關於此 專業證書

1,942,029 次近期查看
This 5-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunity for all. Learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, Hulu, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. You can also earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams. Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration and security. You’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating ~5 hours a week, you can complete in under six months. Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses. Learn more in the FAQs below. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate.
可分享的證書
完成後獲得證書
100% 在線課程
立即開始,按照自己的計劃學習。
靈活的計劃
設置並保持靈活的截止日期。
初級
英語(English)
字幕:英語(English), 西班牙語(Spanish), 巴西葡萄牙語, 阿拉伯語(Arabic)
可分享的證書
完成後獲得證書
100% 在線課程
立即開始,按照自己的計劃學習。
靈活的計劃
設置並保持靈活的截止日期。
初級
英語(English)
字幕:英語(English), 西班牙語(Spanish), 巴西葡萄牙語, 阿拉伯語(Arabic)

此專業證書包含 5 門課程

課程1

課程 1

Technical Support Fundamentals

4.8
42,937 個評分
11,063 條評論
課程2

課程 2

The Bits and Bytes of Computer Networking

4.7
17,472 個評分
4,021 條評論
課程3

課程 3

Operating Systems and You: Becoming a Power User

4.7
10,035 個評分
1,907 條評論
課程4

課程 4

System Administration and IT Infrastructure Services

4.7
8,235 個評分
1,493 條評論

提供方

Google 徽標

Google

常見問題

  • 此专项课程不提供大学学分,但部分大学可能会选择接受专项课程证书作为学分。查看您的合作院校,了解详情。Coursera 上的在线学位Mastertrack™ 证书提供获得大学学分的机会。

  • 如果订阅,您可以获得 7 天免费试听,在此期间,您可以取消课程,无需支付任何罚金。在此之后,我们不会退款,但您可以随时取消订阅。请阅读我们完整的退款政策

  • 可以!点击您感兴趣的课程卡开始注册即可开始学习。注册并完成课程后,您可以获得可共享的证书,或者您也可以旁听该课程免费查看课程资料。如果您订阅的课程是某证书的一部分,系统会自动为您订阅完整的证书。访问您的学生面板,跟踪您的进度。

  • 此课程完全在线学习,无需到教室现场上课。您可以通过网络或移动设备随时随地访问课程视频、阅读材料和作业。

  • Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.

  • None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments.

  • We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

  • This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Cognizant, GE Digital, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google.

  • Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech. In the US alone, jobs in this field are projected to grow 10% between 2016 and 2026 -- faster than the average of all other occupations (https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm).

  • The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.

  • The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the program--the equivalent of four college courses at the associate degree-level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.

  • The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification. Upon completion of the certificate program, you can download the CompTIA A+ exam objectives to ensure that you’ve studied everything before taking the exams.

    If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more here

  • Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.

還有其他問題嗎?請訪問 學生幫助中心