課程信息
4.1
797 ratings
147 reviews
In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...
Stacks

Course 4 of 10 in the

Globe

100% 在線課程

立即開始,按照自己的計劃學習。
Calendar

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根據您的日程表重置截止日期。
Clock

建議:4-8 hours of videos, readings, and quizzes

完成時間大約為5 小時
Comment Dots

English

字幕:English, Vietnamese, Arabic

您將學到的內容有

  • Check
    Apply proven techniques for effective conference calls and webinars
  • Check
    Decipher the communications styles of executive managers
  • Check
    Identify and solve common obstacles to effective communication
  • Check
    Understand the benefits of effective communication in the workplace

您將獲得的技能

Communication By TypeActive ListeningCommunicationCommunications Management
Stacks

Course 4 of 10 in the

Globe

100% 在線課程

立即開始,按照自己的計劃學習。
Calendar

可靈活調整截止日期

根據您的日程表重置截止日期。
Clock

建議:4-8 hours of videos, readings, and quizzes

完成時間大約為5 小時
Comment Dots

English

字幕:English, Vietnamese, Arabic

教學大綱 - 您將從這門課程中學到什麼

1

章節
Clock
完成時間為 2 小時

Communicating With Peers

...
Reading
5 個視頻(共 32 分鐘), 8 個閱讀材料, 1 個測驗
Video5 個視頻
1.1 Communicating With Peers Part 14分鐘
1.2 Communicating With Peers Part 27分鐘
1.3 Book Chat: Working Effectively with Virtual Teams9分鐘
1.4 Tips for Effective Virtual Meetings8分鐘
Reading8 個閱讀材料
About this Course10分鐘
Please Take this Survey10分鐘
Lecture Slides10分鐘
Required Readings10分鐘
Module 1 Lecture Slides10分鐘
Module 1 Required Readings10分鐘
Resources for Working with and Managing a Virtual Team10分鐘
Slides for Lecture 1.410分鐘
Quiz1 個練習
Review10分鐘

2

章節
Clock
完成時間為 1 小時

Communicating With Your Manager

...
Reading
4 個視頻(共 27 分鐘), 2 個閱讀材料, 1 個測驗
Video4 個視頻
2.2 Interview with Starbucks HQ Manager6分鐘
2.3 Delivering Bad News4分鐘
2.4 Communicating Change Effectively10分鐘
Reading2 個閱讀材料
Module 2 Lecture Slides10分鐘
Module 2 Required Readings10分鐘
Quiz1 個練習
Review10分鐘

3

章節
Clock
完成時間為 1 小時

Communicating With Executives

...
Reading
3 個視頻(共 26 分鐘), 2 個閱讀材料, 1 個測驗
Video3 個視頻
3.2 Deciphering the Communication Styles of Managers12分鐘
3.3 Persuading Executive Managers8分鐘
Reading2 個閱讀材料
Module 3 Required Readings10分鐘
Module 3 Lecture Slides10分鐘
Quiz1 個練習
Review10分鐘

4

章節
Clock
完成時間為 1 小時

Communicating With Your Direct Reports

...
Reading
3 個視頻(共 24 分鐘), 4 個閱讀材料, 1 個測驗
Video3 個視頻
4.2 Giving Feedback to Your Employees11分鐘
4.3 Book Chat: "Listen Up"7分鐘
Reading4 個閱讀材料
Module 4 Lecture Slides10分鐘
Module 4 Required Readings10分鐘
Course Wrap-Up10分鐘
End of Course Survey10分鐘
Quiz1 個練習
Review10分鐘
4.1
Direction Signs

25%

完成這些課程後已開始新的職業生涯
Briefcase

83%

通過此課程獲得實實在在的工作福利

熱門審閱

創建者 NAApr 12th 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

創建者 MMFeb 1st 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

講師

Patricia Bravo, MBA, SPHR

Instructor, University of California, Irvine Extension

關於 University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

關於 Career Success 專項課程

This series of courses will help you build, develop and hone the essential skills needed to improve your employability and advancement in today’s dynamic workforce. The courses in this Specialization may be taken in any order. Each course can also be taken independently. The Specialization concludes with a Capstone project that will give you the opportunity to integrate and apply the skills you have gained throughout the courses to your individual and organizational needs....
Career Success

常見問題

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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