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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,649 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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9901 - 9925 of 10,000 Reviews for Technical Support Fundamentals

By Henry A

Feb 26, 2019

Week 3 really needs some help on fixing errors. Other than that great course so far.

By Jose M C

Jan 10, 2019

The course is very easy to follow. I like the way each instructors explained things.

By Issa M M S

Jan 7, 2019

Very Informative, 10 years in the IT field and i still learned new things! Thank you

By Matthew C L

Oct 15, 2018

You can start this course with zero previous knowledge or experience with computers.

By Nathan M

Sep 29, 2018

Great course!!! can't wait to see what to see what the future courses have to offer

By Matthew N

Jul 18, 2018

Great course for beginners and also for tech's that want to brush up on their skills

By William G

Apr 17, 2018

One or two small inaccuracies do not detract from this wonderful introduction to IT.

By muhammad y

Apr 2, 2018

i learn a lot about computer fundamental through it i learn about operating system.

By Sherri A

Feb 25, 2018

Excellent course. Covers all pertinent information. Wonderful teachers and videos.

By ARIF R

Feb 21, 2018

Great Course for IT Support to take a Certification from Google. Its awesome course.

By Dady S

Jan 24, 2024

this is great course, I got a new experience. this is an added value for me. thanks

By Michael A

Nov 25, 2023

Great course for beginners and a great refresher for those already in the IT field.

By Jerson C H

Sep 8, 2023

It's a good start for someone who doesn't know much about computers and technology.

By Ellie B

Aug 24, 2023

Great course very detailed and I got through it through a day! Absolutely loved it!

By norman c

Aug 23, 2023

La verdad aprendi muchas cosas que no sabía en este curso y me gusto mucho hacerlo.

By Deleted A

Jun 8, 2023

Love this course, a lot of good, needed information. And presented really well also

By Farmer G

May 10, 2023

Very education for someone like me who has very little knowledge in the I.T. field.

By Aravind A

Apr 7, 2023

Excellent course material with reinforcement sessions along-with quizzes and labs.

By Oluwafemi A

Mar 14, 2023

I love this course. It took me through learning and knowing the fundamentals of IT.

By Priscilla S

Mar 3, 2023

Excited to build my own computer! This is a great intro to IT specifically hardware

By Charana S

Jan 21, 2023

Amazing course for everyone, It is helpful to start an IT Technician job correctly.

By victor m

Jan 7, 2023

Precise and a wholesome introductory guide to IT support and Computer fundamentals.

By Timothy R H

Dec 1, 2022

An awesome experience and a great learning course. Looking forward to more courses.

By Gabriel O

Aug 1, 2022

This course is awesome. I'll recommend it to my friends or someone getting into IT.

By Gabriel O M

Jul 28, 2022

It's a great course that anyone interested in keeping their client should learn it.