返回到 IBM Customer Engagement Specialist Professional Certificate
IBM Customer Engagement Specialist Professional Certificate, IBM
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14 個評分
課程信息
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program.
We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist :
• Communication Skills which focus on clear concise communication and listening.
• Appropriate empathetic behavior such as such as patience, curiosity and willingness to help.
• Problem solving to research an issue and help determine an appropriate resolution.
• Process adherence to ensure the proper flow and Service Level Agreements are met.
The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above.
At the conclusion of the course, it is recommended to take the final certificate exam which is required in order to receive the official IBM Customer Engagement Specialist Certificate. The final exam is available for remote proctoring via Pearson VUE and details will be shared with you at the conclusion of the course.
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4 個審閱
創建者 Tirthak Patel
•Dec 02, 2018
Great Course for customer service executives and even best for the one who is about to start serving customer :-)
創建者 Tatiana Fox
•Nov 28, 2018
I am very satisfied with the program. The content is very good and the activities have been well designed. And it has a high level of participation. I recommend it 100%.
創建者 Edo Rizaldy
•Nov 25, 2018
This is excellent training, it provide fundamental and practical skill needed for customer engagement related job
創建者 Desiola Kolade
•Oct 27, 2018
Interesting course. I'm learning new things.
