If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
提供方
加州大学戴维斯分校
課程信息
12,557 次近期查看
學生職業成果
40%
完成這些課程後已開始新的職業生涯
38%
通過此課程獲得實實在在的工作福利
學生職業成果
40%
完成這些課程後已開始新的職業生涯
38%
通過此課程獲得實實在在的工作福利
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
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完成時間大約為12 小時
建議：4 hours/week
英語（English）
字幕：英語（English）
教學大綱 - 您將從這門課程中學到什麼
完成時間為 5 小時
Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
完成時間為 5 小時
12 個視頻 （總計 83 分鐘）, 5 個閱讀材料, 1 個測驗
12 個視頻
Module 1 Overview1分鐘
Three Constructs for Performance: Process, People, & Practice12分鐘
Mission & Purpose8分鐘
What is Your Sentence?8分鐘
Expectations Overview7分鐘
Expectations vs. The Manual6分鐘
Giving Feedback (Optional)5分鐘
Beginning to Define Expectations5分鐘
Expectations and Standards11分鐘
Defining Expectations for Leaders and the Team6分鐘
Leadership Compass5分鐘
5 個閱讀材料
A Note from UC Davis10分鐘
Dan Pink: What is Your Sentence?15分鐘
Elements of Mission Statements15分鐘
4 Hard Questions to Ask About Your Company's Purpose15分鐘
Worksheet: Clarifying Expectations vs. the Manual30分鐘
1 個練習
Module 1 Quiz30分鐘
完成時間為 4 小時
Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
完成時間為 4 小時
7 個視頻 （總計 54 分鐘）, 4 個閱讀材料, 1 個測驗
7 個視頻
Key Performance Indicators7分鐘
Defining Individual Goals11分鐘
Accountability Defined5分鐘
Tactical vs. Developmental Accountability8分鐘
Having an Accountability Conversation12分鐘
Why Managers are Uncomfortable with Accountability Conversations6分鐘
4 個閱讀材料
Performance Management and KPIs15分鐘
What is Your Accountability?15分鐘
Worksheet: Accountability30分鐘
Right Way to Hold People Accountable10分鐘
1 個練習
Module 2 Quiz30分鐘
完成時間為 4 小時
Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
完成時間為 4 小時
6 個視頻 （總計 45 分鐘）, 1 個閱讀材料, 2 個測驗
6 個視頻
Diagnosing and Addressing Performance Gaps5分鐘
Coaching Algebra8分鐘
Skillset Coaching10分鐘
Mindset Coaching10分鐘
Putting it all Together8分鐘
1 個閱讀材料
Overcoming the Toughest Common Coaching Challenges10分鐘
1 個練習
Module 3 Quiz20分鐘
完成時間為 5 小時
Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
完成時間為 5 小時
4 個視頻 （總計 19 分鐘）
4 個視頻
Milestone 1 Overview9分鐘
Tips for Giving Feedback5分鐘
Course Summary1分鐘
審閱
4.7
來自SETTING EXPECTATIONS & ASSESSING PERFORMANCE ISSUES的熱門評論
由 KB 提供Aug 22, 2018
Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!
由 LB 提供Jun 8, 2018
Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.
由 RM 提供Jan 7, 2017
The courses in this specialization keep on getting better and better. I believe that I have never had a better grounding in what coaching is than in this series.
由 MW 提供Oct 20, 2016
Instructor is very engaging and provides additional learning resources. Content very useful for long-time and new leaders and managers. Great specialization!!!!
由 SS 提供May 2, 2018
Really this course was excellent, how we have to assess performance issues of our team members was explained well.\n\ni am implementing in my organization.
由 LN 提供Sep 7, 2019
I love it. The course gave me so many informative and useful things which opened my perspective a lot. Thank you for kindly making this course for us.
由 RB 提供Jan 2, 2017
This course provided a lot of good information on how to set clear expectations, which is essential for someone to effectively lead others.
由 SJ 提供Feb 6, 2019
Great Course, I learned a lot about managing Team, Setting Expectation and Key Performance Indicator\n\nfor individual team members.
由 ES 提供Jul 2, 2016
This course provided great insight and strategies on how to assess your team.\n\nThis training is a must for any manager!
由 AS 提供Apr 1, 2020
The course content is interesting, relevant and empowers me to better assess and address performance issues in my team.
由 B 提供Mar 31, 2020
Great course about coaching, this is excellent for managers who need to improve coaching skills
由 KD 提供Aug 7, 2016
Great course, just loved it. I will definitely be using a lot of what I learned here in my job.
由 AM 提供Sep 29, 2017
I feel like I learnt so much in this course! I am excited to do the next course in the spec
由 DS 提供Jun 12, 2016
Kris is fantastic. If you are a manager looking to sharpen your skills, look no further. G
由 JS 提供Oct 11, 2017
Great course for people looking to learn more about being an effective manager and leader.
由 BB 提供Sep 8, 2017
Great course, powerful content that is very relevant and applicable in the work space
由 B 提供Aug 20, 2018
Everything I needed to know about KPI and expectations! Kris Placky was awesome.
由 JZ 提供Oct 16, 2016
Very practical, logical, and delivered in a very effective manner by Kris.
由 GV 提供Jan 2, 2020
Course was useful for my profession. Content is very good. Thanks team
由 PS 提供Dec 9, 2018
Good job of explaining KPIs but not practicing how to give feedback.
提供方
加州大学戴维斯分校
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
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