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4.8
11,885 個評分
2,726 個審閱

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初級

完成時間大約為20 小時

建議:8 - 10 hours per week...

英語(English)

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您將獲得的技能

Binary CodeCustomer SupportLinuxTroubleshooting

100% 在線

立即開始,按照自己的計劃學習。

可靈活調整截止日期

根據您的日程表重置截止日期。

初級

完成時間大約為20 小時

建議:8 - 10 hours per week...

英語(English)

字幕:英語(English)

教學大綱 - 您將從這門課程中學到什麼

1
完成時間為 2 小時

Introduction to IT

Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started! ...
14 個視頻 (總計 51 分鐘), 6 個閱讀材料, 3 個測驗
14 個視頻
What is IT?4分鐘
What does an IT Support Specialist do?2分鐘
Course Introduction2分鐘
From Abacus to Analytical Engine5分鐘
The Path to Modern Computers11分鐘
Kevin Career1分鐘
Computer Language3分鐘
Character Encoding3分鐘
Binary2分鐘
How to Count in Binary3分鐘
Abstraction2分鐘
Computer Architecture Overview3分鐘
Kevin Advice1分鐘
6 個閱讀材料
Navigating Coursera10分鐘
Program Surveys10分鐘
How to Use Discussion Forums10分鐘
Get to Know Your Classmates10分鐘
Supplemental Reading on Logic Gates10分鐘
About Graded Plugins10分鐘
3 個練習
Binary10分鐘
Computer Architecture4分鐘
How to Count in Binary2分鐘
2
完成時間為 2 小時

Hardware

In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch! ...
13 個視頻 (總計 69 分鐘), 4 個閱讀材料, 3 個測驗
13 個視頻
Introduction to Computer Hardware4分鐘
Programs and Hardware8分鐘
Joe Diversity1分鐘
CPU4分鐘
RAM3分鐘
Motherboards3分鐘
Storage4分鐘
Power Supplies4分鐘
Peripherals4分鐘
BIOS4分鐘
Ben's Advice1分鐘
Putting it All Together21分鐘
4 個閱讀材料
Supplemental Reading for CPUs10分鐘
Supplemental Reading for CPU architecture10分鐘
Supplemental Reading for Data Storage10分鐘
Supplemental Reading for USB Peripherals10分鐘
3 個練習
The Modern Computer4分鐘
Components8分鐘
Starting It Up8分鐘
完成時間為 2 小時

Hardware: Lesson Choices

Choose one of the two graded assessments. Choice 1: If you want to build a computer using simulated hardware components, choose the Quiz/Graded Plugin. | Choice 2: If you want to build a computer using real hardware components, choose the Peer Review. Note that once you complete one of the two graded assessment, you may still be prompted to complete the other assessment and the week completion check mark may not appear. This a current limitation on the UI that Coursera will be fixing soon. You can disregard and continue through the course, your progress will be recorded....
2 個閱讀材料, 2 個測驗
2 個閱讀材料
About Lesson Choices1分鐘
About Graded Plugins10分鐘
1 個練習
Assemble a Computer2分鐘
3
完成時間為 5 小時

Operating System

In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems. ...
19 個視頻 (總計 63 分鐘), 5 個閱讀材料, 5 個測驗
19 個視頻
Components of an Operating System6分鐘
Files and File Systems3分鐘
Process Management2分鐘
Memory Management2分鐘
I/O Management2分鐘
Interacting with the OS: User Space3分鐘
Logs2分鐘
The Boot Process2分鐘
Cindy Drive & Career Path1分鐘
Choosing an Operating System3分鐘
Virtual Machines2分鐘
Installing Windows5分鐘
Installing Linux6分鐘
What is Chrome OS?3分鐘
Installing Mac OS X3分鐘
Tri Ngo Obstacles & How to be successful in IT1分鐘
Introduction to Qwiklabs1分鐘
Instructions for Accessing Linux Qwiklabs5分鐘
5 個閱讀材料
Supplemental Reading for Chrome OS10分鐘
Supplemental Reading for ReFS File System10分鐘
Supplemental Reading for Choosing an OS10分鐘
Supplemental Reading for Ubuntu10分鐘
Instructions for Accessing Windows Qwiklabs10分鐘
3 個練習
What is an Operating System?14分鐘
Installing an Operating System10分鐘
Accessing Qwiklabs16分鐘
4
完成時間為 2 小時

Networking

In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world. ...
13 個視頻 (總計 43 分鐘), 1 個閱讀材料, 2 個測驗
13 個視頻
Basics of Networking7分鐘
Networking Hardware3分鐘
Language of the Internet2分鐘
The Web3分鐘
Victor First Job1分鐘
History of the Internet4分鐘
Limitations of the Internet3分鐘
Impact3分鐘
Internet of Things1分鐘
Gian What he does in Android Security1分鐘
Privacy and Security3分鐘
Heather Adkins Keeping Hackers Out2分鐘
1 個閱讀材料
Supplemental Reading for Internet of Things10分鐘
2 個練習
Limitations of the Internet12分鐘
Networking20分鐘
4.8
2,726 個審閱Chevron Right

熱門審閱

創建者 BMJul 31st 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

創建者 AHOct 4th 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

講師

關於 Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

關於 Google IT 支持专业认证课程 專項課程

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments. The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License....
Google IT 支持专业认证课程

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