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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,609 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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26 - 50 of 492 Reviews for Customer Service Fundamentals

By Inegbedion L O

Mar 4, 2019

great course

By ΓΕΩΡΓΙΟΣ Ψ

Mar 30, 2019

Fairly Good

By oseni d o

Feb 26, 2019

Great stuff

By Luiz F

Jan 29, 2020

great

By FangLi

Mar 17, 2019

v

By Uloma O

Nov 27, 2023

I Uloma .A. Ogunka from Eastern part of Nigeria is here to show my gratitude to this noble community Called Coursera. I will like to state here that your teachings are top notch and the peer review methods gave me more insights; i will ever remain grateful for such an opportunity given to me and to certified me as customer service agent and prepared me to face the world, thank you all. To the CEO Mr K. G. I am grateful sir; you and your community did a great job on me especially to increase my level of Communication, Customer Relationship, proper Documentation and Understanding of individual Emotion while handling a customer's Query and Complaints, thank you.

By Mrs R M O

Jul 26, 2022

Thank you for this rare priviledge of studying the customer service fundanentals

I have learnt comminication skills

patience in relating with customers

Encoragement with a difficult custemer

Ticketing

KCS knowledge

how to do research and summarizing quickly

Relating with higher authority in the place of collaboration and bringing fort results

Time management

Persuasive skils

Trained to be attentive and listen properly, i have also learnt to stay organized.

More so, i have learnt to show empathy without comptomising company standard or policies,

Most especially i have learnt to be a problem solver, give solutions to problem in an orderly manner and much more

By EJ B

Oct 25, 2022

I learned a lot, this is more beneficial to me or virtually any learner interested in Customer Service Fundamentals than risking to go outside to attend face to face training. I also like participating in giving feedback or answers. It's a smart thing to do for this platform. I am very grateful for Coursera and my sponors for granting me the rare privilege of taking this course. I am very eager to add this to my portfolio or resume for future employment purposes. I am now one step more confident in dealing with the industry. Once again, thank you. I truly enjoyed this learning experience.

By Salifu Z

Jan 25, 2024

This course has been eye opening. It has equipped me with various skills i did not even know existed. It highlighted the skills that I had but needed improvement. My customer relations was not all that bad but this course showed me that there are so many ways to improve my customer satisfaction. It opened me up to other resources that I had no knowledge which I will from now be using regularly. Its a great course and I highly recommend to all even to those who are not making customer service their career. Business owners will stand to gain a whole lot if they enrol in this course.

By Alwin S L

Apr 6, 2021

It was a fantastic journey through the entire course. With my background as a biochemist, I never thought about working in customer support and service could be so interesting. Honestly, the skills I learned from this course was way more than I expected from the beginning. The art of communication truly inspired me to practice more with my daily conversations in my workplace. I believe the professional communication skills, multitasking skills and interpersonal soft skills I learned from this course will benefit my career in the long run. Thanks for the great course.

By Administration G N

Feb 28, 2023

For someone who spends most of their free time studying and volunteering, you certainly deserve to get a scholarship to study future. Congratulations to you.

2. All your life, you have sought ways to improve yourself and I am glad that you are finally getting an opportunity.

3 . This is a great chance to fuel your passion and push your purpose. Congratulations on getting a fully-funded scholarship.

4. You have been able to make the best out of all of us in such a small period. So, we owe it to you to be the best versions of ourselves. Congratulations on the award.

By Naomi

Sep 28, 2023

This course was fun and easy, as it was mostly a refresher for me having worked in Customer Service before on-site and remotely! There are some technical vocabulary words, but nothing too difficult to understand. I highly suggest this course if you want to learn about Customer Service. This course was formerly called "IBM Engagement Specialist Professional Certificate - Customer Service Fundamentals", but now it is "Knowledge Accelerators - Customer Service Fundamentals." It's the same thing, per IBM's website. They just changed the name.

By Sheena K

Oct 4, 2023

While the course was aimed toward customer service in relation to a call center there were actually some aspects involving interaction with people I think are useful to keep in mind that could easily apply to customer service and interacting with customers as a whole, such as tone and empathy. Would definitely suggest considering this course to have a better idea of approaching customer service for those unfamiliar with it.

By Chamath P

Dec 15, 2020

I'm working as customer care call center agent currently. This a great way to increase the knowledge and also it will reflect how we need to call and how our performance are graded. The Certificate was arranged well from start to finish it was so interesting to learn next part always. I got a financial aid for this course and thank you IBM for the support it worth i can't express in words. Thank you again.

By Anoir A

Nov 19, 2020

I would like to express my sincere gratitude to everyone who contributed to this interesting course. It is very informative and helpful. I have learned a lot, and I feel that I am armed now with the necessary knowledge and information to get ahead. Thanks to this course, I managed to get a job in customer service. I really do recommend this course. Don't miss the opportunity to take this amazing course.

By hung d

Sep 22, 2023

Broaden my understanding of the Customer Service field, helped me to be more confident in handling angry customers in a calm and stable manner, and how to be productive and positive at work and in daily life. Increase my collaboration needs in order to sustain work and life balance and find joy in the work I do. Have patience with myself and other and always striving to be better.

By Francisco M

Nov 12, 2019

This professional certificate taught me not only the communication skills of a good call center agent, but also process managing and problem resolution skills, that are essential in many areas, like in decision making and leading people. I recomend this certificate to everyone who want to develop important communication skills allied with a strong analytical formation!

By Karan S

Feb 11, 2020

A good course for those who are thinking to join customer support industry or those who are already in support industry. Even if you are not thinking or already in support industry.i would definitely recommend this course especially if you want to know more about customer problem solving. learnt many new things through this course.WORTH TAKING THIS COURSE !!!!

By Franklin M E K

Feb 12, 2020

I have really acquired exceptional skills with this course. Coursera is indeed a savior for offering true education for everyone. I have never regretted making the decision to join. I feel empowered each time I learn something new. My customer engagement skills are now impeccable and exceptional. THANK YOU, COURSERA. THANK YOU, IBM.

By Deborah W

Nov 26, 2019

This course was well put together, and has a lot of excellent information and tips. Even the most well trained Customer Service Professional can learn something new! Course is easy to access, easy to navigate through, and the certificate at the end is a bonus to all the information valuable information provided.

By Steve C

Jul 10, 2019

This was a solid course that covered a lot of essential information for any customer service specialist. While i would not call this comprehensive by any means, it does hit the core concepts. I would recommend it for people new to customer service but should be very easy if you already have experience.

By Nguyen C L P

Mar 27, 2020

I would recommend this course for those who want to learn more about communication and taking ownership in communication. There are many lessons you thought you have known before but you will have a clear organized instruction and new recommendation to upgrade your skills after finishing this course.

By Anderson V d S S

May 2, 2022

This course helped to get to know in depth the fundamental characteristics and tools to perform this position in a high level. I believe that the skills learned here are transferable to any area of your life and help you to solve problems and establish rapport with anyone in adverse situations.

By Daryl K

Oct 8, 2019

A very good course to get a good broad understanding of customer service communications, general troubleshooting method, and introduction to documentation and ticketing systems. I think this course is worth taking for anyone who has customer contact over the phone, chat, email or in person.

By Nuno A

Oct 31, 2019

Great course! extremely well organised, with a good variety of quizzes and practice exercises. The information provided is based on scientific knowledge, but easy to understand and apply. I truly recommend this course to all who want to improve soft skills and communication skills!