Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,833 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

PL

Aug 1, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

DP

Mar 5, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

Filter by:

9076 - 9100 of 10,000 Reviews for Technical Support Fundamentals

By Merry E W

May 16, 2020

Provided a great deal of knowledge and skills!! Would continue to recommend this to others.

By Oni A J

May 9, 2020

Its a great course and very helpful for those that want to move into IT Support as a career

By M O S B

May 5, 2020

I got a great opportunity to learn a lot through highly professional instructors of Google.

By Dan R

Apr 22, 2020

Great part 1 intro - will give you the tools to begin a jumping off point to further study.

By T D

Apr 14, 2020

Very good course! Learned a lot of the basics and am ready to continue to the next courses.

By Toriano88

Mar 31, 2020

This is an exceptional course that gives great information on how to start your path in IT!

By Abuobaida A

Feb 29, 2020

Very good course especially for beginner user that doesn't have any experience in computer.

By Joseph G W

Feb 2, 2020

Very good course, would highly recommend to anyone interested in starting an a career in IT

By Diana L

Dec 27, 2019

This is a great course to get a very basic understanding or physical hardware and software.

By Robert S C

Dec 3, 2019

Really to the point and easy to understand. I enjoyed using the VM for linux and windows10

By Robert W

Nov 18, 2019

Really good, an excellent starter course for those with no prior knowledge of the industry.

By Johnny D

Nov 12, 2019

All the videos were very clear and concise and the instructions were clear too. I loved it!

By Rhonda M A

Oct 26, 2019

Amazing course - packed full of information. For anyone who has a desire to learn about IT.

By Girish S R

Jul 12, 2019

Course was well designed and facilitators will take to each and every concepts very nicely.

By Kelly M

Jan 31, 2019

This is a great entry level course for people wanting to start a career in the IT industry.

By Carlos “ P

Sep 9, 2018

Essential, spot on, I liked the approach and the lessons and assignments are very balanced.

By Gabrielle N S

Jul 7, 2018

It was really refreshing on some courses, I definitely learned a lot of new things as well.

By Jameel D B

Jun 24, 2018

Very good intro in to the certificate program. Really sets you up for what is next to come.

By Kathleen H B

Jun 6, 2018

In depth information. Really builds confidence in ones ability to resolve technical issues.

By Roel H

Mar 13, 2018

I really enjoyed this first course, I hope the second one is the same or better. Thank you!

By Emanuel R D I

Mar 10, 2018

Simple yet effective, goes over important reference material for where computers came from.

By jaison_scott@yahoo.com

Feb 8, 2018

Pretty good overview to kick off the program and give a non-ITer the basic building blocks.

By Nathan W

Mar 31, 2024

Plan on going through it again. very refreshing and encouraging. Thank you all at Coursera

By Asaad M A

Oct 9, 2023

Through the course I learned so many information's that I would not get at the university.

By Trevor H

Sep 15, 2023

This course

was fun entertaining

and peeked my interest

to hear all the different

stories!