Simulation of Call Centre Operations Using R Simmer

提供方
Coursera Project Network
在此指導項目中,您將:

Understand Simulation of Call Centre Operations

Model Discrete Event Simulations Using R Simmer

Capture Simulation Data, Plot Charts & Interpret Results

Clock2 hours
Beginner初級
Cloud無需下載
Video分屏視頻
Comment Dots英語(English)
Laptop僅限桌面

Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results

您要培養的技能

  • Discrete Event Simulation
  • Process Analysis
  • Simulation
  • R Programming
  • Data Analysis

分步進行學習

在與您的工作區一起在分屏中播放的視頻中,您的授課教師將指導您完成每個步驟:

  1. Introduction To Call Centre Simulation Process

  2. Create Statistical Variables Required For Simulation

  3. Define Trajectories for Call Centre Departments

  4. Define Teams, Resources & Arrivals of Calls

  5. Run Call Centre Simulation & Store Results

  6. Plot Charts & Interpret Simulation Results

指導項目工作原理

您的工作空間就是瀏覽器中的雲桌面,無需下載

在分屏視頻中,您的授課教師會為您提供分步指導

常見問題

常見問題

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