Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
提供方
冲突管理 專項課程加州大学尔湾分校課程信息
15,761 次近期查看
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完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 1 門課程（共 4 門）
完成時間大約為5 小時
英語（English）
字幕：阿拉伯語（Arabic）, 法語（French）, （歐洲人講的）葡萄牙語, 希臘語, 意大利語, 越南語, 德語（German）, 俄語（Russian）, 英語（English）, 西班牙語（Spanish）, 羅馬尼亞語
您將獲得的技能
- Assertiveness
- Active Listening
- Communication
- Management
可靈活調整截止日期
根據您的日程表重置截止日期。
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 1 門課程（共 4 門）
完成時間大約為5 小時
英語（English）
字幕：阿拉伯語（Arabic）, 法語（French）, （歐洲人講的）葡萄牙語, 希臘語, 意大利語, 越南語, 德語（German）, 俄語（Russian）, 英語（English）, 西班牙語（Spanish）, 羅馬尼亞語
提供方
加州大学尔湾分校
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
授課大綱 - 您將從這門課程中學到什麼
完成時間為 1 小時
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
完成時間為 1 小時
1 個視頻 （總計 3 分鐘）, 3 個閱讀材料
完成時間為 1 小時
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
完成時間為 1 小時
11 個視頻 （總計 39 分鐘）
完成時間為 2 小時
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
完成時間為 2 小時
9 個視頻 （總計 57 分鐘）
完成時間為 2 小時
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
完成時間為 2 小時
10 個視頻 （總計 40 分鐘）
審閱
- 5 stars63.69%
- 4 stars24.23%
- 3 stars7.82%
- 2 stars2.50%
- 1 star1.73%
來自冲突类别的熱門評論
由 FS 提供2016年9月24日
This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.
由 DN 提供2021年3月9日
Great course! I learned very insightful approaches to conflict. Also, there are plenty of excellent literature the instructor prescribes as complementary reading that enriches the learning experience.
由 VP 提供2021年9月6日
I loved the interviews with industry experts. Please include interviews from the learders on this topic to provide real world examples.
由 AC 提供2021年7月3日
Perfect! The lessons were short and right to the point. The language used was easy to understand. This was a fantastic course, thank you!
關於 冲突管理 專項課程
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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