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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,540 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

ST

Mar 24, 2022

Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.

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4876 - 4900 of 10,000 Reviews for Technical Support Fundamentals

By Gregory O

Aug 18, 2019

it's been a journey so educating, technical teaching and practice in these basics of fundamentals, I m truly thrilled to be a part of this, luckily.

By Kathleen M

May 14, 2019

This was a good course for introduction to technical support. I can't wait to see what new and exciting information is around the corner with this.

By Ron L

May 13, 2019

Excellent and very well presented! Was able to fill in a few gaps in my TS Fundamentals and reinforce my knowledge in other areas. Highly recommend!

By Jhatavus M

Oct 24, 2018

Excellent course it broke everything down to it's simplest form so you have a full understanding of the computer, its components, and how they work.

By Muhammad O

Oct 22, 2018

The course was tremendously great and meaning full in aspect of learning, Anyone can take this course no matter his prior qualification is. Heads Up

By Cesar G

Oct 11, 2018

A very great Introductory course for those looking to get into IT. Goes over the basics and fundamentals of IT that's simple and easy to understand.

By Stephanie J

Jul 19, 2018

I loved this course! It covered all the basics and more. It really helped to lay the foundation for all the other courses to come. Thanks, Coursera!

By Agni B

Feb 1, 2018

Excellent course. It was very interesting to me and the teaching quality was absolutely stunning. Looking forward to take the other courses as well.

By Stephanie A F

Apr 7, 2024

The course was informative. I learned a lot about the details of computer processes even as someone who routinely installs and uninstalls programs.

By Florence W A

Feb 18, 2024

The joy of seeing my certificate is unexplainable. thank you for giving me this opportunity. the study process was seamless and easy to understand.

By Anthony D

Nov 8, 2023

I enjoyed this course. Great introduction to the world of IT support and kept me inspired knowing I don't have a college degree and others have too

By Alochious D

Oct 10, 2023

Its a great start for anyone who wants to peruse their career in IT Support and also for anyone who wants to get into Information Technology field.

By Sky M

Jun 6, 2023

It didn't get me the job and also I'm over qualified for this position. I needed it as proof and I also wanted to update it a bit. It did the job

By Antwan S

Feb 2, 2023

I loved the course, I was able to learn so much. I also enjoyed the labs and instructors. The courses teach you alot and I find it very intriguing.

By Sampurna K

Sep 14, 2022

i really loved this course , instructors were so interactive and this course is best for beginners for kickstart. All topics were well explained .

By Usama B S

Aug 11, 2022

it was a very good course to build basic understanding of the IT field. I liked how they delivered the contents and how engaging the contents were.

By Vincent J E I

Jul 13, 2022

This course offers a wealth of information applicable to the real world and working enviornments. I am thoroughly satisfied with the course so far

By Elkannah W

Apr 25, 2022

Quite resourceful and easy to understand. Course structure well organized to make it even easier for novices to understand the concepts introduced.

By Christian P

Jan 9, 2022

Amazing stepping stone and course. A lot of great information and labs that give you a better understanding of the basics. Looking forward to more!

By Ebenezer T A

Oct 14, 2021

I was really down with Covid and knew staying at home will be boring but this made me revive me skills and will hop back to my field of Profession.

By Kene N

Aug 26, 2021

the best course ever! I was confused where to start from in my IT career path until i stubbled on this course. the journey has been a blessed one.

By Akshay K

Jul 1, 2021

The Course was super good. i enriched my mind with lot of Technical stuffs. Thank you... but i did not get my Certificate.. Kindly help me with it.

By Garrett D

Jun 18, 2021

very basic information but this is a great intro into the field. its also a big wake up call of my ignorance in the field. can't wait to learn more

By joven l

May 26, 2021

This course open up more technical know how about how computer works, interact with people's day to day life. Good job opportunities in IT fields.

By Cyrixx Y

May 20, 2021

Very well put together. Helped me identify a lot of areas that I need to focus on as well as opened new interests for me within the vastness of IT.