About this course: In this course, you’ll learn how to use the major operating systems, Windows and Linux, which are a core component of IT. Through a combination of video lectures, demonstrations, and hands-on practice, you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware. By the end of this course you’ll be able to: - navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter. - set up users, groups, and permissions for account access. - install, configure, and remove software on the Windows and Linux operating systems. - configure disk partitions and filesystems. - understand how system processes work and how to manage them. - work with system logs and remote connection tools. - utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Who is this class for: This program is intended for beginners who are interested in developing the skills necessary to perform entry-level IT support. No pre-requisite knowledge is required. However, if you do have some familiarity with IT, you can skip through any content that you might already know and speed ahead to the graded assessments.
Created by: Google
| Basic Info | Course 3 of 5 in the Google IT Support Professional Certificate Specialization |
| Level | Beginner |
| Commitment | 8 - 10 hours per week |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Navigating the System
Welcome to the Operating Systems course of the IT Support Professional Certificate! In the first week of this course, we will cover the basics of Windows and Linux operating systems (OS). We will learn about how directories and files work in Windows and Linux OS. You will also learn practical ways to manipulate files and directories in the Windows graphical user interface (GUI), Windows command line interface (CLI), and Linux shell. By the end of this module, you will interact with files and directories and perform basic text manipulation in Windows and Linux OS.
32 videos, 10 readings, 2 practice quizzes
- 阅读: Navigating Coursera
- 阅读: Program Surveys
- 阅读: How to Use Discussion Forums
- 阅读: Get to Know Your Classmates
- 讨论提示: Meet and Greet
- Video: Lesson Overview & Practice Tips
- 阅读: Supplemental Reading for Windows CLI & Unix Bash
- Video: List Directories in a GUI
- 阅读: Supplemental Reading for 'Size' vs 'Size of Disk' in Windows
- Video: Windows: List Directories in CLI
- Video: Linux: List Directories
- Video: Windows: Changing Directories in the GUI
- Video: Windows: Changing Directories in the CLI
- Video: Linux: Changing Directories in Bash
- Video: Windows: Make Directories in the GUI & CLI
- Video: Linux: Make Directories in Bash
- Video: Windows: Command History
- Video: Linux: Command History
- Video: Windows: Copying Files & Directories
- Video: Linux: Copying Files and Directories
- Video: Windows: Moving and Renaming Files, Directories
- Video: Linux: Moving and Renaming Files, Directories
- Video: Windows: Removing Files & Directories
- Video: Linux: Removing Files & Directories
- 讨论提示: Your Favorite OS
- Video: Cindy Why OS is Important
- 练习测验: Basic Commands
- Video: Windows: Display File Contents
- Video: Linux: Display File Contents
- Video: Windows: Modifying Text Files
- 阅读: Supplemental Reading for Notepad++
- Video: Linux: Modifying Text Files
- 阅读: Supplemental Reading for GNU Documentation
- Video: Windows Powershell
- Video: Windows: Searching within Files
- Video: Windows: Searching within Directories
- Video: Linux: Searching within Files
- Video: Windows: Input, Output, and the Pipeline
- Video: Linux: Input, Output and Pipeline
- Video: Windows and Linux Advanced Navigation
- 阅读: Supplemental Reading for Windows PowerShell
- Video: Ben First Tech Job
- 讨论提示: What did you learn about OS?
- 练习测验: File and Text Manipulation
- Video: Instructions for Accessing Linux Qwiklabs
- 阅读: Instructions for Accessing Windows Qwiklabs
Graded: Accessing Qwiklabs
Graded: Create, Modify, and Remove Files and Folders in Windows
Graded: Create, Modify, and Remove Files and Folders in Linux
WEEK 2
Users and Permissions
In the second week of this course, we'll learn about configuring users and permissions in Windows and Linux OS. As an IT Support Specialist, it's important to know how to grant the appropriate permissions to users and groups for both Windows and Linux OS. By the end of this module, you will know how to add, modify, and remove users for a computer and for specific files and folders by using the Windows GUI, Windows CLI, and Linux shell.
15 videos, 3 readings, 1 practice quiz
- Video: Windows: View User and Group Information
- Video: Windows: View User and Group Information using CLI
- Video: Linux: Users, Superuser and Beyond
- Video: Windows: Passwords
- 阅读: Supplemental Reading for Windows Passwords
- Video: Linux: Passwords
- Video: Windows: Adding and Removing Users
- Video: Linux: Adding and Removing Users
- Video: Ben Life as a CIO
- Video: Windows: File Permissions
- 阅读: Supplemental Reading for Windows ACL
- Video: Linux: File Permissions
- Video: Windows: Modifying Permissions
- Video: Linux: Modifying Permissions
- Video: Windows: Special Permissions
- 阅读: Supplemental Reading for Special Permissions in Windows
- Video: Linux: SetUID, SetGID, Sticky Bit
- 讨论提示: Your File & Folder Permissions
- 练习测验: Permissions
Graded: Create, Modify, and Remove File and Folder Permissions in Windows
Graded: Create, Modify, and Remove File and Folder Permissions in Linux
WEEK 3
Package and Software Management
In the third week of this course, we'll learn about package and software management in Windows and Linux OS. It's important to know how package installs work and how devices and drivers are managed within these operating systems. We will also learn about different packaging and file compression methods. By the end of this module, you will know how to create, update, and remove software by using the Windows GUI, Windows CLI and Linux shell.
15 videos, 13 readings, 4 practice quizzes
- Video: Windows: Software Packages
- 阅读: Supplemental Reading for Windows Software Packages
- Video: Linux: Software Packages
- Video: Windows: Archives
- 阅读: Supplemental Reading for 7-Zip and PowerShell Zips
- Video: Linux: Archives
- 阅读: Supplemental Reading for the Linux Tar Command
- Video: Windows: Package Dependencies
- 阅读: Supplemental reading for Windows Package Dependencies
- Video: Linux: Package Dependencies
- 阅读: Supplemental Reading for Linux Package Dependencies
- 练习测验: Software Distribution
- Video: Windows: Package Manager
- 阅读: Supplemental Reading for Windows Package Managers
- Video: Linux: Package Manager Apt
- 阅读: Supplemental Reading for Linux PPAs
- 阅读: Supplemental Reading on GIMP
- 练习测验: Package Managers
- Video: Windows: Underneath the Hood
- 阅读: Supplemental Reading for Windows Installers and Process Monitors
- Video: Linux: Underneath the Hood
- 练习测验: What’s happening in the background?
- Video: Windows: Devices and Drivers
- 阅读: Supplemental Reading Windows Devices and Drivers
- Video: Linux: Devices and Drivers
- 阅读: Supplemental reading for Linux Devices and Drivers
- Video: Window: Operating System Updates
- 阅读: Supplemental Reading for Windows Update
- Video: Linux: Operating System Updates
- 阅读: Supplemental Reading for Linux Update
- 讨论提示: What would you do?
- 练习测验: Device Software Management
Graded: Create, Update and Remove Software in Windows
Graded: Create, Update and Remove Software in Linux
WEEK 4
Filesystems
In the fourth week of this course, we'll learn about how filesystems work for Windows and Linux OS. We'll learn about filesystem types and why they're different for certain OS. We'll learn about disk partitioning and virtual memory and why these are so important for an IT Support Specialist's role. We'll also cover ways mount and unmount filesystems, read disk usage, and repair filesystems. By the end of this module, you will partition and format a disk drive yourself in both Windows and Linux.
16 videos, 9 readings, 1 practice quiz
- Video: Review of Filesystems
- 阅读: Supplemental Reading for FAT32 File System
- Video: Disk Anatomy
- Video: Windows: Disk Partitioning and Formatting a Filesystem
- 阅读: Supplemental Reading for Disk Partitioning and Formatting in Windows
- Video: Windows: Mounting and Unmounting a Filesystem
- Video: Linux: Disk Partitioning and Formatting a Filesystem
- Video: Linux: Mounting and Unmounting a Filesystem
- 阅读: Supplemental reading Mounting and Unmounting a Filesystem in Linux
- Video: Windows: Swap
- 阅读: Supplemental Reading for Windows Paging
- Video: Linux: Swap
- 阅读: Supplemental Reading for Linux Swap
- Video: Windows: Files
- 阅读: Supplemental Reading on NTFS File System
- Video: Linux: Files
- Video: Windows: Disk Usage
- 阅读: Supplemental Reading for Windows Disk Usage
- Video: Linux: Disk Usage
- 阅读: Supplemental reading for Linux Disk Usage
- Video: Windows: Filesystem Repair
- Video: Linux: Filesystem Repair
- 阅读: Supplemental Reading for Linux Filesystem Repair
- Video: Ben Passion
- 讨论提示: Disk Partitioning
- 练习测验: Filesystem Types
Graded: Partition and Format a Disk Drive in Windows
Graded: Partition and Format a Disk Drive in Linux
WEEK 5
Process Management
In the fifth week of this course, we'll explore process management. As an IT Support Specialist, it is important to use system tools to read and understand process statuses of machines. We will cover ways to start and terminate a process in Windows and Linux. We will also apply troubleshooting tools to solve problems with processes and resources. By the end of this module, you will use Windows and Linux commands to do practical process maintenance.
12 videos, 7 readings, 3 practice quizzes
- Video: Programs vs Processes Revisited
- Video: Windows: Process Creation and Termination
- 阅读: Supplemental Reading for Process Creation and Termination in Windows
- Video: Linux: Process Creation and Termination
- Video: Jess Passions
- 练习测验: Life of a Process
- Video: Windows: Reading Process Information
- 阅读: Supplemental Reading for Reading Process Information in Windows
- Video: Linux: Reading Process Information
- 阅读: Supplemental Reading for Reading Process Information in Linux
- Video: Linux: Signals
- 阅读: Supplemental Reading for Windows Signal
- Video: Windows: Managing Processes
- 阅读: Supplemental Reading for Managing Processes in Windows
- Video: Linux: Managing Processes
- 练习测验: Managing Processes
- Video: Windows: Resource Monitoring
- 阅读: Supplemental Reading Resource Monitoring in Windows
- Video: Linux: Resource Monitoring
- 阅读: Supplemental reading for Resource Monitoring in Linux
- 讨论提示: Your CPU
- 练习测验: Process Utilization
Graded: Maintaining Efficient Process Utilization on Your Computer in Windows
Graded: Maintaining Efficient Process Utilization on Your Computer in Linux
WEEK 6
Operating Systems in Practice
Congratulations, you've made it to the final week in the course! In the last week of this course, we will cover some of the practical aspects of operating systems that you'll use all the time in IT Support. We will cover remote access and how to troubleshoot a computer from afar. We'll explore virtualization tools to manage and remove virtual instances, use logs for system monitoring, and show you a few different techniques for OS deployment. By the end of this module, you will apply all the skills from this course to debug some issues within Windows and Linux OS. Good luck!
15 videos, 5 readings, 2 practice quizzes
- Video: Remote Connection and SSH
- Video: Remote Connections on Windows
- 讨论提示: Performing remotely as an IT Support Specialist
- 阅读: Supplemental reading for Remote Connections in Windows
- Video: Remote Connection File Transfer
- Video: Remote Connection File Transfer on Windows
- 阅读: Supplemental Reading for Remote Connection File Transfer in Windows
- 讨论提示: Remote Desktop
- 练习测验: Remote Access
- Video: Virtual Machines
- 阅读: Supplemental reading for Virtual Machines
- 讨论提示: VMs
- Video: System Monitoring
- Video: The Windows Event Viewer
- Video: Linux Logs
- 阅读: Supplemental Reading for Linux Logs
- Video: Working with Logs
- 练习测验: Logging
- Video: Imaging Software
- Video: Operating Systems Deployment Methods
- 阅读: Supplemental Reading for OS Deployment Methods
- 讨论提示: Your Learning Journey
- Video: Course Wrap Up
- Video: Heather Early Career Advice
- Video: Congratulations!
Graded: Use Logs to Help You Track Down an Issue in Windows
Graded: Use Logs to Help You Track Down an Issue in Linux
FAQs
How It Works
课程作业
每门课程都像是一本互动的教科书，具有预先录制的视频、测验和项目。
来自同学的帮助
与其他成千上万的学生相联系，对想法进行辩论，讨论课程材料，并寻求帮助来掌握概念。
证书
获得正式认证的作业，并与朋友、同事和雇主分享您的成功。
Creators
Google
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Pricing
| Purchase Course | |
|---|---|
| Access to course materials | Available |
| Access to graded materials | Available |
| Receive a final grade | Available |
| Earn a shareable Course Certificate | Available |
Ratings and Reviews
I enjoyed having labs which allowed us to apply our learning. However, many user's experienced trouble connecting to some windows RDP sessions also due to the recent windows 10 spring update which required a work around. Inspite of this. The linux lab's all worked very well.
I made it through. It wasn't easy but yet still i was able to make it, On my way to the Top!!! Thanks to all the instructors.
Excellent course marred only by a few issues with objective tracking in Windows lab instances.
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A very good and well prepared course, I would recommend it to any one!