About this course: This course will transition you from working on a single computer to a whole fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. You’ll learn how to manage and configure servers, how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster. By the end of this course you’ll be able to: - utilize best practices for choosing hardware, vendors, and services for your organization. - understand how the most common infrastructure services that keep an organization running work and how to manage infrastructure servers. - manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP. - choose and manage the tools that your organization will use. - backup your organization’s data and be able to recover your IT infrastructure in the case of a disaster. - utilize systems administration knowledge to plan improve processes for IT environments. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Who is this class for: This program is intended for beginners who are interested in developing the skills necessary to perform entry-level IT support. No pre-requisite knowledge is required. However, if you do have some familiarity with IT, you can skip through any content that you might already know and speed ahead to the graded assessments.
Created by: Google
| Basic Info | Course 4 of 5 in the Google IT Support Professional Certificate Specialization |
| Level | Beginner |
| Commitment | 8 - 10 hours per week |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
What is System Administration?
Welcome to the System Administration course of the IT Support Professional Certificate! In the first week of this course, we will cover the basics of system administration. We'll cover organizational policies, IT infrastructure services, user and hardware provisioning, routine maintenance, troubleshooting, and managing potential issues. By the end of this module, you will understand the roles and responsibilities of a System Administrator. So let's get started!
12 videos, 5 readings, 2 practice quizzes
- 阅读: Navigating Coursera
- 阅读: Program Surveys
- 阅读: How to Use Discussion Forums
- 阅读: Get to Know Your Classmates
- 讨论提示: Meet and Greet
- Video: What is Systems Administration?
- Video: Servers Revisited
- 阅读: Supplemental Reading on KVM switch
- Video: The Cloud
- 练习测验: What is System Administration?
- Video: Organizational Policies
- Video: IT Infrastructure Services
- Video: User and Hardware Provisioning
- Video: Routine Maintenance
- Video: Vendors
- Video: Troubleshooting and Managing Issues
- Video: In Case of Fire, Break Glass
- 练习测验: Systems Administration Tasks
- Video: Dion Michelle Obama Story
Graded: What is System Administration?
WEEK 2
Network and Infrastructure Services
In the second week of this course, we'll learn about network and infrastructure services. We will cover what IT infrastructure services are and what their role is in system administration. We'll also learn about server operating systems, virtualization, network services, DNS for web services, and how to troubleshoot network services. By the end of this module, you will know the most common IT infrastructure services you'll encounter when handling system administration tasks.
15 videos, 6 readings, 3 practice quizzes
- Video: The Role of IT Infrastructure Services in SysAdmin
- Video: Types of IT Infrastructure Services
- 阅读: Supplemental Reading for IT Infrastructure Services
- 练习测验: Intro to IT Infrastructure Services
- Video: Heather First Tech Job
- Video: Server Operating Systems
- 阅读: Supplemental Reading for Server Operating Systems
- Video: Virtualization
- Video: Remote Access Revisited
- 阅读: Supplemental Reading for Remote Access and SSH
- 练习测验: Physical Infrastructure Services
- Video: FTP, SFTP, and TFTP
- 阅读: Supplemental Reading for FTP Clients
- Video: NTP
- Video: Network Support Services Revisited
- Video: DNS
- Video: DNS for Web Servers
- Video: DNS for Internal Networks
- 阅读: Supplemental Reading for BIND/PowerDNS
- Video: DHCP
- 阅读: Supplemental Reading for DNS and DHCP
- 练习测验: Network Services
- Video: Unable to Resolve a Hostname or Domain Name
Graded: Network Services
WEEK 3
Software and Platform Services
In the third week of this course, we'll explore software and platform services. We'll cover what types of software and platform services you may encounter in a tech role and how to manage them. We'll learn how to configure email services, security services, file services, print services, and platform services. We'll explore ways to troubleshoot platform services and common issues to look out for. By the end of this module, you'll understand how to setup and manage the IT infrastructure services to help a business stay productive, keep information secure, and deliver applications to its users.
12 videos, 8 readings, 3 practice quizzes
- Video: Configuring Communication Services
- 阅读: Supplemental Reading for Chat Communication Services
- Video: Configuring Email Services
- 阅读: Supplemental Reading for Email Services
- Video: Configuring User Productivity Services
- Video: Configuring Security Services
- Video: Heather Managing Self Doubt
- 练习测验: Software Services
- Video: What are file services?
- 阅读: Supplemental Reading for File Services
- Video: Network File Storage
- 阅读: Supplemental Reading for Network File Storage
- Video: Configuring Print Services
- 阅读: Supplemental Reading for Print Services
- Video: Web Servers Revisited
- 阅读: Supplemental Reading for Web Servers (Revisited)
- Video: What is a database server?
- 阅读: Supplemental Reading for Database Admin Jobs
- 练习测验: File, Print, and Platform Services
- Video: Is the website down?
- 阅读: Supplemental Reading for Troubleshooting with Developer Tools
- 练习测验: Troubleshooting Platform Services
Graded: Software and Platform Services
WEEK 4
Directory Services
In the fourth week of this course, we'll learn about directory services. Specifically, we'll cover how two of the most popular directory services, Active Directory and OpenLDAP, work in action. We'll explore the concept of centralized management and how this can help SysAdmins maintain and support all the different parts of an IT infrastructure. By the end of this module, you will know how to add users, passwords, and use group policies in Active Directory and OpenLDAP.
18 videos, 10 readings, 3 practice quizzes
- Video: What is a directory server?
- Video: Implementing Directory Services
- 练习测验: Introduction to Directory Services
- Video: What is centralized management?
- 阅读: Supplemental Reading for Centralized Management
- Video: What is LDAP?
- 阅读: Supplemental Reading for LDAP
- Video: What is LDAP Authentication?
- 阅读: Supplemental Reading for Kerberos
- 练习测验: Centralized Management and LDAP
- Video: Heather Overcoming Obstacles
- Video: What is Active Directory?
- 阅读: Supplemental Reading for Active Directory
- Video: Managing Active Directory
- Video: Managing Active Directory Users and Groups
- 阅读: Supplemental Reading for Group Security Principles
- Video: Managing Active Directory User Passwords
- 阅读: Supplemental Reading for EFS Features
- Video: Joining an Active Directory Domain
- 阅读: Supplemental Reading for DFL & FFL
- Video: What is Group Policy?
- Video: Group Policy Creation and Editing
- Video: Group Policy Inheritance and Precedence
- Video: Group Policy Troubleshooting
- 阅读: Supplemental Reading for Group Policy Troubleshooting
- 练习测验: Active Directory
- Video: What is OpenLDAP?
- 阅读: Supplemental Reading for OpenLDAP
- Video: Managing OpenLDAP
- 阅读: Supplemental Reading for Managing OpenLDAP
Graded: Directory Services
WEEK 5
Data Recovery & Backups
In the fifth week of this course, we'll learn about data recovery and backups. In any tech role, it's important to know how to backup and recover data -- it's even more important for system administration. We will also learn about common corporate practices like designing a disaster recovery plan and writing post-mortem documentation. By the end of this module, you'll know the tradeoffs between on-site and off-site backups, understand the value and importance of backup and recovery testing, know different options for data backup (as well as the risks) and understand the purpose and contents of a disaster recovery plan.
11 videos, 3 readings, 3 practice quizzes
- Video: What is Data Recovery?
- 阅读: Supplemental Reading for GitLabs Data Recovery
- Video: Backing Up Your Data
- Video: Backup Solutions
- 阅读: Supplemental Reading for Backup Solutions
- Video: Testing Backups
- Video: Types of Backup
- 阅读: Supplemental Reading for RAID Levels
- Video: User Backups
- 讨论提示: Backing Up Your Data
- 练习测验: Planning for Data Recovery
- Video: What's a Disaster Recovery Plan?
- Video: Designing a Disaster Recovery Plan
- 练习测验: Disaster Recovery Plans
- Video: What's a post-mortem?
- Video: Writing a Post-Mortem
- 练习测验: Post-Mortems
Graded: Data Recovery & Backups
WEEK 6
Final Project
Congratulations, you've made it to the final week in the course! The last week of this course is dedicated to the final project. For the final project, you will apply all the skills you've learned in this course by providing systems administration consultation. You will assess the IT infrastructure of three fictitious (but very real-life based!) companies and provide recommendations and advice about how to support their IT infrastructure. By the end of this project, you will demonstrate the skills and problem-solving techniques of a SysAdmin. Good luck!
3 videos
- Video: Alex passion & success
- 讨论提示: Your Learning Journey
- Video: Congratulations!
Graded: System Administration Consultation
FAQs
How It Works
课程作业
每门课程都像是一本互动的教科书，具有预先录制的视频、测验和项目。
来自同学的帮助
与其他成千上万的学生相联系，对想法进行辩论，讨论课程材料，并寻求帮助来掌握概念。
证书
获得正式认证的作业，并与朋友、同事和雇主分享您的成功。
Creators
Google
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Pricing
| Purchase Course | |
|---|---|
| Access to course materials | Available |
| Access to graded materials | Available |
| Receive a final grade | Available |
| Earn a shareable Course Certificate | Available |
Ratings and Reviews
Whoa! That was intense! I was challenged on this course to not only think like an IT Sys Admin but to also be the one making decisions on how the IT Infrastructure of an organization of 100 people will be implemented and improved! Thanks so much for taking me out of my comfort zone and pushing me to think about the larger picture. I feel confident that whether I am running my own small organization or if I am in charge of one I share a common goal with that I will be prepared. Thanks to Devan for once again sharing with us his expertise in the subject and making it all make sense. Looking forward to the next one where I feel I will be challenged even more but with IT Automation maybe I can make it a little less scary.
Refreshingly complex subject, definitely worth a re-visit.
enjoyed the course and learned a lot but would have liked to work on the labs like the other courses
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KL
This course cruises along as if it is going to be easy, then they hit you with 3-essay type questions that drops you right back into the college days "Finish your paper" ANXIETY!