課程信息
4.7
202 個評分
63 個審閱
100% 在線

100% 在線

立即開始,按照自己的計劃學習。
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可靈活調整截止日期

根據您的日程表重置截止日期。
完成時間(小時)

完成時間大約為7 小時

建議:5 weeks of study, 1 hour/week...
可選語言

英語(English)

字幕:英語(English), 阿拉伯語(Arabic), 法語(French), 意大利語, 德語(German), 西班牙語(Spanish)...

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CommunicationStaff ManagementCoachingPerformance Management
100% 在線

100% 在線

立即開始,按照自己的計劃學習。
可靈活調整截止日期

可靈活調整截止日期

根據您的日程表重置截止日期。
完成時間(小時)

完成時間大約為7 小時

建議:5 weeks of study, 1 hour/week...
可選語言

英語(English)

字幕:英語(English), 阿拉伯語(Arabic), 法語(French), 意大利語, 德語(German), 西班牙語(Spanish)...

教學大綱 - 您將從這門課程中學到什麼

1
完成時間(小時)
完成時間為 1 小時

Introduction to Giving Helpful Feedback and Positive Feedback

The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately. ...
Reading
6 個視頻 (總計 28 分鐘), 1 個閱讀材料, 1 個測驗
Video6 個視頻
Why Feedback is Important5分鐘
Positive Feedback Defined4分鐘
The Impact of Positive Expectations2分鐘
Positive Expectations at Work5分鐘
Positive Feedback: Intriguing Possibilities6分鐘
Reading1 個閱讀材料
Course Syllabus10分鐘
Quiz1 個練習
Week 1 Quiz20分鐘
2
完成時間(小時)
完成時間為 1 小時

Negative Feedback: Use With Caution

Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work....
Reading
3 個視頻 (總計 21 分鐘), 1 個測驗
Video3 個視頻
Negative Feedback Bias4分鐘
The Broad Impact of Negative Feedback9分鐘
Quiz1 個練習
Week 2 Quiz12分鐘
3
完成時間(小時)
完成時間為 1 小時

The Seven Essential Feedback Skills - Part I

Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity. ...
Reading
5 個視頻 (總計 34 分鐘), 1 個測驗
Video5 個視頻
Introduction to the Seven Feedback Skills2分鐘
Skill 1: Focus on Specific Behavior8分鐘
Skill 2: Keep it Impersonal12分鐘
Skill 3: Keep it Goal-Oriented6分鐘
Quiz1 個練習
Week 4 Part I Quiz20分鐘
4
完成時間(小時)
完成時間為 1 小時

The Seven Essential Feedback Skills - Part II

This week we continue building on your knowledge of the seven essential feedback skills....
Reading
5 個視頻 (總計 42 分鐘), 1 個測驗
Video5 個視頻
Skill 5: Ensure Understanding7分鐘
Skill 6: Make Sure it is Controllable5分鐘
Make Sure it is Controllable: The Manager's Role6分鐘
Skill 7: Tailor the Feedback to Fit the Employee:10分鐘
Quiz1 個練習
Week 4 Part II Quiz20分鐘

講師

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Tracy Jennings

Senior Instructor
Management and Entrepreneurship Division

關於 University of Colorado Boulder

CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies....

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