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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,833 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

PL

Aug 1, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

DP

Mar 5, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

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5426 - 5450 of 10,000 Reviews for Technical Support Fundamentals

By Nicholas O

Jul 20, 2022

I loved it! Technology is the present/future and best hope for humanity to evolve! I'm very greatful to be alive during a time like this!

By David G

Jul 19, 2022

It was well thought out of the basics and understanding the material. Touching the surface is always the best way to learn new material.

By Clementina

Jul 1, 2022

This touches all important areas of the fundamentals of IT in general and can get you kick-started on the right path. Highly recommended!

By Donald R

May 31, 2022

Great course in learning a bit of everything which is espeically helpful to someone that has no experience or knowledge in Computer I.T.

By L.I. V D l R C

May 30, 2022

This course is a good option, it takes a lot of very relevant topics for those of us who are dedicated to technical support in companies.

By Cesar L R S

Feb 5, 2022

por ser el mejor curso es muy bueno no solamente te enseña la parte tecnico y si no tambien ese manejo a la hora de hablar con un cliente

By LaxmanK B

Jan 20, 2022

Great course for beginners and experts like me. Easy to understand and a good refresher for those who have been into IT for a long time.

By László F

Sep 23, 2021

As an IT support, i really think this is a great course to start, it was even good for me to refresh the basics yo don't use each day. :)

By Orsolya S

Aug 8, 2021

It was great to attend this course. Thank you for the positive and supportive attitude from the speakers. It was good to learn like that.

By Kenaniah S

Jul 3, 2021

This was an excellent course! The course design as well as the content was all very clean and made it extremely easy to learn IT Support.

By Danny G

Jul 1, 2021

Great entry course! I entered with little to no knowledge of the IT world and this course was an amazing and well informative first step.

By David H

Jun 15, 2021

This was an excellent primer course well suited for beginners and a great refresher before tackling more difficult courses in the series.

By Carmen R F

May 11, 2021

I enjoyed it, I learned a lot, some tests were easy, others were a bit difficult. Overall, it was a great learning experience. Thank you!

By Stephanie W

Apr 23, 2021

I liked this course and enjoyed the overview of all the different aspects that IT support encompasses. I look forward to the next course.

By Jande B

Apr 22, 2021

Very Informative and helpful for non IT colleagues. I recommend this course for everyone interested to take up Google IT Support courses.

By DANIEL M K

Apr 17, 2021

The course was a real eye opener into the world of IT Support. It's given me a foundation to build on to become an IT Support specialist.

By Justin C E

Apr 12, 2021

This course was a great introduction to IT and was actually very well-paced and setup with quick pop quizzes to reinforce learning topics

By Omkar U

Apr 3, 2021

Very good course. I have learnt lot of information about Internet, operating systems, Networking concepts and troubleshooting techniques.

By Hrithikkumar P

Mar 18, 2021

Amazing program, hope they can Add up more detailed technology Content so that freshers can Catch up as easily as its described, perfect.

By Sandra G

Mar 14, 2021

Excelente curso, muito didático, que permite que qualquer pessoa que não seja da área de informática acompanhe o curso com tranquilidade.

By jimmy f

Feb 11, 2021

Really great course for IT support fundamentals I look forward to using this in my first of many IT certifications. Next one is Comp TIA.

By Pankaj J

Feb 9, 2021

This course is one of the most organized course on Coursera. Its a fundamental course. Next courses in this certificate will be exciting.

By JESSICA E R L

Jan 4, 2021

Experiencia interactiva, moderna, que te anima a continuar aprendiendo, dándote seguridad para ser capaz de hacer un buen soporte técnico

By SEGUN N A

Nov 14, 2020

This course is well organized and taught by experienced teachers using combinations of the best teaching methods for any kind of learner.