關於此 專業證書

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This 5-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, Hulu, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. You can also earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams. Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration and security. You’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating ~5 hours a week, you can complete in under six months. Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses. Learn more in the FAQs below. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate.

可分享的證書

完成後獲得證書

100% 在線課程

立即開始,按照自己的計劃學習。

靈活的計劃

設置並保持靈活的截止日期。

初級

英語(English)

字幕:英語(English), 西班牙語(Spanish), 巴西葡萄牙語, 阿拉伯語(Arabic)

可分享的證書

完成後獲得證書

100% 在線課程

立即開始,按照自己的計劃學習。

靈活的計劃

設置並保持靈活的截止日期。

初級

英語(English)

字幕:英語(English), 西班牙語(Spanish), 巴西葡萄牙語, 阿拉伯語(Arabic)

專業證書是什麼?

塑造技能,做好工作準備

無論您是想開始新的職業生涯,還是改變目前職業,Coursera 專業證書都能幫您為開始工作做好準備。選擇最適合的時間和地點,自行安排學習進度。立即註冊,探索新的職業道路,可免費試用 7 天。您可以隨時暫停學習或結束訂閱。

實踐項目

將您的技能應用到實踐項目,並豐富您的簡歷內容,進而向潛在雇主展示您已為開始工作做好準備。您需要成功完成項目以獲得證書。

獲得職業證書

當完後計劃中的所有課程後,您將獲得一張證書。您可以將其在專業網絡上分享,並獲得使用職業支持資源的權限,這能夠為您開啟職業生涯提供助力。許多招聘合作夥伴認可我們的許多專業證書,並且我們還有許多合作夥伴可以幫助您準備認證考試。您可以在適用的各個專業證書頁面上找到更多信息。

how it works

此專業證書包含 5 門課程

課程1

課程 1

Technical Support Fundamentals

4.8
23,406 個評分
5,696 條評論
課程2

課程 2

The Bits and Bytes of Computer Networking

4.7
10,862 個評分
2,221 條評論
課程3

課程 3

Operating Systems and You: Becoming a Power User

4.6
6,728 個評分
1,220 條評論
課程4

課程 4

System Administration and IT Infrastructure Services

4.7
5,512 個評分
872 條評論

提供方

Google 徽標

Google

常見問題

  • 可以!点击您感兴趣的课程卡开始注册即可开始学习。注册并完成课程后,您可以获得可共享的证书,或者您也可以旁听该课程免费查看课程资料。如果您订阅的课程是某证书的一部分,系统会自动为您订阅完整的证书。访问您的学生面板,跟踪您的进度。

  • 此课程完全在线学习,无需到教室现场上课。您可以通过网络或移动设备随时随地访问课程视频、阅读材料和作业。

  • Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.

  • Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.

  • None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments.

  • We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

  • This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Cognizant, GE Digital, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google.

  • Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech. In the US alone, jobs in this field are projected to grow 10% between 2016 and 2026 -- faster than the average of all other occupations (https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm).

  • The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.

  • The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the program--the equivalent of four college courses at the associate degree-level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.

  • Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.

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