Effective teamwork and group communication are essential for your professional and personal success. In this course you will learn to: make better decisions, be more creative and innovative, manage conflict and work with difficult group members, negotiate for preferred outcomes, improve group communication in virtual environments, develop a better overall understanding of human interaction, and work more effectively as a team. Our goal is to help you understand these important dynamics of group communication and learn how to put them into practice to improve your overall teamwork.
Teamwork Skills: Communicating Effectively in Groups
提供方
University of Colorado Boulder
教學大綱 - 您將從這門課程中學到什麼
週
1Module 1
Module 1 is all about communication. But not the common sense or taken-for-granted notions of communication you might expect. Instead, we’re going to rethink communication and challenge some of the conventional wisdom about communication that is common in our society. We’ll compare and contrast different theories or models of communication, and see if we can develop a more sophisticated understanding of communication to understand the complexities of human interaction in today’s groups. We’ll also explore some of the hidden forces of group communication, like context, systems and institutions, and design. These are all things that are “present” in any group situation, influencing how we interact with each other, but easy to miss if we’re not looking. We want to expand our field of vision, so to speak, so we have a fuller understanding of what’s happening in any group situation.
8 個視頻 （總計 64 分鐘）, 1 個測驗
8 個視頻
Summary of Course3分鐘
1: Theories of Communication6分鐘
2: Communication as Transmission7分鐘
3: Communication as Social Construction16分鐘
4: Context (Professional and Civic, Difference Between Groups and Teams)8分鐘
5: Interaction Design9分鐘
6: Systems and Institutions8分鐘
1 個練習
Week 1 Quiz30分鐘
週
2Module 2
Module 2 focuses on group development and decision making. We’ll look at how groups come together through socialization, how they develop norms, and how roles emerge. And we’ll compare and contrast different models that explain these processes. We’ll examine the various decision making traps that groups can fall into, while also developing better practices for making good group decisions. And we’ll explore how groups can be more creative and innovative in their decision making.
7 個視頻 （總計 72 分鐘）, 2 個測驗
7 個視頻
1. Socialization, Norms, and Roles11分鐘
2. Phase Models of Group Development8分鐘
3. Multiple Sequence Model of Group Development10分鐘
4. Hidden Traps in Decision Making13分鐘
5. Practices for Making Better Decisions9分鐘
6. Creativity and Innovation13分鐘
1 個練習
Week 2 Quiz28分鐘
週
3Module 3
Module 3 is all about conflict, difference, and diversity. We’ll learn how groups can have a good fight and how you can choose the right words in a dispute…as well as how to negotiate with others when things get difficult. We’ll also explore why difference and diversity are so important for group communication, and how understanding the concept of identity is critical for our involvement in groups. And we’ll pay special attention to communication and gender, one of the most significant aspects of difference and diversity for groups to understand.
7 個視頻 （總計 90 分鐘）, 1 個測驗
7 個視頻
1. How to have a Good Fight9分鐘
2. Choosing the Right Words11分鐘
3. Basics of Effective Negotiation14分鐘
4. Diversity Matters16分鐘
5. Understanding Identity14分鐘
6. Communication and Gender18分鐘
1 個練習
Week 3 Quiz30分鐘
週
4Module 4
Module 4 covers group communication and technology…an increasingly prevalent aspect of the modern landscape of group work we must understand. We’ll look at the concept of virtual work and how groups are using technology, as well as various models and theories of media functionality and information processing. We’ll cover several practical and conceptual issues we should always keep in mind when it comes to technology and group communication, and we’ll explore some cutting-edge thinking about technology and group work through the fascinating theory of sociomateriality.
7 個視頻 （總計 89 分鐘）, 1 個閱讀材料, 2 個測驗
7 個視頻
1. Virtual Work12分鐘
2. How Groups are Using Technology17分鐘
3. Models - Media Richness and Dual Capacity9分鐘
4. Practical-Compatibility, Measuring Productivity, Anonymity, Synchronicity10分鐘
5. Conceptual-Social Presence, Tech Determinism, and Tech Optimism15分鐘
6. Sociomateriality17分鐘
1 個閱讀材料
Suggested Readings10分鐘
1 個練習
Week 4 Quiz24分鐘
講師
Matthew A. Koschmann, PhD
Associate ProfessorDepartment of Communication
關於 University of Colorado Boulder
CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.
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