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學生對 Coursera Project Network 提供的 Create a services customer satisfaction process 的評價和反饋

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課程概述

In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions....
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