課程信息
4.7
21 個評分
4 個審閱

100% 在線

立即開始,按照自己的計劃學習。

可靈活調整截止日期

根據您的日程表重置截止日期。

初級

完成時間大約為19 小時

建議:4 hours/week...

英語(English)

字幕:英語(English)

100% 在線

立即開始,按照自己的計劃學習。

可靈活調整截止日期

根據您的日程表重置截止日期。

初級

完成時間大約為19 小時

建議:4 hours/week...

英語(English)

字幕:英語(English)

教學大綱 - 您將從這門課程中學到什麼

1
完成時間為 1 小時

Course Orientation

You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course....
2 個視頻 (總計 5 分鐘), 5 個閱讀材料, 1 個測驗
2 個視頻
2MC: Reverse Engineering2分鐘
5 個閱讀材料
Syllabus10分鐘
About the Discussion Forums10分鐘
Glossary10分鐘
Updating Your Profile10分鐘
Social Media10分鐘
1 個練習
Orientation Quiz10分鐘
完成時間為 5 小時

Week 1: Becoming a Leader

Find out what it can be like to make the transition into a leadership role. Learn how your values and branding are essential in this transition....
21 個視頻 (總計 99 分鐘), 2 個閱讀材料, 5 個測驗
21 個視頻
1.2.1 2MC: Valet Parking1分鐘
1.3.1 What Is Leadership?2分鐘
1.3.2 2MC: Safety Violations1分鐘
1.3.3 Leaders Come in Different Packages5分鐘
1.3.4 Leadership Is More Than a Title5分鐘
1.3.5 Leaders Are Learners6分鐘
1.3.6 Leaders Keep Improving3分鐘
1.4.1 How Do You Become A Leader?1分鐘
1.4.2 2MC: Your Nephew’s Company1分鐘
1.4.3 Act Ahead of Where You Are6分鐘
1.4.4 Planning for Leadership4分鐘
1.4.5 Experts Comment: Transitions6分鐘
1.4.6 Experts Comment: Your Nephew's Company6分鐘
1.5.1 What Leaders Do5分鐘
1.5.2 2MC: Your Friend’s Future1分鐘
1.5.3 Leaders Pick the Hardest Things6分鐘
1.5.4 Share Glory7分鐘
1.5.5 Remember How You Say It8分鐘
1.5.6 Experts Comment: Your Friend's Future7分鐘
1.6.1 Experts Comment: Valet Parking7分鐘
2 個閱讀材料
Week 1 Overview10分鐘
Week 1 Resources and References10分鐘
4 個練習
Lesson 1-3 Practice Quiz10分鐘
Lesson 1-4 Practice Quiz2分鐘
Lesson 1-5 Practice Quiz6分鐘
Week 1 Quiz10分鐘
2
完成時間為 5 小時

Week 2: Influence, Persuasion, and Negotiation

Learn how influence and persuasion are key to leadership and some essentials negotiation concepts and skills. Explore more about effective communication....
22 個視頻 (總計 114 分鐘), 2 個閱讀材料, 5 個測驗
22 個視頻
2.2.1 2MC: Sell Vaporware3分鐘
2.3.1 Influence and Negotiation5分鐘
2.3.2 2MC: Billing Error1分鐘
2.3.3 Speaking Credibly9分鐘
2.3.4 Negotiation in More Depth5分鐘
2.3.5.1 Interests vs Positions8分鐘
2.3.5.2 Experts on Negotiation5分鐘
2.3.6 Experts Comment: Billing Error5分鐘
2.4.1 Using What You Already Know49
2.4.2 2MC: The Tennis Pro and the Airline Pilot1分鐘
2.4.3 Stages of Negotiation7分鐘
2.4.4 Errors in Negotiators’ Frames7分鐘
2.4.5 My Friend's Car7分鐘
2.4.6 Experts Comment: The Tennis Pro and the Airline Pilot4分鐘
2.5.1 Negotiation Skills at Work57
2.5.2 2MC: Gift or Bribe?2分鐘
2.5.3 Interests, Rights, and Power7分鐘
2.5.4 Applying the IRP Model6分鐘
2.5.5 Keep Learning as a Negotiator9分鐘
2.5.6 Experts Comment: Gift or Bribe?7分鐘
2.6.1 Experts Comment: Sell Vaporware4分鐘
2 個閱讀材料
Week 2 Overview10分鐘
Week 2 Resources and References10分鐘
4 個練習
Lesson 2-3 Practice Quiz8分鐘
Lesson 2-4 Practice Quiz6分鐘
Lesson 2-5 Practice Quiz4分鐘
Week 2 Quiz10分鐘
3
完成時間為 5 小時

Week 3: Difficult Conversations as a Leader

Develop skills for tackling difficult conversations, including giving and getting feedback and handling complaints....
22 個視頻 (總計 107 分鐘), 2 個閱讀材料, 5 個測驗
22 個視頻
3.2.1 2MC: Business Introductions2分鐘
3.3.1 Leaders: Expect Difficult Conversations1分鐘
3.3.2 2MC: Reference Calls1分鐘
3.3.3 Learn What Pushes Your Buttons8分鐘
3.3.4 Preparing for Difficult Conversations9分鐘
3.3.5 Delivering Bad News6分鐘
3.3.6 Experts Comment: Reference Calls5分鐘
3.4.1 Getting and Giving Feedback1分鐘
3.4.2 2MC: Conflict at Work1分鐘
3.4.3 Feedback Is a Gift6分鐘
3.4.4 Giving Feedback6分鐘
3.4.5 Giving Hard Feedback7分鐘
3.4.6 Feedback: Going Visual7分鐘
3.4.7 Experts Comment: Conflict at Work5分鐘
3.5.1 Complaint-Handling Guidelines1分鐘
3.5.2 2MC: Side Business1分鐘
3.5.3 Preparation Is Key5分鐘
3.5.4 Complaint-Handling Guidelines, Part One6分鐘
3.5.5 Complaint-Handling Guidelines, Part Two5分鐘
3.5.6 Applying the Guidelines: Side Business6分鐘
3.6.1 Applying the Guidelines: Business Introductions7分鐘
2 個閱讀材料
Week 3 Overview10分鐘
Week 3 Resources and References10分鐘
4 個練習
Lesson 3-3 Practice Quiz8分鐘
Lesson 3-4 Practice Quiz8分鐘
Lesson 3-5 Practice Quiz4分鐘
Week 3 Quiz10分鐘
4
完成時間為 6 小時

Week 4: It’s Your Life - Live it Well

Pull together skills and knowledge from throughout the courses while examining the importance of your alignment and fit in an organization. Reflect on the importance of learning as a leader and plan for what happens next in your professional career....
26 個視頻 (總計 143 分鐘), 2 個閱讀材料, 5 個測驗
26 個視頻
4.2.1 2MC: Sneak a Peek1分鐘
4.3.1 Alignment and Fit3分鐘
4.3.2 2MC: Include Late Submissions?58
4.3.3 Finding a Fit6分鐘
4.3.4 How Do You Discover Organizational Culture?6分鐘
4.3.5 Experts Comment: Alignment5分鐘
4.3.6 Experts Comment: Include Late Submissions7分鐘
4.4.1 Play the Long Game: Integrity Mindset1分鐘
4.4.2 2MC: Conference Giveaway1分鐘
4.4.3 Add Value with Your Mindset7分鐘
4.4.4 Enoughness5分鐘
4.4.5 Leaders Set the Tone10分鐘
4.4.6 Blowing the Whistle7分鐘
4.4.7 Experts Comment: Conference Giveaway8分鐘
4.5.1 Your Values and Choices1分鐘
4.5.2 2MC: Mind Your Own Business?1分鐘
4.5.3.1 Your Values, Revisited, Part One10分鐘
4.5.3.2 Your Values, Revisited, Part Two10分鐘
4.5.4 Your Brand, Revisited8分鐘
4.5.5 Your Professional IQ5分鐘
4.5.6 Experts Comment: Mind Your Own Business?6分鐘
4.6.1 Tying it All Together: Sneak a Peek5分鐘
4.7.1.1 Experts Comment: Reverse Engineering5分鐘
4.7.1.2 Experts Comment: The Essence of Professional IQ8分鐘
4.7.2 Coming Back to Values; Learning Moving Forward4分鐘
2 個閱讀材料
Week 4 Overview10分鐘
Week 4 Resources and References10分鐘
4 個練習
Lesson 4-3 Practice Quiz6分鐘
Lesson 4-4 Practice Quiz4分鐘
Lesson 4-5 Practice Quiz8分鐘
Week 4 Quiz10分鐘

講師

Avatar

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

關於 伊利诺伊大学香槟分校

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

關於 Professional IQ: Preventing and Solving Problems at Work 專項課程

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves. This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course....
Professional IQ: Preventing and Solving Problems at Work

常見問題

  • 注册以便获得证书后,您将有权访问所有视频、测验和编程作业(如果适用)。只有在您的班次开课之后,才可以提交和审阅同学互评作业。如果您选择在不购买的情况下浏览课程,可能无法访问某些作业。

  • 您注册课程后,将有权访问专项课程中的所有课程,并且会在完成课程后获得证书。您的电子课程证书将添加到您的成就页中,您可以通过该页打印您的课程证书或将其添加到您的领英档案中。如果您只想阅读和查看课程内容,可以免费旁听课程。

還有其他問題嗎?請訪問 學生幫助中心