Conflict Management Specialization
Turn Conflict into Collaboration. Learn proven approaches to conflict resolution in three courses.
About This Specialization
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Follow the suggested order or choose your own.
Designed to help you practice and apply the skills you learn.
Highlight your new skills on your resume or LinkedIn.
- Beginner Specialization.
- No prior experience required.
Types of ConflictCurrent session: May 21
- 4 weeks, 2-3 hours/week
About the CourseConflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of
Conflict Resolution SkillsCurrent session: May 21
- 3 weeks of study, 3-4 hours/week
- English, Vietnamese, Spanish
About the CourseResolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determin
Intercultural Communication and Conflict ResolutionCurrent session: May 21
- 4 weeks of study, 2-3 hours/week
About the CourseIntercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs,
Conflict Management ProjectCurrent session: May 21
- 5 weeks of study, 2-3 hours/week
About the Capstone ProjectThe capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management p
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