Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
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第 1 門課程（共 3 門）
中級
Bachelors degree
完成時間大約為26 小時
英語（English）
字幕：英語（English）
您將學到的內容有
Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
Apply communication skills to performance feedback and achieve organizational objectives.
Identify the concept of communication to clarify its importance.
可靈活調整截止日期
根據您的日程表重置截止日期。
可分享的證書
完成後獲得證書
100% 在線
立即開始，按照自己的計劃學習。
第 1 門課程（共 3 門）
中級
Bachelors degree
完成時間大約為26 小時
英語（English）
字幕：英語（English）
提供方
蒙特雷科技大学
Tecnológico de Monterrey es una de las instituciones educativas privadas sin fines de lucro más grande en Latinoamérica, con más de 98,000 estudiantes en preparatoria, licenciatura, y posgrado.
授課大綱 - 您將從這門課程中學到什麼
完成時間為 7 小時
Topic 1. Human communication levels
In the first topic of this course, you will study the concept of human communication, its importance in people’s lives, and its application to the environments we move in: family, professional, and social. At the same time, you will learn about communication levels, which allow both the sender and the receiver to identify the level we are communicating in order to establish a connection between both parties.
完成時間為 7 小時
2 個視頻 （總計 16 分鐘）, 15 個閱讀材料, 5 個測驗
完成時間為 5 小時
Topic 2. Assertive communication
This week will cover information on assertive communication, the ability to communicate with messages that are delivered clearly, firmly, directly, and respectfully. The goal is for you to learn about assertiveness, the first communication skill that is the foundation of dialogue, so you can put it into practice. You will also learn a technique that is easy to use, that you can use immediately to deliver assertive messages.
完成時間為 5 小時
2 個視頻 （總計 13 分鐘）, 9 個閱讀材料, 3 個測驗
完成時間為 6 小時
Topic 3. Empathetic listening
This week you will learn essential aspects of the second interpersonal communication skill: empathetic listening.
完成時間為 6 小時
2 個視頻 （總計 10 分鐘）, 9 個閱讀材料, 5 個測驗
完成時間為 7 小時
Topic 4. Performance feedback
During this last week of the course, you’ll learn more about the third interpersonal communication skill: performance feedback. This is a skill that, overall, allows us to respond to messages from other people; and specifically, can be used as a tool to improve performance in sessions to establish goals and evaluate performance. In this way, effective leaders increase their ability to direct, guide, teach, and motivate collaborators by correctly using feedback.
完成時間為 7 小時
2 個視頻 （總計 11 分鐘）, 10 個閱讀材料, 5 個測驗
關於 Leadership and Negotiation Skills 專項課程
This Specialized Program is aimed at leaders who are interested in consolidating their negotiation and communication skills, applying communication techniques that improve relationships and favor cooperation between the parties involved.
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