If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach.
We look forward to you joining us as we explore these essential coaching topics!
提供方
教學大綱 - 您將從這門課程中學到什麼
週
1完成時間為 5 小時
Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
12 個視頻 （總計 83 分鐘）, 4 個閱讀材料, 1 個測驗
12 個視頻
Module 1 Overview1分鐘
Three Constructs for Performance: Process, People, & Practice12分鐘
Mission & Purpose8分鐘
What is Your Sentence?8分鐘
Expectations Overview7分鐘
Expectations vs. The Manual6分鐘
Giving Feedback (Optional)5分鐘
Beginning to Define Expectations5分鐘
Expectations and Standards11分鐘
Defining Expectations for Leaders and the Team6分鐘
Leadership Compass5分鐘
4 個閱讀材料
Dan Pink: What is Your Sentence?15分鐘
Elements of Mission Statements15分鐘
4 Hard Questions to Ask About Your Company's Purpose15分鐘
Worksheet: Clarifying Expectations vs. the Manual30分鐘
1 個練習
Module 1 Quiz30分鐘
週
2完成時間為 4 小時
Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
7 個視頻 （總計 54 分鐘）, 6 個閱讀材料, 1 個測驗
7 個視頻
Key Performance Indicators7分鐘
Defining Individual Goals11分鐘
Accountability Defined5分鐘
Tactical vs. Developmental Accountability8分鐘
Having an Accountability Conversation12分鐘
Why Managers are Uncomfortable with Accountability Conversations6分鐘
6 個閱讀材料
Podcast Episode: Why Managers Must Establish KPI for Every Role on Their Team19分鐘
Reading: Performance Management and KPIs15分鐘
Reading: What is Your Accountability?15分鐘
Worksheet: Accountability30分鐘
Podcast Episode: Basic Elements Required for Accountability13分鐘
Reading: Right Way to Hold People Accountable10分鐘
1 個練習
Module 2 Quiz30分鐘
週
3完成時間為 5 小時
Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
6 個視頻 （總計 45 分鐘）, 2 個閱讀材料, 2 個測驗
6 個視頻
Diagnosing and Addressing Performance Gaps5分鐘
Coaching Algebra8分鐘
Skillset Coaching10分鐘
Mindset Coaching10分鐘
Putting it all Together8分鐘
2 個閱讀材料
Podcast Episode: Managers and Coaching Algebra19分鐘
Reading: Overcoming the Toughest Common Coaching Challenges10分鐘
1 個練習
Module 3 Quiz20分鐘
週
4完成時間為 5 小時
Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
4 個視頻 （總計 19 分鐘）, 1 個測驗
4 個視頻
Milestone 1 Overview9分鐘
Tips for Giving Feedback5分鐘
Course Summary1分鐘
4.7
56 個審閱25%
完成這些課程後已開始新的職業生涯
30%
通過此課程獲得實實在在的工作福利
熱門審閱
Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!
Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.
講師
Kris Plachy
CEO and Founder & Instructor, Leadership Coach, LLC & UC Davis Division of Continuing and Professional Education
關於 加州大学戴维斯分校
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
關於 经理的培训技巧 專項課程
In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools.
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