Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
提供方
商务基础 專項課程宾夕法尼亚大学課程信息
76,415 次近期查看
學生職業成果
48%
完成這些課程後已開始新的職業生涯
37%
通過此課程獲得實實在在的工作福利
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 5 門課程（共 6 門）
可靈活調整截止日期
根據您的日程表重置截止日期。
完成時間大約為10 小時
英語（English）
字幕：阿拉伯語（Arabic）, 法語（French）, 巴西葡萄牙語, 俄語（Russian）, 英語（English）, 西班牙語（Spanish）
您將獲得的技能
Process ManagementOperations ManagementSix SigmaInventory
學生職業成果
48%
完成這些課程後已開始新的職業生涯
37%
通過此課程獲得實實在在的工作福利
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 5 門課程（共 6 門）
可靈活調整截止日期
根據您的日程表重置截止日期。
完成時間大約為10 小時
英語（English）
字幕：阿拉伯語（Arabic）, 法語（French）, 巴西葡萄牙語, 俄語（Russian）, 英語（English）, 西班牙語（Spanish）
提供方
宾夕法尼亚大学
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
教學大綱 - 您將從這門課程中學到什麼
完成時間為 27 分鐘
Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
完成時間為 27 分鐘
3 個視頻 （總計 17 分鐘）, 1 個閱讀材料
3 個視頻
Four Dimensions of Operational Performance7分鐘
Trade-offs and the Efficient Frontier7分鐘
1 個閱讀材料
Module 1 - Introduction: Lecture Slides (PDF)10分鐘
完成時間為 3 小時
Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.
完成時間為 3 小時
10 個視頻 （總計 115 分鐘）, 2 個閱讀材料, 2 個測驗
10 個視頻
Finding the Bottleneck11分鐘
Labor Cost and Labor Utilization15分鐘
Little’s Law6分鐘
Inventory Turns7分鐘
Make to Stock vs Make to Order / Reasons for Inventory10分鐘
Dealing with Multiple Flow Units14分鐘
Review of Process Analysis26分鐘
Module 2 Practice Problem: Atlas Inc (video)8分鐘
Module 2 Practice Problem: Multiple Flow Units (video)4分鐘
2 個閱讀材料
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10分鐘
Module 2 Practice Problems (PDF) and Solutions10分鐘
2 個練習
Homework Assignment: Module 2 - Process Analysis30分鐘
Final Exam - Module 230分鐘
完成時間為 3 小時
Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.
完成時間為 3 小時
11 個視頻 （總計 102 分鐘）, 2 個閱讀材料, 2 個測驗
11 個視頻
The Seven Sources of Waste9分鐘
Financial Value of Productivity6分鐘
Key Performance Indicators and KPI Trees 6分鐘
Overall Equipment Effectiveness12分鐘
Takt Time8分鐘
Quartile Analysis9分鐘
Productivity Ratios9分鐘
Review of Productivity19分鐘
Module 3 Practice Problem: Dr. Peters (video)5分鐘
Module 3 Practice Problem: Assign Tasks to Workers (video)5分鐘
2 個閱讀材料
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10分鐘
Module 3 Practice Problems (PDF) and Solutions10分鐘
2 個練習
Homework Assignment: Module 3 - Productivity30分鐘
Final Exam - Module 330分鐘
完成時間為 3 小時
Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.
完成時間為 3 小時
10 個視頻 （總計 98 分鐘）, 2 個閱讀材料, 2 個測驗
10 個視頻
Quality and Flow17分鐘
Six Sigma12分鐘
Control Charts9分鐘
Jidoka8分鐘
Problem Solving6分鐘
Toyota Production System9分鐘
Module 4 Review19分鐘
Module 4 Practice Problem: Assembly Tolerances (video)3分鐘
Module 4 Practice Problem: Security Check (video)2分鐘
2 個閱讀材料
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10分鐘
Module 4 Practice Problems (PDF) and Solutions10分鐘
2 個練習
Homework Assignment: Module 4 - Quality30分鐘
Final Exam - Module 430分鐘
審閱
來自运营管理概论的熱門評論
由 TB 提供2017年6月5日
Very Time Consuming, process analysis and statistical probability are very interesting. I do feel however that I will have difficulty actually applying 95% of the material to my present day business.
由 KR 提供2020年8月24日
Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!
由 AJ 提供2018年10月27日
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
由 EA 提供2019年5月2日
I liked how the Professor explained different terms of Operations and Quality. This course will help me apply this knowledge of looking inside an operation and finding out the bottlenecks.
關於 商务基础 專項課程
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
常見問題
我什么时候能够访问课程视频和作业？
讲座和作业的访问权限取决于您的注册类型。如果您以旁听模式参加课程，则可以免费查看大多数课程资料。要访问评分作业并获得证书，您需要在旁听期间或之后购买证书体验。如果看不到旁听选项：
- 课程可能不提供旁听选项。您可以尝试免费试用，也可以申请助学金。
- 课程可能会改为提供'完整课程，没有证书'。通过此选项，您可以查看所有课程材料、提交所要求的作业，以及获得最终成绩。这也意味着您将无法购买证书体验。
我订阅此专项课程后会得到什么？
您注册课程后，将有权访问专项课程中的所有课程，并且会在完成课程后获得证书。您的电子课程证书将添加到您的成就页中，您可以通过该页打印您的课程证书或将其添加到您的领英档案中。如果您只想阅读和查看课程内容，可以免费旁听课程。
Is financial aid available?
是的，Coursera 可以为无法承担费用的学生提供助学金。通过点击左侧“注册”按钮下的“助学金”链接可以申请助学金。您可以根据屏幕提示完成申请，申请获批后会收到通知。您需要针对专项课程中的每一门课程完成上述步骤，包括毕业项目。了解更多。
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