This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments. The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.
專業證書是什麼？
塑造技能，做好工作準備
無論您是想開始新的職業生涯，還是改變目前職業，Coursera 專業證書都能幫您為開始工作做好準備。選擇最適合的時間和地點，自行安排學習進度。立即註冊，探索新的職業道路，可免費試用 7 天。您可以隨時暫停學習或結束訂閱。
實踐項目
將您的技能應用到實踐項目，並豐富您的簡歷內容，進而向潛在雇主展示您已為開始工作做好準備。您需要成功完成項目以獲得證書。
Earn a Career Credential
當完後計劃中的所有課程後，您將獲得一張證書。您可以將其在專業網絡上分享，並獲得使用職業支持資源的權限，這能夠為您開啟職業生涯提供助力。許多招聘合作夥伴認可我們的許多專業證書，並且我們還有許多合作夥伴可以幫助您準備認證考試。您可以在適用的各個專業證書頁面上找到更多信息。
此專業證書包含 5 門課程
Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting.
The Bits and Bytes of Computer Networking
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting. We’ll wrap up by covering how this information might show up in a job interview and giving you a few tips for troubleshooting on the spot. By the end of this course, you’ll be able to: ● describe computer networks in terms of a five-layer model. ● understand all of the standard protocols involved with TCP/IP communications. ● grasp powerful network troubleshooting tools and techniques. ● learn network services like DNS and DHCP that help make computer networks run. ● understand cloud computing, everything as a service, and cloud storage.
Operating Systems and You: Becoming a Power User
In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware. We’ll wrap up with an example of how you might see this content show up in an interview setting. By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter. ● set up users, groups, and permissions for account access. ● install, configure, and remove software on the Windows and Linux operating systems. ● configure disk partitions and filesystems. ● understand how system processes work and how to manage them. ● work with system logs and remote connection tools. ● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role.
System Administration and IT Infrastructure Services
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster. By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization. ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers. ● understand how to make the most of the cloud for your organization. ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP. ● choose and manage the tools that your organization will use. ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster. ● utilize systems administration knowledge to plan and improve processes for IT environments.
關於 Google
常見問題
退款政策是如何规定的？
我可以只注册一门课程吗？
可以！点击您感兴趣的课程卡开始注册即可开始学习。注册并完成课程后，您可以获得可共享的证书，或者您也可以旁听该课程免费查看课程资料。如果您订阅的课程是某证书的一部分，系统会自动为您订阅完整的证书。访问您的学生面板，跟踪您的进度。
此课程是 100% 在线学习吗？是否需要现场参加课程？
此课程完全在线学习，无需到教室现场上课。您可以通过网络或移动设备随时随地访问课程视频、阅读材料和作业。
What is IT support?
Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.
Why did Google create this program?
Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in about 8-12 months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.
What background knowledge is necessary?
None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments.
Do I need to take the courses in a specific order?
We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.
What will I be able to do upon completing the professional certificate?
This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Cognizant, GE Digital, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google.
What kind of companies hire IT Support professionals?
Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech. In the US alone, jobs in this field are projected to grow 10% between 2016 and 2026 -- faster than the average of all other occupations (https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm).
What is unique about this program?
The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.
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