and an employee who is consistently late to work. By the end of this module you should be able to articulate some additional strategies for skill set coaching, such as peer mentoring, as well as be able to describe how to make use of the feedback loop in a coaching conversation. As in Module 1, after a short introductory video, you will watch both an ineffective example, and effective, model example of how each type of conversation should be handled. Then we will wrap up each lesson with an in-depth review and analysis of both the ineffective and effective example. A quiz at the end of the module will allow you to assess your understanding of the material....
Reading
9 個視頻 (總計 28 分鐘), 5 個閱讀材料, 1 個測驗
Video9 個視頻
Former High Performer Introduction2分鐘
Former High Performer Ineffective Example (Scenario)1分鐘
Former High Performer Example (Scenario)2分鐘
Former High Performer Review & Analysis5分鐘
Consistently Late to Work Introduction1分鐘
Consistently Late to Work Ineffective Example (Scenario)1分鐘
Consistently Late to Work Example (Scenario)3分鐘
Consistently Late to Work Review & Analysis7分鐘
Reading5 個閱讀材料
Fixing the Skills Gap Through Knowledge Transfer5分鐘
Performance is not an Opinion (Podcast)17分鐘
Coaching the Top Performer (Podcast)16分鐘
Coaching to Eliminate Chronic Tardiness10分鐘
Give a Coaching Conversation a Try (Activity)
Quiz1 個練習
Module 2 Quiz15分鐘
3
完成時間(小時)
完成時間為 2 小時

Dealing with Difficult Colleagues & Coaching the Coach

In our last module covering techniques and strategies in common coaching conversations, we're going to go over how to coach someone who is dealing with difficult colleagues as well as how to coach a fellow coach-manager. In this module, you'll learn how to empower your employees to deal with their own problems (instead of fixing them for your employees) through coaching, be able to demonstrate the use of good questioning techniques and use of the Thought Model to not only to help identify issues but to help the employee come up with new solutions and thoughts, and, finally, how to apply coaching techniques you already know and use when coaching another coach-manager. We'll also discuss the importance of coaching the person in the room. As you're reviewing this material, think about how you can apply the strategies you learn in these videos to your coaching practice....
Reading
8 個視頻 (總計 32 分鐘), 4 個閱讀材料, 1 個測驗
Video8 個視頻
An Employee Dealing with Difficult Colleagues Introduction1分鐘
An Employee Dealing with Difficult Colleagues Ineffective Example (Scenario)1分鐘
An Employee Dealing with Difficult Colleagues Example (Scenario)6分鐘
An Employee Dealing with Difficult Colleagues Review & Analysis7分鐘
Coaching the Coach Introduction1分鐘
Coaching the Coach Example (Scenario)7分鐘
Coaching the Coach Review & Analysis4分鐘
Reading4 個閱讀材料
How Managers Can Help Employees Deal with Difficult People (Podcast)30分鐘
Basic Elements Required for Accountability (Podcast)14分鐘
Workplace Bullying10分鐘
Tips for How to Coach Managers10分鐘
Quiz1 個練習
Module 3 Quiz15分鐘
完成時間(小時)
完成時間為 1 小時

Key Takeaways for Effective Coaching

Before moving on to this course's specialization milestone, we're going to step back a bit and take a look at some final items to consider as you really begin to put everything you've learned throughout the specialization into practice within your organization. You'll be able to relate the importance of identifying an employee's thoughts, acknowledging an employee's strengths along with what needs to be worked on when coaching, making sure that an employee buys into the process and actually wants to participate in a coaching conversation. We'll wrap up with talking about how, like any skill, coaching takes practice, and making mistakes is part of the learning process....
Reading
5 個視頻 (總計 24 分鐘), 3 個閱讀材料, 1 個測驗
Video5 個視頻
Identifying Thoughts6分鐘
Acknowledging Strengths4分鐘
Confirming Willingness to be Coached4分鐘
Making Mistakes is Okay6分鐘
Reading3 個閱讀材料
The Business Benefits of Positive Leadership10分鐘
Managers and Kindness (Podcast)16分鐘
Appreciation, Not Recognition (Podcast)14分鐘
Quiz1 個練習
Module 4 Quiz15分鐘
4
完成時間(小時)
完成時間為 13 小時

Milestone 3: Demonstrate Your Ability to Coach Effectively

In this final module, it's time to actually prep for and have some coaching conversations. This is a true test for yourself to see how far you've come in this specialization and will help you reflect on areas in which you're already doing well and areas where you still may need a little work. This module contains an overview video discussing key ideas to consider when working on the milestone, as well as some review videos from earlier courses in the specialization that should help you as you work on the assignments related to this milestone. Good luck!...
Reading
8 個視頻 (總計 61 分鐘), 1 個測驗
Video8 個視頻
Actions and Results (from "Managing as a Coach" course)9分鐘
Circumstances, Thoughts, and Feelings (from "Managing as a Coach" course)7分鐘
Coaching Tools (from "Coaching Practices" course)15分鐘
Acknowledging Strengths (from earlier in this course)4分鐘
Tips for Giving Feedback5分鐘
Course Summary4分鐘
Specialization Summary3分鐘
4.7
22 個審閱Chevron Right
職業晉升

67%

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熱門審閱

創建者 GBAug 30th 2016

Very good course. Specially the assignment where in the participant gets to record the coaching conversation and shares for review. Also, gets a chance to review the assignment of fellow partici

創建者 AHFeb 18th 2017

It was a very good course which provided a thorough platform for launching and up scaling the coaching conversation skills

講師

Avatar

Kris Plachy

CEO and Founder & Instructor, Leadership Coach, LLC &
UC Davis Division of Continuing and Professional Education

關於 加州大学戴维斯分校

UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact....

關於 经理的培训技巧 專項課程

In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools....
经理的培训技巧

常見問題

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  • 您注册课程后,将有权访问专项课程中的所有课程,并且会在完成课程后获得证书。您的电子课程证书将添加到您的成就页中,您可以通过该页打印您的课程证书或将其添加到您的领英档案中。如果您只想阅读和查看课程内容,可以免费旁听课程。

  • While there are no official prerequisites for this course, this course does build upon ideas and materials presented in the three other courses within the Coaching Skills for Managers Specialization. It is highly recommended that you either complete the following courses or be familiar with the coaching topics covered in these courses before taking this course:

    Managing as a Coach

    Setting Expectations and Performance Issues

    Coaching Practices

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