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學生對 IBM 技能网络 提供的 Technical Support Case Studies and Capstone 的評價和反饋
13 個評分
課程概述
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations.
The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll also demonstrate your understanding of escalation, levels of support, ticketing systems, and other support tools and systems. And along the way, you’ll show what you’ve learned about the essential communication and customer service skills for effective technical support.
By the end of the course, you will better understand how to use your technical support skills in everyday professional settings. You’ll also be prepared to take the CompTIA ITF+ exam for certification.
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1 - Technical Support Case Studies and Capstone 的 4 個評論（共 4 個）
創建者 Mohammed A k
•2022年8月26日
創建者 Danny M G
•2022年9月19日
創建者 Jussef A M
•2022年9月17日
創建者 jae-kil l
•2022年9月11日
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