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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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4776 - 4800 of 10,000 Reviews for Technical Support Fundamentals

By Ron B

Mar 3, 2023

THE COURSE WAS VERY EDUCATIONAL AND INFORMATIVE WITH THE LATEST IT CONTENT, THANKS GUYS, I'M EXCITED AND LOOKING FORWARD TO STARTING THE NEXT MODULE.

By Geovane G

Feb 28, 2023

Este curso me forneceu uma compreensão básica e clara da importância da profissão do suporte de TI. Estou ansioso para continuar o restante do curso.

By William H J

Aug 25, 2022

I thought this course was very informative a gave a spetrum of knowledge to help somone determine if this is the right option for their career goals.

By Obi, C C

May 11, 2022

This course gave me the needed foundation on IT support, the learning process has been simplified and made flexible for a better learning experience.

By Lizette A

May 10, 2022

I liked this course very informative as an introduction to computers and it's operating systems.

It was really cool learning how to build a computer.

By Steven W

May 2, 2022

This course was amazing, the instructors very knowledgeable, I gained a lot of knowledge from this course and can not wait to continue my IT journey

By Complete I S

Dec 11, 2021

Technical Support Fundamentals is very usefull course for beginners and thos who working IT .All subjectes are very intresting and simple langugaes .

By Stephania V

Oct 31, 2021

It is a great introductory course if you want to get involve in the IT field. I absolutly loved it and enjoy it. It is very well done and structured.

By Lacharo N

Oct 21, 2021

This course is pretty straight forward and informs you of the aspect of being a IT in the field. I'm very pleased with the information in this course

By Brandon B

Aug 17, 2021

As a begginer in IT I have learned so much from this first course. I can't wait for the next one. This platform ease revolutionary! Thank you Google.

By Ahmed M A

May 30, 2021

Rich with information and simple way to deliver complex things, easy to understand, enjoyed a lot while learning new skills, Thanks for being awesome

By Chris H

May 12, 2021

This was a great overview of what IT support is fundamentally all about I look forward to the next course to dive in deeper, to the linux side of it.

By Philip L

Apr 29, 2021

Really good instructors. I like the pop-up quizzes that come up in the videos to get you to stop and think, and reflect over the information provided

By Zachchary J T

Apr 26, 2021

Thank you google for the opportunity im going to take what you've taught me and hopefully be able to be a IT support specialist one day in the future

By emon m

Apr 12, 2021

It was a nice journey. I have some ideas about computer networking but this course makes me thirsty to know more about this sector. Thank you google.

By Glenn T

Mar 4, 2021

I got to learn and relearn about computers and the programs that are being used. They even showed how to build a computer with all of its components.

By CARLOS L

Jan 16, 2021

Un curso excelente que me ha permitido recordar cosas que ya había aprendido y conocer nuevos elementos importantes para mi carrera en soporte de TI.

By Sowmya S

Jan 13, 2021

It is the most amazing course I have attended!! I feel so much happy and had fun throughout the exploration. Thankyou all teachers for your efforts!!

By Scott C

Nov 22, 2020

I really appreciate the methods for teaching. A combination of video, text, quick questions and quizzes, along with the labs, it is really enjoyable.

By Adam M

Oct 5, 2020

Had a great time learning little parts of each technical area that will be studied in more detail down the road. Thank you for creating this course!

By Jofist B S O

Oct 5, 2020

A very descriptive type of course. Thank you Google for making this kind of courses available to anyone. I felt like its a restart for me. THANK YOU!

By Luis R

Sep 16, 2020

I like that it wasn't just slide shows and just having to read a lot of pages. There were real people teaching the courses and it felt very engaging.

By Everart

Sep 2, 2020

Is just amazing how much time and dedication you guys put on this to just share knowledge and help others to change their lives. Thank you very much!

By Niranjan M K

Aug 30, 2020

The course has provided me basic but very very very useful knowledge about PC's and IT technicalities. I'm very thankful to coursera for this course.

By Henry K

Aug 20, 2020

i love learning something new and more so about computers and technology and being able to assist others with their PC and mobile issues among others