good

It is indeed a very engaging course which should be further developed and deepened into likes of negotiation, persuasion, NLP

Very interesting course and wonderfully delivered by Professor Maurice Schweitzer. It was an immense value addition to me. Enjoyed every bit of the course. Thank you.

It was an informative course. Learned many new things

it was an amazing online course i have ever learnt

Thought this course should be required for anyone interested in leading and managing people. Excellent information.

I found this course to be insightful. The new perspectives will help build my mindfulness of the best ways to conduct conversations to create positive outcomes and impact.

awesome course for those who master their behavioral skills

This is very good

Thanks, professor. Learnt Alot.

Maurice is great! Very clear.. Good course.. Learnt a lot..

Excellent course. Every lecture brought new knowledge.

Great knowledge that I can use in advertisement, networking, buying process, team management, sales/ profit motivation ( what not to do), interview, making friends feel important, portraying oneself as the more honest and approachable person, reducing rivalry and in turn becoming happier.

Very nice!

Thank you!

Exceptional to understand some patterns among rivals and to improve communication skills

Excellent material on important topics that are usually taken for granted or dealt with intuitively, and often incorrectly. A highly recommended course to better understand the way of the world, and equip oneself to deal with it, and transform it to a global good.

I really learned more about my own communication skills with this course. I will utilize the skills leaned to be a better communicator, also be a more efficient goal setter.

I particularly like Prof. Schweitzer and you can actually download most of the papers he authored and co-authored from his university website. After reading at least abstract and discussion / conclusion of most of his paper (and with some already quite a lot more) published after 2000, I noticed that this course really does distill his work quite well. A lot of the practical implications can be learned in this course and whoever wants to dive deeper has his papers, for free.

I found most inspiring so far that negotiator self-efficacy moderates negative effects of anxiety on negotiator behavior (Schweitzer et al., 2009), which very much motivates me on learning even more about negotiations than learned in this course already. Apparently, University of Michigan just started offering a specialization on Coursera.

Working in the Customer Service Industry I found the whole course very illuminating. I use some of the concepts already but learning about context and theory behind them certainly will aid me in further developing on my tactics and influencing others in my company so that we can offer better service to our customers.

Thank you Prof. Schweitzer, University of Pennsylvania and everybody involved. Cheers

Really engaging !

Some of the quizzes were too difficult.

Well designed and articulated course!Excellent!

Good course for the theory on the different elements that influence our personnal and workplace communication.

It would have been nice if throughout the course the material was tied back to real world examples. So at the end of a week there might be a video saying 'hey this week we learned about building. Now we're going to look at how this might help you in a real world communication scenario. You've started a new job and it's your first day on the job. You want to make sure you're off to a good start' then maybe play through some examples of the right and wrong ways to build trust maybe with a question like the scenario plays and then the presenter asks 'was that the right way to build trust? Lets review' and then it plays back through the scene stopping for comments along the way.

Interesting and well structured course. Clear explainations, very useful the examples from news.

Good experience and a very good learning .......thanks