Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
本課程是 Achieving Personal and Professional Success 專項課程 專項課程的一部分
Improving Communication Skills
提供方
教學大綱 - 您將從這門課程中學到什麼
週
1Cooperation, Competition, and Comparisons
In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful.
8 個視頻 （總計 54 分鐘）, 1 個閱讀材料, 2 個測驗
8 個視頻
The Thin Line Between Cooperation and Competition7分鐘
The Three Principles of Cooperation and Competition3分鐘
The Mechanics of Comparisons8分鐘
The Misery of Upward Comparisons11分鐘
Comparisons and Motivation6分鐘
Comparisons and Cheating6分鐘
Comparisons: Finding Your Balance9分鐘
1 個閱讀材料
Module 1 Slides10分鐘
2 個練習
Module 1 Practice Quiz10分鐘
Module 1 Quiz: Comparisons, Cooperation, and Competition20分鐘
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2Trust
In this module, you'll explore how to gain and built trust to develop cooperation, and understand why this critical step can be so challenging. You'll examine the factors that develop a trusting relationship: demonstrating vulnerability, building rapport, and expressing warmth, and learn how to increase trust by uncovering common goals, common enemies, and interdependence. You'll also learn how to communicate with team members, friends, and opponents in a way that encourages trust. By the end of this module, you’ll understand how to build trusting relationships to achieve cooperation and mutual satisfaction.
7 個視頻 （總計 55 分鐘）, 1 個閱讀材料, 2 個測驗
7 個視頻
Building Trust: Vulnerability5分鐘
Building Trust: Rapport, Warmth, & Equality9分鐘
Building Trust: Interdependence, Common Goals, & Common Enemies4分鐘
Building Trust: Communication and Institutions6分鐘
Signaling and Trust7分鐘
Trust, Emotion, and Limited Feedback9分鐘
1 個閱讀材料
Module 2 Slides10分鐘
2 個練習
Module 2 Practice Quiz10分鐘
Module 2 Quiz: Building Trust and Cooperation26分鐘
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3Deception
In this module, you’ll learn what deception is, how to detect it, and what to do once you know it's taken place. You'll examine the most common cues that indicate deception and explore practical steps to take when you discover deception. You'll also be able to evaluate deceptions and transgressions to determine whether they are core or non-core violations. Finally, you'll analyze the components of successful apologies, so you can create your own, if necessary. By the conclusion of this module, you'll be able to better detect deception, and devise an appropriate reaction that will help you achieve your objectives.
9 個視頻 （總計 66 分鐘）, 1 個閱讀材料, 2 個測驗
9 個視頻
The Challenge of Lie Detection4分鐘
Cues to Detect Deception9分鐘
Matching the Content and Context9分鐘
Practical Steps8分鐘
Nature of Violations8分鐘
Learning from Bad Apologies7分鐘
The Apology Formula6分鐘
Preparing the Apology5分鐘
1 個閱讀材料
Module 3 Slides10分鐘
2 個練習
Module 3 Practice Quiz10分鐘
Module 3 Quiz: Deception and Apologies20分鐘
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4Effective Communication
This module was designed to teach you both the key principles of effective communication, and how to harness the power of setting goals to improve your performance. You’ll learn how to create memorable and persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. You'll also learn the how to use goal setting for maximum benefit while avoiding the common pitfalls of overly ambitious targets. By the end of this module, you'll be able to communicate effectively using the right medium, and use goal-setting to increase your productivity and boost your performance.
13 個視頻 （總計 88 分鐘）, 1 個閱讀材料, 2 個測驗
13 個視頻
Make Messages Memorable7分鐘
Asking Questions3分鐘
A Deeper Look at Questions10分鐘
Active Listening5分鐘
Nonverbal Communication7分鐘
Communication Media7分鐘
Threats14分鐘
The Benefits of Goals4分鐘
Goal Setting Pitfalls11分鐘
Making the Most of Goal Setting4分鐘
Crossing the Finish Line6分鐘
Course Conclusion1分鐘
1 個閱讀材料
Module 4 Slides10分鐘
2 個練習
Module 4 Practice Quiz10分鐘
Module 4 Quiz: Effective Communication and Strategies20分鐘
4.6
142 個審閱43%
完成這些課程後已開始新的職業生涯
24%
通過此課程獲得實實在在的工作福利
11%
加薪或升職
熱門審閱
創建者 AJ•Mar 10th 2018
What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.
創建者 CS•Apr 7th 2018
As a business development professional, this course helps me to hone in my communication skill, as well as gaining insights to tips that I didn't know about.
講師
Maurice Schweitzer
Professor of Operations, Information and DecisionsThe Wharton School
關於 University of Pennsylvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
關於 Achieving Personal and Professional Success 專項課程
Based on four of the most popular courses taught at the Wharton School, Achieving Personal and Professional Success is designed to introduce the tools and techniques for defining and achieving success at home and at work. You'll learn how to find your passion and core values, how to apply these values to your own life, how to work well with others, how to communicate effectively, how to set goals, how to use influence to achieve these goals, and even how to say you are sorry. Through exercises, self-diagnostic surveys, quizzes, and many case studies, you'll discover how to define not only what you want, but also the best way to get it. While many business courses cover topics related to successful organizational practices, these courses provide key insights into successful personal practices, whether you are in the office or in your home. We all bring ourselves to work every day, and these courses will help you be your best self wherever you are.
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