This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
提供方
ICPM 注册主管 專業證書职业经理人认证机构課程信息
48,443 次近期查看
可靈活調整截止日期
根據您的日程表重置截止日期。
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 1 門課程（共 3 門）
初級
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
完成時間大約為10 小時
英語（English）
字幕：法語（French）, （歐洲人講的）葡萄牙語, 俄語（Russian）, 英語（English）, 西班牙語（Spanish）
您將學到的內容有
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
您將獲得的技能
- Building a customer service culture
- Active Listening
- Communication
- Holding effective meetings
- Understanding diverse others
可靈活調整截止日期
根據您的日程表重置截止日期。
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 1 門課程（共 3 門）
初級
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
完成時間大約為10 小時
英語（English）
字幕：法語（French）, （歐洲人講的）葡萄牙語, 俄語（Russian）, 英語（English）, 西班牙語（Spanish）
提供方
授課大綱 - 您將從這門課程中學到什麼
完成時間為 2 小時
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成時間為 2 小時
7 個視頻 （總計 35 分鐘）, 2 個閱讀材料, 2 個測驗
完成時間為 2 小時
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成時間為 2 小時
8 個視頻 （總計 39 分鐘）
完成時間為 2 小時
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成時間為 2 小時
8 個視頻 （總計 43 分鐘）
完成時間為 2 小時
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
完成時間為 2 小時
5 個視頻 （總計 31 分鐘）, 1 個閱讀材料, 2 個測驗
審閱
- 5 stars83.52%
- 4 stars12.94%
- 3 stars0.58%
- 2 stars0.88%
- 1 star2.05%
來自MODERN SUPERVISOR SKILLS 的熱門評論
由 SL 提供2021年4月6日
The course was straightforward but also gave me insight that I hadn't thought of before. I will definitely continue.
由 DK 提供2022年6月18日
Really amazing course. The content covered in just this first module already gave me the confidence and prepearation for the job. Looking forward to completing all three
由 FM 提供2020年12月4日
Everything was very educational. Briefly concise and easy to understand. It was an amazing learning experience. Thank you.
由 NR 提供2021年1月2日
This is a challenging course. It is very informative and there is soo much to grasp in a short space of time.
關於 ICPM 注册主管 專業證書
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.
常見問題
我什么时候能够访问课程视频和作业？
我订阅此证书后会得到什么？
Do I need management or supervisory experience to take this course?
Do I need any special software?
還有其他問題嗎？請訪問 學生幫助中心。
