關於此課程：Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
此課程適用人群：This class is designed for anyone who wants to learn to communicate more effectively at work.
製作方： University of Pennsylvania
教學方： Maurice Schweitzer, Professor of Operations, Information and Decisions
The Wharton School
| 基本信息 | |
| 級別 | 初級 |
| 承諾學習時間 | 4 weeks of study, 2-3 hours per week |
| 語言 | 英語（English）, 字幕：中文（簡體） |
| 如何通過 | 通過所有計分作業以完成課程。 |
| 用戶評分 |
授課大綱
第 1 週
Cooperation, Competition, and Comparisons
In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful.
8 個視頻, 1 個閱讀材料, 1 個練習測驗
- 視頻: The Thin Line Between Cooperation and Competition
- 視頻: The Three Principles of Cooperation and Competition
- 視頻: The Mechanics of Comparisons
- 視頻: The Misery of Upward Comparisons
- Practice Quiz: Module 1 Practice Quiz
- 視頻: Comparisons and Motivation
- 視頻: Comparisons and Cheating
- 視頻: Comparisons: Finding Your Balance
- Reading: Module 1 Slides
- Discussion Prompt: Module 1 Discussion
已評分: Module 1 Quiz: Comparisons, Cooperation, and Competition
第 2 週
Trust
In this module, you'll explore how to gain and built trust to develop cooperation, and understand why this critical step can be so challenging. You'll examine the factors that develop a trusting relationship: demonstrating vulnerability, building rapport, and expressing warmth, and learn how to increase trust by uncovering common goals, common enemies, and interdependence. You'll also learn how to communicate with team members, friends, and opponents in a way that encourages trust. By the end of this module, you’ll understand how to build trusting relationships to achieve cooperation and mutual satisfaction.
7 個視頻, 1 個閱讀材料, 1 個練習測驗
- 視頻: Building Trust: Vulnerability
- 視頻: Building Trust: Rapport, Warmth, & Equality
- 視頻: Building Trust: Interdependence, Common Goals, & Common Enemies
- Practice Quiz: Module 2 Practice Quiz
- 視頻: Building Trust: Communication and Institutions
- 視頻: Signaling and Trust
- 視頻: Trust, Emotion, and Limited Feedback
- Reading: Module 2 Slides
- Discussion Prompt: Module 2 Discussion
已評分: Module 2 Quiz: Building Trust and Cooperation
第 3 週
Deception
In this module, you’ll learn what deception is, how to detect it, and what to do once you know it's taken place. You'll examine the most common cues that indicate deception and explore practical steps to take when you discover deception. You'll also be able to evaluate deceptions and transgressions to determine whether they are core or non-core violations. Finally, you'll analyze the components of successful apologies, so you can create your own, if necessary. By the conclusion of this module, you'll be able to better detect deception, and devise an appropriate reaction that will help you achieve your objectives.
9 個視頻, 1 個閱讀材料, 1 個練習測驗
- 視頻: The Challenge of Lie Detection
- 視頻: Cues to Detect Deception
- 視頻: Matching the Content and Context
- 視頻: Practical Steps
- 視頻: Nature of Violations
- 視頻: Learning from Bad Apologies
- Practice Quiz: Module 3 Practice Quiz
- 視頻: The Apology Formula
- 視頻: Preparing the Apology
- Reading: Module 3 Slides
- Discussion Prompt: Module 3 Discussion
已評分: Module 3 Quiz: Deception and Apologies
第 4 週
Effective Communication
This module was designed to teach you both the key principles of effective communication, and how to harness the power of setting goals to improve your performance. You’ll learn how to create memorable and persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. You'll also learn the how to use goal setting for maximum benefit while avoiding the common pitfalls of overly ambitious targets. By the end of this module, you'll be able to communicate effectively using the right medium, and use goal-setting to increase your productivity and boost your performance.
13 個視頻, 1 個閱讀材料, 1 個練習測驗
- 視頻: Make Messages Memorable
- 視頻: Asking Questions
- 視頻: A Deeper Look at Questions
- 視頻: Active Listening
- 視頻: Nonverbal Communication
- 視頻: Communication Media
- 視頻: Threats
- Practice Quiz: Module 4 Practice Quiz
- 視頻: The Benefits of Goals
- 視頻: Goal Setting Pitfalls
- 視頻: Making the Most of Goal Setting
- 視頻: Crossing the Finish Line
- 視頻: Course Conclusion
- Reading: Module 4 Slides
- Discussion Prompt: Module 4 Discussion
已評分: Module 4 Quiz: Effective Communication and Strategies
常見問題解答
運作方式
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Help from Your Peers
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Certificates
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製作方
University of Pennsylvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
價格
| 購買課程 | |
|---|---|
| 訪問課程材料 | 可用 |
| 訪問評分的材料 | 可用 |
| 收到最終成績 | 可用 |
| 獲得可共享的課程證書 | 可用 |
評分和審閱
ex
Great course about Communication. Clear, nice and easy :)
I love the instructor sir Maurice, that brilliant way he have to demonstrate with examples, and excellent course outline.
李
I 'll work harder.