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學生對 Salesforce 提供的 Sales and CRM Overview 的評價和反饋

4.6
372 個評分

課程概述

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

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TO

2021年5月31日

I really liked this course , especially the program and the partnership with Trailblaze , i wish other specializations were like this one

MM

2022年2月9日

I enjoyed the experiential learnign that took place in Week 4. It solidified the ideas and material from the other weeks.

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51 - Sales and CRM Overview 的 75 個評論(共 97 個)

創建者 devina p

2022年4月25日

A great understanding of CRM.

創建者 samarth c

2022年1月17日

awesome Learning Experience

創建者 Nelgim

2022年7月4日

It was quite informative.

創建者 CHANHO L

2022年5月22日

Submission of assignments

創建者 Thomas F J E

2021年9月20日

Excellent, intituive

創建者 Michelle W

2021年11月4日

Excellent training.

創建者 Robert B

2022年3月23日

Great first course

創建者 Adam D R

2021年9月26日

v​ery informative

創建者 Ayooluwa E S

2022年3月25日

Self explanatory

創建者 ADEMOLA O

2021年5月24日

very informative

創建者 Anirban g

2021年8月23日

great course..

創建者 Alalaye H M

2022年5月25日

Amazing !

創建者 Olufemi F

2022年5月20日

Excellent

創建者 Rafaela B

2021年9月13日

amazing!

創建者 Muhammed E G

2022年6月8日

great

創建者 M v s s

2021年9月3日

good

創建者 Benerd S

2022年5月14日

hhh

創建者 Brandon R

2022年3月5日

This was a very useful and informative course for anyone interested in learning the basics of CRM principles. The reading materials are interesting and well-presented. The course has very informative slides that you can download or copy for your own personal notes. I have taken many courses on Coursera and often find that note-taking is a difficult task. This course spent time preparing the learning materials and they are worthy of keeping for future reference. Once the course introduces the Trailhead learning platform, the course changes quite a bit, as you are now completing SalesForce learning modules and veriying your badges into the Coursera course. The Trailhead platform is robust, so I expect the additional classes in this specialization to become increasingly more difficult.

創建者 Ben A

2022年7月6日

Overall, solid course as an entry point into what a CRM is - I was able to churn through quickly and found the introduction to the Trailhead to be quite helpful. I hope that future courses in this series will surface Trailhead activities as foundational learning opportunities.

創建者 James M

2021年8月16日

Good overview, good insight into Salesforce, Salesforce cloud and CRMs in general. Program was slow to respond to input at times.

創建者 Ravi D

2022年1月20日

it was good, learned a lotsof things as a beginner. Trailhead should make more interactive videos with salesforce.

創建者 Francis S

2022年2月20日

A little less reading a little more demo and videos would've made this module perfect.

創建者 Santhosh T

2021年9月15日

Can improve on giving some additional tasks to get a hands-on experience with the tool

創建者 V B

2021年12月1日

Good introduction to all things CRM with emphasis on Salesforce and how it works.

創建者 Pravin U

2021年12月10日

Course content was very helpful to understand CRM and salesforce.