課程概述
1 - IBM 客户关系专员专业证书 的 25 個評論（共 54 個）
創建者 Lisa C
•Jun 10, 2019
There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement. I would recommend this to anyone who talks to any type of customer on a regular basis, as it will surely help you to exceed your customer service goals.
創建者 Mohammed Y
•Dec 21, 2018
This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !
創建者 Raul M
•Jan 27, 2019
Thank you for the opportunity.
創建者 said h a
•Jan 03, 2019
This course cover all theories of the custumer engagement service. It's worth to take and you have access to badges that demonstrate your skills.
創建者 Edo R
•Nov 25, 2018
This is excellent training, it provide fundamental and practical skill needed for customer engagement related job
創建者 Tatiana F
•Nov 28, 2018
I am very satisfied with the program. The content is very good and the activities have been well designed. And it has a high level of participation. I recommend it 100%.
創建者 Conveeya B
•Jan 20, 2019
This is a wonderful course!
創建者 Luciano M
•Jan 19, 2019
Excellent course with excellent professors and teachers.
創建者 Raphael D
•Jan 09, 2019
It's a big eye opener. I am enjoying every video of the course
創建者 Luiz F
•Feb 10, 2019
great
創建者 Duncan E O O
•Feb 26, 2019
Great stuff
創建者 Inegbedion L O
•Mar 04, 2019
great course
創建者 Enechaziam S U
•Mar 14, 2019
The course gives a world class applicable knowledge with practical sessions to confirm what is being learnt. It is great!
創建者 LEE, Y
•Mar 15, 2019
Good Course in this field.
創建者 FangLi
•Mar 18, 2019
v
創建者 Abida F
•Mar 20, 2019
It was v useful for me, thanks coursera
創建者 Tirthak P
•Dec 02, 2018
Great Course for customer service executives and even best for the one who is about to start serving customer :-)
創建者 Desiola K
•Oct 27, 2018
Interesting course. I'm learning new things.
創建者 Jaison C
•Apr 16, 2019
This course offers insight into the realities of Customer Service that I would have otherwise overlooked.
創建者 Tamara T J
•May 04, 2019
The course is amazing! They explain everything in a very dynamic way! I feel much more prepared now.
創建者 Olusegun D O
•May 07, 2019
Fantastic course and very informative and transformative as well
創建者 Shelia A
•Apr 29, 2019
I am so grateful for this course. I really did enjoy learning how to communicate with better skill sets. I can apply this to my daily conversations with online support and other personal calls. I also enjoyed the extra reading articles. They were very helpful by going in-depth of topics. I also subscribe to many of the articles and websites. Thank you so much.
創建者 Sachin B
•Apr 28, 2019
Very helpful for people who are in support Industry, it brushes back your skills and emphasis on behaviour, language,listening and other skills.
創建者 pilotti
•Mar 27, 2019
excellent training, permitto obtain good knowledge on how ma
創建者 Georgios P
•Mar 30, 2019
Fairly Good
