This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork.
提供方
Giving Helpful Feedback
科罗拉多大学波德分校
課程信息
16,609 次近期查看
學生職業成果
17%
通過此課程獲得實實在在的工作福利
您將獲得的技能
CommunicationStaff ManagementCoachingPerformance Management
學生職業成果
17%
通過此課程獲得實實在在的工作福利
100% 在線
立即開始，按照自己的計劃學習。
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完成時間大約為7 小時
建議：5 weeks of study, 1 hour/week
英語（English）
字幕：阿拉伯語（Arabic）, 法語（French）, 意大利語, 德語（German）, 英語（English）, 西班牙語（Spanish）
教學大綱 - 您將從這門課程中學到什麼
完成時間為 1 小時
Introduction to Giving Helpful Feedback and Positive Feedback
The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately.
完成時間為 1 小時
6 個視頻 （總計 28 分鐘）, 1 個閱讀材料, 1 個測驗
6 個視頻
Why Feedback is Important5分鐘
Positive Feedback Defined4分鐘
The Impact of Positive Expectations2分鐘
Positive Expectations at Work5分鐘
Positive Feedback: Intriguing Possibilities6分鐘
1 個閱讀材料
Course Syllabus10分鐘
1 個練習
Week 1 Quiz20分鐘
完成時間為 1 小時
Negative Feedback: Use With Caution
Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work.
完成時間為 1 小時
3 個視頻 （總計 21 分鐘）
1 個練習
Week 2 Quiz12分鐘
完成時間為 1 小時
The Seven Essential Feedback Skills - Part I
Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity.
完成時間為 1 小時
5 個視頻 （總計 34 分鐘）
5 個視頻
Introduction to the Seven Feedback Skills2分鐘
Skill 1: Focus on Specific Behavior8分鐘
Skill 2: Keep it Impersonal12分鐘
Skill 3: Keep it Goal-Oriented6分鐘
1 個練習
Week 4 Part I Quiz20分鐘
完成時間為 1 小時
The Seven Essential Feedback Skills - Part II
This week we continue building on your knowledge of the seven essential feedback skills.
完成時間為 1 小時
5 個視頻 （總計 42 分鐘）
5 個視頻
Skill 5: Ensure Understanding7分鐘
Skill 6: Make Sure it is Controllable5分鐘
Make Sure it is Controllable: The Manager's Role6分鐘
Skill 7: Tailor the Feedback to Fit the Employee:10分鐘
1 個練習
Week 4 Part II Quiz20分鐘
審閱
4.7
來自GIVING HELPFUL FEEDBACK的熱門評論
由 DS 提供Sep 6, 2017
Great Course. I love the way it is designed, delivered. I learned a lot. The most imporatnt part is that I enjoy every bit of the session and completed everything less than a week. :)
由 DH 提供Aug 14, 2016
Only directed to business situations. Probably great for managers. Some of the ideas I'm sure could work in personal situations as well but hard to know exactly how or which ones.
由 BC 提供Dec 2, 2016
Excellent course. I started it being a bit skeptical, just with the intention to go quickly through some video scripts. but I changed my mind. There is so much to learn here
由 SH 提供Sep 30, 2019
Many times we think we are doing the feedback process correctly but it's important to keep the parameters in front of us so that we can evaluate the process better
由 PW 提供Jun 10, 2017
Excellent course with resources to be used immediately. Opportunity to learn independently and apply the principles with exemplars and video to guide the process.
由 EP 提供Jul 9, 2019
interesting, a lot of examples,\n\nthe only drawback for me is that the presenter seems to rigid and unatural during the presentations of the different subjects
由 RR 提供Sep 23, 2018
It is a good course. Helps in building confidence when reviewing your subordinate's performance and giving them feedback in a proper and dignified manner.
由 SM 提供Nov 25, 2019
this course helped me identify the importance of giving feedback and the skills/ points to keep in mind while giving both negative and positive feedback
由 AA 提供Jul 18, 2017
Well orchestrated. Excellent material. Remains practical while ddressing multiple aspects. Provides a lot of examples to comprehend and relate to.
由 AT 提供Dec 17, 2019
Very relevant to the job I do, should help me manage my team better. Can be applied even to one's personal life while interacting with anyone.
由 TD 提供Aug 11, 2018
It is a course which you can connect with, its guidelines especially the feedback skills can be applied both at the work place and at home
由 PD 提供Dec 16, 2019
Learnt a lot about providing feedback to the team, when & how should a manager deliver the feedback. overall very informative sessions.
提供方
科罗拉多大学波德分校
CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.
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