Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
教學大綱 - 您將從這門課程中學到什麼
週
1完成時間為 27 分鐘
Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
3 個視頻 （總計 17 分鐘）, 1 個閱讀材料
3 個視頻
Four Dimensions of Operational Performance7分鐘
Trade-offs and the Efficient Frontier7分鐘
1 個閱讀材料
Module 1 - Introduction: Lecture Slides (PDF)10分鐘
週
2完成時間為 3 小時
Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.
10 個視頻 （總計 115 分鐘）, 2 個閱讀材料, 2 個測驗
10 個視頻
Finding the Bottleneck11分鐘
Labor Cost and Labor Utilization15分鐘
Little’s Law6分鐘
Inventory Turns7分鐘
Make to Stock vs Make to Order / Reasons for Inventory10分鐘
Dealing with Multiple Flow Units14分鐘
Review of Process Analysis26分鐘
Module 2 Practice Problem: Atlas Inc (video)8分鐘
Module 2 Practice Problem: Multiple Flow Units (video)4分鐘
2 個閱讀材料
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10分鐘
Module 2 Practice Problems (PDF) and Solutions10分鐘
2 個練習
Homework Assignment: Module 2 - Process Analysis20分鐘
Final Exam - Module 222分鐘
週
3完成時間為 3 小時
Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.
11 個視頻 （總計 102 分鐘）, 2 個閱讀材料, 2 個測驗
11 個視頻
The Seven Sources of Waste9分鐘
Financial Value of Productivity6分鐘
Key Performance Indicators and KPI Trees 6分鐘
Overall Equipment Effectiveness12分鐘
Takt Time8分鐘
Quartile Analysis9分鐘
Productivity Ratios9分鐘
Review of Productivity19分鐘
Module 3 Practice Problem: Dr. Peters (video)5分鐘
Module 3 Practice Problem: Assign Tasks to Workers (video)5分鐘
2 個閱讀材料
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10分鐘
Module 3 Practice Problems (PDF) and Solutions10分鐘
2 個練習
Homework Assignment: Module 3 - Productivity16分鐘
Final Exam - Module 318分鐘
週
4完成時間為 3 小時
Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.
10 個視頻 （總計 98 分鐘）, 2 個閱讀材料, 2 個測驗
10 個視頻
Quality and Flow17分鐘
Six Sigma12分鐘
Control Charts9分鐘
Jidoka8分鐘
Problem Solving6分鐘
Toyota Production System9分鐘
Module 4 Review19分鐘
Module 4 Practice Problem: Assembly Tolerances (video)3分鐘
Module 4 Practice Problem: Security Check (video)2分鐘
2 個閱讀材料
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10分鐘
Module 4 Practice Problems (PDF) and Solutions10分鐘
2 個練習
Homework Assignment: Module 4 - Quality16分鐘
Final Exam - Module 416分鐘
4.5
348 個審閱45%
完成這些課程後已開始新的職業生涯
35%
通過此課程獲得實實在在的工作福利
來自运营管理概论的熱門評論
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
I liked how the Professor explained different terms of Operations and Quality. This course will help me apply this knowledge of looking inside an operation and finding out the bottlenecks.
講師
Christian Terwiesch
Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation ManagementThe Wharton School
關於 宾夕法尼亚大学
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
關於 商务基础 專項課程
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
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