Customer Support digital transformation with HubSpot

提供方
Coursera Project Network
在此指導項目中,您將:

To utilize HubSpot CRM for customer support

To evaluate business automation against business Strategy

Clock2 hours
Beginner初級
Cloud無需下載
Video分屏視頻
Comment Dots英語(English)
Laptop僅限桌面

In this 1-hour long project-based course, you will learn how to identify the concept of business digital transformation, as well as the different types of business digitization, how to determine the role of customer support in your company and identify the customer support processes, how define Customer Relationship Management (CRM) and interpret the importance of using it in your business context and how to customize your own CRM using the HubSpot CRM tool. It will also give you the know-how of evaluating the alignment between your customer support digital transformation and your existing business strategy. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

您要培養的技能

  • Hubspot
  • Self-learning
  • Business development
  • Strategy Formulation
  • Customer Support

分步進行學習

在與您的工作區一起在分屏中播放的視頻中,您的授課教師將指導您完成每個步驟:

  1. Meet Digital Transformation

  2. Meet HubSpot CRM

  3. Practice HubSpot CRM

  4. Evaluate Automation Alignment with My Business

指導項目工作原理

您的工作空間就是瀏覽器中的雲桌面,無需下載

在分屏視頻中,您的授課教師會為您提供分步指導

常見問題

常見問題

還有其他問題嗎?請訪問 學生幫助中心