Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.

Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.

Extremely cumbersome, sometimes not understand what to do, how to proceed.

​a lot of little bugs the captions werent mayching the voice on the video

dislike peer review havent learned enough to judge others

It was very practical and involving

Not what I expected.

A lot of very pointless tasks that maybe in theory should be helpful but they are not. At least can be skipped, sort of.

Peer graded assignments slows down individual students pace.

Alright... This is an amazing course but unfortunately your assignments are not as clear as they may sound, because it says that I can chose to do it or not and I fished all the important ones but still had a 60 percent on your course, So I would IDVISE who ever created this course to try and copy GOOGLE'S courses, when you are done you are done, unfortunately I will have to cancel my subscription today because I do not want to be charged for something that I did not get.

Please if any of the people responsible for this course or app sees this comment, do consider on trying the course then rate my comment.

I wish you all the best and I did want to get this certification.

Good luck for you GUYS.

I previously completed the Google I.T. Support Professional certificate. I started this course with no problem, mainly out of curiosity, and completed most of the first weeks assignments then was unable to work on this course for a few weeks. Now they've locked the course and are asking me for $99 to finish it, for a certificate not a single employer is actually looking for. lol, not only is that a hard pass, but this experience has completely turned me off to Coursera. Btw, no employers care about the Google cert either. Don't waste your time here, I suggest getting your A+ and then move on to either Windows administration certs or networking certs depending on your field of interest. Good luck.

When I completed this course, it was titled, "IBM Customer Engagement Specialist Professional Certificate," and now it's showing as a generic customer service course. I have the e-mail confirming that I completed that course and that I could claim my digital badge, but

it's no longer there. Why?

I was happy to finish the course but was very disappointed that i did not get a certificate from IBM- Customer engagement specialist Certificate.

Old and rotten techniques are being taught. I request not to take the course

i complete and it wont move me forward